Susan Swier
5 min de lectura
Si está creando un agente de Dialogflow que utiliza Dialogflow Fulfillment ampliamente, encontrará que los datos pasados por el proveedor del canal son útiles para su aplicación. Estos datos se envían de la plataforma respond.io a Dialogflow usando el campo originalDetectIntentRequest.
Objeto de contacto
Para permitir casos de uso más avanzados de la API, el objeto Contacto es anexado a la solicitud por la plataforma. El elemento cId en el objeto Contacto refleja el mismo valor utilizado en la API de Contactos.
"contacto": {
"cId": "60133386712",
"contactId": 123456,
"channelId": 7890
}"originalDetectIntentRequest": {
"payload": {
"source": "facebook",
"contacto": {
"cId": "3854977680200098",
"contactId": "123456",
"channelId": "7890"
},
"attachments": [
{
"type": "location",
"payload": {
"lat": 3.146642,
"long": 101.695847,
"address": "Centro de Kuala Lumpur"
}
}
],
"body": {
"entry": [
{
"messaging": [
{
"recipient": {
"id": "177689475607202"
},
"message": {
"text": "hola",
"mid": "D3DJuA0YlOgDgOybFG1M2ZHoJg9hq9IAjMQE2ps6RIN4QJ25rNPMi"
},
"timestamp": 1564743055901,
"sender": {
"id": "2254108171328398"
}
}
],
"id": "177689475607202",
"time": 1564743056313
}
],
"object": "página"
}
}
}LINE
"originalDetectIntentRequest": {
"payload": {
"source": "line",
"contact": {
"cId": "U905251b5f5759acde5e4788681c04269",
"contactId": 123456,
"channelId": 7890
},
"attachments": [
{
"type": "location",
"payload": {
"lat": 3.146642,
"long": 101.695847,
"address": "Centro de Kuala Lumpur"
}
}
],
"body": {
"events": [
{
"type": "message",
"replyToken": "16a59224c65b4c5cbecedc4f3504599b",
"source": {
"userId": "U905251b5f5759bbde5e4788681c04170",
"type": "user"
},
"timestamp": 1593146060317,
"mode": "active",
"message": {
"type": "text",
"id": "12211455206333",
"text": "Hola"
}
}
],
"destination": "U5698920083824716136c04633a9e1710"
}
}
}Twilio SMS
"originalDetectIntentRequest": {
"payload": {
"source": "twilio",
"contact": {
"cId": "+12262120005",
"contactId": 123456,
"channelId": 7890
},
"attachments": [
{
"type": "location",
"payload": {
"lat": 3.146642,
"long": 101.695847,
"address": "Centro de Kuala Lumpur"
}
}
],
"body": {
"ToCountry": "CA",
"ToState": "Ontario",
"SmsMessageSid": "SM1f1c9a30ff67cf5b1a89d5b1e0735a2b",
"NumMedia": "0",
"ToCity": "",
"FromZip": "",
"SmsSid": "SM1f1c9a30ff67cf5b1a89d5b1e0735a2b",
"FromState": "Ontario",
"SmsStatus": "recibido",
"FromCity": "Santo Tomás",
"Body": "Hola",
"FromCountry": "CA",
"To": "+12267022870",
"ToZip": "",
"NumSegments": "1",
"MessageSid": "SM1f1c9a30ff67cf5b1a89d5b1e0735a2b",
"AccountSid": "AC75bcf6cd15a35c46c6e5fa6d6dde6028",
"From": "+12262121015",
"ApiVersion": "2010-04-01"
}
}
}SMS de MessageBird
"originalDetectIntentRequest": {
"payload": {
"source": "message_bird",
"contact": {
"cId": "16364923690"
},
"attachments": [
{
"type": "location",
"payload": {
"lat": 3.146642,
"long": 101.695847,
"address": "Centro de Kuala Lumpur"
}
}
],
"body": {
"body": "Hola",
"createdDatetime": "2020-06-26T07:51:30+00:00",
"date": "1593186690",
"date_utc": "1593157890",
"id": "6c4c8c58eb204e69ae7d07e309c5a11c",
"invocationId": "477a8bc9-a4ec-45db-98e0-3b982898945a",
"message": "Hola",
"message_id": "026a4c0e38954e5684757ba1de645130",
"originator": "12267022870",
"payload": "Hola",
"receiver": "12262121015",
"recipient": "12262121015",
"reference": "88003423322",
"sender": "12267022870"
}
}
}SMS Vonage
"originalDetectIntentRequest": {
"payload": {
"source": "nexmo",
"contacto": {
"cId": "60133386712"
},
"body": {
