RESPOND.IO VS MESSAGEBIRD

Increase Customer Engagement and Drive more Sales for your Retail Business.

Selling high value products requires meaningful customer engagement.
With Respond.io You Can:
Capture More Leads Through Click-to-Chat Ads
Easily Manage Customer Conversations in One Unified Inbox.
Send Multimedia Promotional Broadcasts for more sales and store visits.
Send Order status updates with WhatsApp API
Automate FAQs on WhatsApp for fast-tracking sales.
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Trusted by 10,000+ companies
๐Ÿ‘‰๐Ÿป

No response, no sale. In the hyper competitive world of O2O and retail, customers donโ€™t wait. Engage them instantly on their favorite messaging apps to close deals while you have their attention or foster long-term relationships. - According to Statista, 72.9% of all Retail commerce is generated via Mobile

Why WhatsApp Business API is the Game-Changer for Retail Businesses

Boost Sales with Personal Shopping Assistant

Offer style recommendations by aligning product suggestions with the customerโ€™s personal preferences, size, and budget.
Create targeted offers and discounts that align with each customerโ€™s preferences and purchase history.
Donโ€™t let agent availability get in the way of late-night impulse purchases. With AI assistants, shoppers can get answers and resolve issues 24/7.

Use WhatsApp Business API to display your home decor products and give buyers a visual idea of it would look in their space.

Automate order shipping and delivery notifications
Request post-purchase customer feedback and much more

Utilize WhatsApp's media-rich environment to send detailed catalogues.

Add videos to showcase intricate designs, ensuring your customers get the full experience.
Have a record of past purchases? Send customers reminders for potential anniversaries, birthdays, or other special occasions, suggesting pieces that would make the perfect gift.

Address pre-purchase anxiety by answering consumer concerns and help them make an informed purchase decision with WhatsApp chatbots.

Easily handle high volume enquiries with WhatsApp API. Scale your Retail business without manual overload.

How you can use Respond.io to Grow your Retail Business

A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you wonโ€™t find anywhere else.

Promote new products and drive sales with Meta Product Catalog

Increase your products' visibility and engagement with interactive product catalog card.
Send single or multiโ€“Product Messages or the full catalog to your Contacts via an integrated catalog browser.
Contact Merge

Easily find and merge a contact's messages & profiles to create a holistic view of their interaction history on the only platform with truly multi-channel conversations

Action Shortcuts

Enable agents to create tickets, deals and orders, conduct shift transfers and support escalations, and more by launching pre-built automated Workflows at the touch of a button

Custom Inboxes

Create fit-for-purpose inboxes to track high-value customers, agents in training, customers moving through automated messaging workflows or any other mission-critical communication

Tagging & Custom Fields

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A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you wonโ€™t find anywhere else.

Never Miss Out On Sales By Scheduling Your Broadcasts in Advance

Plan & schedule your broadcasts for the week or month in advance
Easily view past & upcoming broadcasts
Clone your past broadcasts and edit for future campaigns to save time
Try WhatsApp For Real Estate

A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you wonโ€™t find anywhere else.

Convert Customers at Scale with Personalized Broadcasts

Send multimedia promotional and retargeting campaigns on on WhatsApp and other messaging channels.
Send broadcasts to targeted audiences with segments
Schedule your broadcast in advance at the right time to get the best results
Contact Merge

Easily find and merge a contact's messages & profiles to create a holistic view of their interaction history on the only platform with truly multi-channel conversations

Action Shortcuts

Enable agents to create tickets, deals and orders, conduct shift transfers and support escalations, and more by launching pre-built automated Workflows at the touch of a button

Custom Inboxes

Create fit-for-purpose inboxes to track high-value customers, agents in training, customers moving through automated messaging workflows or any other mission-critical communication

Tagging & Custom Fields

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Dolor sit amet, consectetur adipiscing elit.

Sign Up free

A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you wonโ€™t find anywhere else.

Automate FAQs and Prioritize High-Quality Leads with Workflows

Easily setup and manage high volume sales enquiries with advanced visual workflows.
Gain further information and qualify leads by asking a multiple choice or open-ended question.
Improve the chances of conversion by ensuring your sales team focuses on most promising prospect.
Contact Merge

Easily find and merge a contact's messages & profiles to create a holistic view of their interaction history on the only platform with truly multi-channel conversations

Action Shortcuts

Enable agents to create tickets, deals and orders, conduct shift transfers and support escalations, and more by launching pre-built automated Workflows at the touch of a button

Custom Inboxes

Create fit-for-purpose inboxes to track high-value customers, agents in training, customers moving through automated messaging workflows or any other mission-critical communication

Tagging & Custom Fields

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Dolor sit amet, consectetur adipiscing elit.

Sign Up free

A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you wonโ€™t find anywhere else.

Monitor Conversations & Make Data-Driven Decisions with Our Reporting Dashboard

Track your broadcast performance and conversations
Monitor & identify any roadblocks or unresolved conversations
Create tags for better segmented analysis
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A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you wonโ€™t find anywhere else.

Seamless WhatsApp Integration with Your Existing Software

Connect your CRMs and E-commerce platforms with our All in one inbox
Sync contact information for retargeting on Facebook & Google Ads
Easily manage deals in popular CRM platforms like Hubspot, Salesforce, or Zoho.
Contact Merge

Easily find and merge a contact's messages & profiles to create a holistic view of their interaction history on the only platform with truly multi-channel conversations

Action Shortcuts

Enable agents to create tickets, deals and orders, conduct shift transfers and support escalations, and more by launching pre-built automated Workflows at the touch of a button

Custom Inboxes

Create fit-for-purpose inboxes to track high-value customers, agents in training, customers moving through automated messaging workflows or any other mission-critical communication

Tagging & Custom Fields

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Dolor sit amet, consectetur adipiscing elit.

Sign Up free

A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you wonโ€™t find anywhere else.

Increase Your Agents Productivity with Respond AI

Integrate Your Knowledge Base to Respond AI
Let AI Agent & AI Assist generate quick and precise customer message responses.
Quickly translate your messages in more than 90 languages
Easily rephrase, adjust message tone, correct spelling & grammar mistakes in 1 click
Contact Merge

Easily find and merge a contact's messages & profiles to create a holistic view of their interaction history on the only platform with truly multi-channel conversations

Action Shortcuts

Enable agents to create tickets, deals and orders, conduct shift transfers and support escalations, and more by launching pre-built automated Workflows at the touch of a button

Custom Inboxes

Create fit-for-purpose inboxes to track high-value customers, agents in training, customers moving through automated messaging workflows or any other mission-critical communication

Tagging & Custom Fields

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Dolor sit amet, consectetur adipiscing elit.

Sign Up free

Why use WhatsApp for marketing, sales and customer support for your Retail Business

Retail businesses using conversational messaging have seen:

3.2x

Open rates

By sending promotions to customers
on their favorite messaging apps

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+46%

Click rates

By sending catchy personalized
messages with pinpoint targeting

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200%*

Better results

Whether you're generating leads or influencing customers to convert

Learn More
*Based on our best client benchmarks
respond.io is a leader in Small-Business Customer Communications Management on G2
respond.io is a leader in Customer Communications Management on G2
respond.io is a leader in Mid-Market Customer Communications Management on G2
respond.io is a leader in Mid-Market Customer Communications Management on G2
respond.io is a leader in Mid-Market Customer Communications Management on G2
respond.io is a leader in Mid-Market Customer Communications Management on G2
respond.io is a leader in Middle East & Africa Customer Communications Management on G2
respond.io is a leader in Mid-Market Americas Customer Communications Management on G2

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