Respond.io is a customer conversation platform for mid-market B2C businesses whose customers often chat before buying or booking. It brings together omnichannel chats and calls, CRM integration, and AI Agents in one Workspace. Your team can manage, automate, and scale every customer conversation from one place.
Core capabilities
Omnichannel Inbox
All customer conversations come into one shared Inbox, regardless of Channel. Teams can manage these Channels from one place:
WhatsApp
Instagram
Facebook Messenger
TikTok
LINE
Telegram
WeChat
Viber
Email
SMS
Website chat
All Channels are available on every plan. Every Contact has a full conversation history across all Channels.
Voice calls
Respond.io supports inbound and outbound voice calls alongside messaging — all managed from the same Inbox. Calls are treated as conversations, with the same routing, assignment and AI capabilities available.
AI Agents
AI Agents manage conversations end-to-end — greeting Contacts, answering questions, booking appointments, and routing and assigning conversations to the right team or agent.
Workflows
Workflows automate the repeatable parts of conversation management — routing, assignment, follow-ups and escalations — so teams can focus on conversations that need a human.
CRM integrations
Respond.io connects with CRMs like HubSpot and Salesforce so Contact records, deal stages, and conversation history stay in sync across systems. Learn more about integrations.
Lifecycle
Lifecycle tracks where every Contact is in your sales or support process. Assign Contacts to stages automatically, monitor funnel progression and identify where conversations stall.
Broadcasts
Broadcasts let teams send targeted messages to Contact segments across channels — for re-engagement, promotions or follow-ups — with real-time delivery analytics.
Mobile app
The respond.io mobile app lets teams manage conversations from any device.
FAQ and troubleshooting
What support is available to get started with respond.io?
Every new Workspace includes the Onboarding module. It's a checklist to connect a Channel, set up Lifecycle and an AI Agent, and invite teammates. Workspace Owners and Managers can also ask Copilot, the in-app assistant, product questions and get answers from the Help Center. 24/7 human and AI support is available whenever you need help.
What's the difference between AI Agents and Workflows?
AI Agents hold natural conversations: they answer questions, collect details, and route Contacts based on what each Contact says. Workflows follow fixed steps you define, such as menus, assignment, and follow-ups. They work independently or together. For example, a Workflow menu captures intent, then hands off to an AI Agent.
Which plan includes AI Agents, Workflows, and Broadcasts?
AI Agents, Workflows, and Broadcasts are available on the Growth plan and above. The Starter plan includes AI Prompts and AI Assist. Compare plans on the respond.io pricing page.