"msisdn": "12012938397",
"to": "12012938397",
"messageId": "16000002AB5DBF42",
"text": "Hola",
"type": "text",
"keyword": "HI",
"api-key": "2787fb30",
"message-timestamp": "2020-04-27 09:00:08"
}
}
}Telegram
"originalDetectIntentRequest": {
"payload": {
"source": "telegram",
"contact": {
"cId": "928825753",
"contactId": 123456,
"channelId": 7890
},
"attachments": [
{
"type": "location",
"payload": {
"lat": 3.146642,
"long": 101.695847,
"address": "Centro de Kuala Lumpur"
}
}
],
"body": {
"update_id": 68062810,
"message": {
"message_id": 358,
"from": {
"id": 921815852,
"is_bot": false,
"first_name": "Leo",
"language_code": "en"
},
"chat": {
"id": 921815852,
"first_name": "Leo",
"type": "private"
},
"date": 1593415824,
"text": "Hola"
}
}
}
}"originalDetectIntentRequest": {
"payload": {
"source": "twitter",
"contact": {
"cId": "800244779787258095",
"contactId": 123456,
"channelId": 7890
},
"body": {
"for_user_id": "800244779786258096",
"direct_message_events": \[
{
"type": "message_create",
"id": "1277881813680091140",
"created_timestamp": "1593505740934",
"message_create": {
"target": {
"recipient_id": "800244779786258096"
},
"sender_id": "1236829623670812661",
"message_data": {
"text": "Hola",
"entities": {
"hashtags": \[\],
"symbols": \[\],
"user_mentions": \[\],
"urls": \[\]
}
}
}
}
\],
"users": {
"1236829623670812661": {
"id": "1236829623670812661",
"created_timestamp": "1583718145786",
"name": "leoawesome",
"screen_name": "leoawesome21",
"protected": false,
"verified": false,
"followers_count": 0,
"friends_count": 1,
"statuses_count": 0,
"profile_image_url": "http://abs.twimg.com/sticky/default_profile_images/default_profile_normal.png",
"profile_image_url_https": "https://abs.twimg.com/sticky/default_profile_images/default_profile_normal.png"
},
"800244779786258096": {
"id": "800244779786258096",
"created_timestamp": "1479628198125",
"name": "respond.io",
"screen_name": "respond_io",
"description": "https://t.co/8AN2CVzhwJ es una plataforma de mensajería empresarial que conecta a los clientes de cualquier canal con todos los equipos.",
"url": "https://t.co/vE593YRZwo",
"protected": false,
"verified": false,
"followers_count": 246,
"friends_count": 23,
"statuses_count": 1527,
"profile_image_url": "http://pbs.twimg.com/profile_images/1250330944067653632/3KiCeUhc_normal.jpg",
"profile_image_url_https": "https://pbs.twimg.com/profile_images/1250330944067653632/3KiCeUhc_normal.jpg"
}
}
}
}
}Viber
"originalDetectIntentRequest": {
"payload": {
"source": "viber",
"contact": {
"cId": "T1yTBK3PQTHAFchsDh1skA==",
"contactId": 123456,
"channelId": 7890
},
"attachments": [
{
"type": "location",
"payload": {
"lat": 3.146642,
"long": 101.695847,
"address": "Centro de Kuala Lumpur"
}
}
],
"body": {
"event": "message",
"timestamp": 1593420787910,
"chat_hostname": "BN-CHAT-14_",
"message_token": 5458312086267550000,
"sender": {
"id": "T1yTBK3PQFGAGdhsDh1skA==",
"name": "Leo",
"avatar": "https://media-direct.cdn.viber.com/download_photo?dlid=tHBOJafTJ8WSwoFLCQ0x1lmS8RXeDXXyUVoAoLmmOGPIMprwqNCUO6BH3cG-VoAYd3WetLrBK4nP7C86ZN3MxG5T40A1lduzChAts-ULz0oO9l7FjW3bAYljiLyTGkYbaCRjcQ&fltp=jpg&imsz=0000",
"language": "es",
"country": "MY",
"api_version": 8
},
"message": {
"text": "Hola",
"type": "text"
},
"silent": false
}
}
}"originalDetectIntentRequest": {
"payload": {
"source": "wechat",
"contact": {
"cId": "ovYOJv8eZlJ5efKToATGeOk5hBQM",
"contactId": 123456,
"channelId": 7890
},
"attachments": [
{
"type": "location",
"payload": {
"lat": 3.146642,
"long": 101.695847,
"address": "Centro de Kuala Lumpur"
