Convert Leads

Learn how to maintain a cohesive tone in responses generated by AI to ensure every interaction reflects your brand voice.

Learn how to automatically assign customers to agents based on your preferred load distribution strategy.

Learn how AI Assist can resolve customer queries that involve calculations.

Learn how to share product information automatically and route interested Contacts to Sales.

Learn how to create automated Chat Menus to handle multiple inquiries simultaneously and provide customers with instant access to information 24/7.

Learn how to set up automated welcome and away messages to respond to customers immediately.

Learn how agents can gain a comprehensive understanding of Contacts’ conversations and profiles.

Learn how to automatically ask for customers’ consent to the privacy policy for personal data collection purpose.

Learn how to track leads and optimize sales with our Lifecycle Google Sheets template.

Use AI Assist, AI Prompts and AI Assist Persona to draft the best replies to address customers inquiries.

Learn how to create comprehensive Main and Sub Menus for inbound Contacts that allow them to self-explore your product line.

Learn how to automatically send customized welcome messages to Contacts coming from various messaging channels and assign them to relevant agents with whom they have interacted earlier.

In this article, you’ll discover how to automatically route contacts to Agents based on the Contact’s language preferences.

Learn how to write a good AI Assist Persona that helps align AI with your brand voice on respond.io.

Learn how to compose the most effective knowledge sources for the AI features on respond.io.

Learn how to stop receiving spam by blocking Contacts.

Guide agents in their use of the Inbox module to effectively respond to customers.

Automate the reassigning of conversation if the initial agent does not respond within a specified period.

Automatically route customers by shifts or business hours.

Automatically route customers based on the team the customers want to speak to or customers’ contact data.

Automate the process of transferring issues to the second-level support team.

Learn to automatically send your business calendar link to your customers to allow them to book an appointment.

Learn how to route open conversations to the next shift.

Automatically unassign Contacts from agents when conversations are closed using Workflow Templates.