What is respond.io?Respond.io is a customer conversation platform for mid-market B2C businesses whose customers chat before they buy or book.
Setting Up Your Respond.io AccountCreate a respond.io account, set up an Organization and Workspace, and sign in on web, mobile, or the desktop web app.
Getting Started With Respond.ioComplete the Onboarding module to connect Channels, set up Lifecycle, configure AI Agents, and invite teammates to respond.io.
Using CopilotLearn how to use Copilot to get product help, navigate respond.io and create, test or improve AI Agents.
Connecting ChannelsConnect a messaging Channel to respond.io to start receiving and sending messages to Contacts from one unified Workspace.
Inviting Your TeammatesAdd users to a respond.io Workspace, assign access levels, and organize team members into Teams for better collaboration.
Automating Your First ResponseRespond immediately when Contacts message you. Set up an AI Agent or Workflow to send a first reply and manage response expectations.
Getting Contacts to Message YouGenerate QR codes and chat links on respond.io to encourage new Contacts to start conversations with your business across any Channel.
Responding to MessagesReply to Contacts via text or voice, assign conversations, and manage open and closed conversations in the respond.io Inbox.
Glossary of TermsFind definitions for key respond.io platform terms — including Contacts, Channels, Workflows, AI Agents, Inbox, and Broadcasts.