}
}
],
"body": {
"xml": {
"ToUserName": [
"gh_5b17802cd972"
],
"FromUserName": [
"ovYOJv8eZlJ5evMToATGePk5hAQM"
],
"CreateTime": [
"1593421765"
],
"MsgType": [
"text"
],
"Content": [
"Hola"
],
"MsgId": [
"22812312807562437"
]
}
}
}
}Webchat
"originalDetectIntentRequest": {
"payload": {
"source": "webchat",
"contacto": {
"cId": "e6507476-e507-4503-9652-bcde24e8ea88",
"contactId": 123456,
"channelId": 7890
},
"body": {
"remitente": {
"id": "07f1e397-12a8-485b-a417-14d7e3837608",
"locale": "es_US"
},
"destinatario": {
"id": "4db00a5db70efbb51a0cd6a6635918390dd1945a89ce77898ab66b82d5c15344"
},
"query": [
{
"type": "query",
"text": "Hola"
}
]
}
}
}API de WhatsApp Business
"originalDetectIntentRequest": {
"payload": {
"body": {
"object": "whatsapp_business_account",
"entry": [
{
"changes": [
{
"value": {
"contacts": [
{
"wa_id": "60124438291",
"profile": {
"name": "Shahzad"
}
}
],
"metadata": {
"display_phone_number": "15550468615",
"phone_number_id": "106875742284151"
},
"messaging_product": "whatsapp",
"messages": [
{
"id": "wamid.HBgLNjAxMjQ0MzgyOTEVAgASGBYzRUIwOTA1ODAxRUQ5MDAxOTI1QTcxAA==",
"type": "text",
"from": "60124438291",
"timestamp": "1680061817",
"text": {
"body": "Cuéntame un chiste"
}
}
]
},
"field": "messages"
}
],
"id": "106024152370383"
}
],
"source": "whatsapp_business",
"contact": {
"cId": "60124438291",
"contactId": 38,
"channelId": 59
}
}
}API de WhatsApp Cloud
"originalDetectIntentRequest": {
"payload": {
"body": {
"entry": \[
{
"id": "106024152370383",
"changes": \[
{
"field": "messages",
"value": {
"messaging_product": "whatsapp",
"messages": \[
{
"id": "wamid.HBgLNjAxMjQ0MzgyOTEVAgASGBYzRUIwMjM1OUQ4NkE4MUJDRDY1QkE0AA==",
"timestamp": "1680063507",
"text": {
"body": "Dame un chiste"
},
"from": "60124438291",
"type": "text"
}
\],
"metadata": {
"display_phone_number": "15550468615",
"phone_number_id": "106875742284151"
},
"contacts": \[
{
"wa_id": "60124438291",
"profile": {
"name": "Shahzad"
}
}
\]
}
}
\]
}
\],
"object": "whatsapp_business_account"
},
"contact": {
"cId": "60124438291",
"channelId": 45,
"contactId": 43
},
"source": "whatsapp_cloud"
}
}Twilio de WhatsApp
"originalDetectIntentRequest": {
"payload": {
"source": "twilio_whatsapp",
"contact": {
"cId": "whatsapp:+60133385703",
"contactId": 123456,
"channelId": 7890
},
"attachments": [
{
"type": "location",
"payload": {
"lat": 3.146642,
"long": 101.695847,
"address": "Centro de Kuala Lumpur"
}
}
],
"body": {
"SmsMessageSid": "SMb16231017683857d42ca62aafabcf205",
"NumMedia": "0",
"SmsSid": "SMb16231017683857d42ca62aafabcf205",
"SmsStatus": "recibido",
"Body": "Hola",
"To": "whatsapp:+14155238886",
"NumSegments": "1",
"MessageSid": "SMb16231017683857d42ca62aafabcf205",
"AccountSid": "AC75bcf6cd15a35c46c6e5fa6d6dde6028",
"From": "whatsapp:+60144486813",
"ApiVersion": "2010-04-01"
}
}
}MessageBird de WhatsApp
"originalDetectIntentRequest": {
"payload": {
"source": "message_bird_whatsapp",
"contact": {
"cId": "60133385712",
"contactId": 123456,
"channelId": 7890
},
"attachments": \[
{
"type": "location",
"payload": {
"lat": 3.146642,
"long": 101.695847,
"address": "Kuala Lumpur City Center"
}
}
\],
"body": {
"contact": {
"attributes": {},
"createdDatetime": "2020-05-18T03:02:01Z",
"customDetails": {},
"displayName": "60123376813",
"firstName": "",
"href": "https://contacts.messagebird.com/v2/contacts/32845951f19c43d0b4e3371df0da941a",
"id": "32845951f19c43d0b4e3371df0da941a",
"lastName": "",
"msisdn": 60123376813,
"updatedDatetime": "2020-05-18T03:02:01Z"
},
"conversation": {
