Custom Payload Support
Dialogflow does not have templates for sending custom payloads to all the channels supported by the respond.io platform. Use the table below as a reference for the templates to be used.
Channel Type | Supported by respond.io | Template Docs |
|---|---|---|
Facebook Messenger | ✅ | Link |
LINE | ✅ | Link |
Telegram | ✅ | Link |
Viber | ✅ | Link |
- | - | |
Website Chat | - | - |
✅* | - | |
WhatsApp Business API (respond.io WhatsApp BSP) | - | - |
WhatsApp Cloud API | ✅* | - |
WhatsApp 360dialog | - | - |
WhatsApp MessageBird | - | - |
WhatsApp Twilio | - | - |
WhatsApp Vonage | - | - |
SMS Twilio | - | - |
*Channel will receive the message intended for Facebook; use the Facebook Template Docs for this channel.
FAQ and Troubleshooting
Payloads are not supported
Payloads such as Google Assistant cards, and Instagram carousel and live messages are not supported on the respond.io platform, thus will be displayed as "Unsupported Message".
