Most messaging apps require Contacts to send you the first message before you can chat with them. QR codes and chat links help encourage new Contacts to message you. QR codes are best used on posters, fliers, receipts, packaging and business cards. Chat links make it easy for people to message you from social media posts, emails and websites.
Why use QR codes and chat links
Bring new Contacts into respond.io who want to hear from the business
Ensure Contacts have opted in to receive messages
How to generate a QR code or chat link
Navigate to Settings > Growth Widgets > click Add widget > Explore Widgets.
Select QR Code > click Create Widget.
Choose the preferred messaging Channel from the dropdown.
Download a QR code
Fill in optional information like phone number or reference (for tracking purposes).
Click Download.
Select the QR code size.
The optional "reference" field tracks that the Contact came from this specific link. Not all Channels support this option.
Get a shareable link
Most Channels automatically generate a link when a QR code is created. Copy the link and share it on websites, emails, or social media.
The optional "reference" field tracks the Contact's source. Not all Channels support this option.
What's next?
Let's move on to responding to messages in the Inbox.
