n8n

Important note: Available on all respond.io plans except Starter.

The n8n integration allows you to connect your respond.io workspace with n8n, a powerful automation platform. With this integration, you can build advanced workflows using respond.io triggers and actions directly in n8n.

With this integration, you can:

• Automate complex workflows with low-code logic.

• Connect respond.io to hundreds of apps via n8n.

• Use respond.io triggers (e.g., new messages, Contact updates) inside n8n.

• Perform respond.io actions (e.g., send a message, update a Contact field) from n8n.

What you’ll need

• An Admin or Manager role in respond.io.

• An n8n account

• An API key for n8n generated in

  respond.io (Workspace Settings > Integrations > n8n).

Setting up the integration

Step 1: Generate an API Key in respond.io

1. In your respond.io Workspace, go to Workspace settings > Integrations > n8n and click Connect.

2. Copy the generated API key and store it securely.

If needed, you can regenerate the API key anytime from this page.

Step 2: Install the respond.io node in n8n

• For n8n Cloud: The node will appear in the marketplace (you'll need to install the node to start using it). Learn more about installing nodes for n8n cloud.

• For self-hosted n8n: Manually install the respond.io node by following n8n’s guide to installing community nodes.

respond.io node name: @respond-io/n8n-nodes-respond-io

Step 3: Build a Workflow in n8n

• In n8n, add the respond.io node as either a trigger or an action.

Available triggers:

• Contact Assignee Updated

• New Incoming Message

• New Outgoing Message

• New Comment

• Conversation Closed

• Conversation Opened

• New Contact

• Contact Tag Updated

• Contact Updated

• Contact Lifecycle Updated

Available actions:

• Get All Channels

• Get All Closing Notes

• Add Comment

• Add Space Tag

• Delete Space Tag

• Update Space Tag

• Remove Tags

• Delete Contact

• Merge Contact

• Find Contact Channels

• Find Contact

• Add Tags

• Get Many Contacts

• Update Contact

• Create or Update Contact

• Create Contact

• Get All Custom Fields

• Find Custom Field

• Create Custom Field

• Assign or Unassign Conversation

• Open or Close Conversation

• Remove Contact Lifecycle

• Update Contact Lifecycle

• Find Message

• Send Message

• Find User

• Get All Users