Respond.io is a customer conversation management platform for mid-market B2C businesses that drive revenue from customer conversations. It brings together omnichannel chats and calls, CRM integration and AI Agents in one Workspace — so teams can manage, automate and scale revenue-critical conversations at scale.
Core capabilities
Omnichannel Inbox
All customer conversations come into one shared Inbox, regardless of channel. Teams can manage WhatsApp, Instagram, Facebook Messenger, Telegram, email, live chat, and more from one place. Every Contact has a full conversation history across all Channels.
Voice calls
Respond.io supports inbound and outbound voice calls alongside messaging — all managed from the same Inbox. Calls are treated as conversations, with the same routing, assignment and AI capabilities available.
AI Agents
AI Agents manage conversations end-to-end — greeting Contacts, answering questions, booking appointments and routing to the right team or agent.
Workflows
Workflows automate the repeatable parts of conversation management — routing, assignment, follow-ups and escalations — so teams can focus on conversations that need a human.
CRM integrations
Respond.io connects with CRMs like HubSpot and Salesforce so Contact records, deal stages and conversation history stay in sync across systems. Learn more about integrations.
Lifecycle
Lifecycle tracks where every Contact is in your sales or support process. Assign Contacts to stages automatically, monitor funnel progression and identify where conversations stall.
Broadcasts
Broadcasts let teams send targeted messages to Contact segments across channels — for re-engagement, promotions or follow-ups — with real-time delivery analytics.
Mobile app
The respond.io mobile app lets teams manage conversations from any device.