"contactId": "32845951f19c43d0b4e3371df0da941a",
"createdDatetime": "2020-05-18T03:02:01Z",
"id": "64d59ed4cb4f419ca39114c292c1a597",
"lastReceivedDatetime": "2020-06-26T08:58:55.7451283Z",
"status": "active",
"updatedDatetime": "2020-06-25T08:59:30.877791342Z"
},
"message": {
"channelId": "f4b115e89415407ab2b97fe85ad3d191",
"content": {
"text": "Hola"
},
"conversationId": "64d59ed4cb4f419ca39114c292c1a597",
"createdDatetime": "2020-06-26T08:58:55Z",
"direction": "received",
"from": "+60123376813",
"id": "91c8268bb72b412cab3b4080a974c5dc",
"platform": "whatsapp",
"status": "received",
"to": "+6531290788",
"type": "text",
"updatedDatetime": "2020-06-26T08:58:55.750324338Z"
},
"type": "message.created"
}
}
}Vonaje WhatsApp
"originalDetectIntentRequest": {
"payload": {
"source": "nexmo_whatsapp",
"contact": {
"cId": "60133386712",
"contactId": 123456,
"channelId": 7890
},
"attachments": [
{
"type": "location",
"payload": {
"lat": 3.146642,
"long": 101.695847,
"address": "Centro de Kuala Lumpur"
}
}
],
"body": {
"message_uuid": "2b53f909-1640-471f-a44d-e4cb9bd00c44",
"to": {
"type": "whatsapp",
"number": "12012938397"
},
"from": {
"type": "whatsapp",
"number": "60133285813"
},
"timestamp": "2020-06-29T04:37:21.876Z",
"message": {
"content": {
"type": "text",
"text": "Hola"
}
},
"direction": "entrante"
}
}
}Diálogo de WhatsApp 360v1
"originalDetectIntentRequest": {
"payload": {
"source": "message_pipe_whatsapp",
"contact": {
"cId": "60133386712",
"contactId": 123456,
"channelId": 7890
},
"attachments": [
{
"type": "location",
"payload": {
"lat": 3.146642,
"long": 101.695847,
"address": "Centro de Kuala Lumpur"
}
}
],
"body": {
"environment": {
"app_id": "476"
},
"events": [
{
"name": "d360_whatsapp_message_in",
"properties": {
"stack_id": "85256128299",
"message_id": "IY2Cx8lhx0E0M",
"conversation_id": "K7SWYeCmed07C",
"type": "text",
"content": {
"body": "Hola"
}
},
"timestamp": "1593502341000",
"id": "7a104e27-d4d2-4e5d-8c8a-c74f3ba8e6c1"
}
],
"device": {
"mdn": "60133286713",
"profile_name": "Leo"
},
"recipient_id": "64f0699c-e005-409d-b177-6a975c61ba60"
}
}
}Diálogo de WhatsApp 360v2
"originalDetectIntentRequest": {
"payload": {
"source": "360dialog_whatsapp",
"contact": {
"cId": "60133386712",
"contactId": 123456,
"channelId": 7890
},
"attachments": [
{
"type": "location",
"payload": {
"lat": 3.146642,
"long": 101.695847,
"address": "Centro de Kuala Lumpur"
}
}
],
"body": {
"contacts": [
{
"profile": {
"name": "John Don"
},
"wa_id": "923339883320"
}
],
"messages": [
{
"from": "923339885509",
"id": "ABEGkjM5iFUJAhDGiqsifkiyZkH6HzvBfO2m",
"text": {
"body": "Hola"
},
"timestamp": "1595240228",
"type": "text"
}
]
}
}
}
Preguntas frecuentes y resolución de problemas
El payload no es compatible
Cualquier payload no compatible, por ejemplo, tarjetas de Google Assistant, no aparecerá en la plataforma y será ignorado por respond.io.
Formato de payload incorrecto
Los formatos de payload son estrictos y cualquier valor clave faltante resultará en resultados indeseables, es decir, no aparecer en la plataforma, aparecer incorrectamente, etc.
Latencia de tiempo mayor a 5 segundos
Si tienes criterios de cumplimiento complejos, por ejemplo, conectar a algún servicio de terceros que hace consultas antes de devolver una respuesta, entonces debes considerar la latencia de tiempo como se describe en la documentación de Dialogflow aquí. La respuesta debe devolverse dentro de los 5 segundos o de lo contrario el webhook falla y no se devolverá ninguna respuesta a DialogFlow y respond.io.
