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Dialogflow : Demande de webhook d'exécution

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Susan Swier
5 min de lecture

Si vous créez un agent Dialogflow qui utilise largement Dialogflow Fulfillment , vous trouverez les données transmises par le fournisseur de canal utiles pour votre application. Ces données sont transmises de la plate-forme respond.io à Dialogflow en utilisant le champ originalDetectIntentRequest.

Objet de contact

Pour permettre des cas d'utilisation plus avancés de l'API, l'objet Contact est ajouté à la requête par la plate-forme. L'élément cId de l'objet Contact reflète la même valeur utilisée dans l'API Contacts.

    "contact": {  
        "cId": "60133386712",  
        "contactId": 123456,  
        "channelId": 7890  
}

Facebook

"originalDetectIntentRequest": {  
    "payload": {  
      "source": "facebook",  
      "contact": {  
        "cId": "3854977680200098",  
        "contactId": "123456",  
        "channelId": "7890"  
      },  
      "attachments": [  
        {  
          "type": "location",  
          "payload": {  
            "lat": 3.146642,  
            "long": 101.695847,  
            "address": "Centre-ville de Kuala Lumpur"  
          }  
        }  
      ],  
      "body": {  
        "entry": [  
          {  
            "messaging": [  
              {  
                "recipient": {  
                  "id": "177689475607202"  
                },  
                "message": {  
                  "text": "salut",  
                  "mid": "D3DJuA0YlOgDgOybFG1M2ZHoJg9hq9IAjMQE2ps6RIN4QJ25rNPMi"  
                },  
                "timestamp": 1564743055901,  
                "sender": {  
                  "id": "2254108171328398"  
                }  
              }  
            ],  
            "id": "177689475607202",  
            "time": 1564743056313  
          }  
        ],  
        "object": "page"  
      }  
    }  
  }

LINE

"originalDetectIntentRequest": {  
  "payload": {  
    "source": "LINE",  
    "contact": {  
        "cId": "U905251b5f5759acde5e4788681c04269",  
        "contactId": 123456,  
        "channelId": 7890  
    },  
    "attachments": [  
        {  
          "type": "location",  
          "payload": {  
            "lat": 3.146642,  
            "long": 101.695847,  
            "address": "Centre-ville de Kuala Lumpur"  
          }  
        }  
      ],  
    "body": {  
      "events": [  
        {  
          "type": "message",  
          "replyToken": "16a59224c65b4c5cbecedc4f3504599b",  
          "source": {  
            "userId": "U905251b5f5759bbde5e4788681c04170",  
            "type": "utilisateur"  
          },  
          "timestamp": 1593146060317,  
          "mode": "actif",  
          "message": {  
            "type": "texte",  
            "id": "12211455206333",  
            "text": "Salut"  
          }  
        }  
      ],  
      "destination": "U5698920083824716136c04633a9e1710"  
    }  
  }  
}

SMS Twilio

"originalDetectIntentRequest": {  
  "payload": {  
    "source": "twilio",  
    "contact": {  
        "cId": "+12262120005",  
        "contactId": 123456,  
        "channelId": 7890  
    },  
    "attachments": [  
        {  
          "type": "location",  
          "payload": {  
            "lat": 3.146642,  
            "long": 101.695847,  
            "address": "Centre-ville de Kuala Lumpur"  
          }  
        }  
      ],  
    "body": {  
      "ToCountry": "CA",  
      "ToState": "Ontario",  
      "SmsMessageSid": "SM1f1c9a30ff67cf5b1a89d5b1e0735a2b",  
      "NumMedia": "0",  
      "ToCity": "",  
      "FromZip": "",  
      "SmsSid": "SM1f1c9a30ff67cf5b1a89d5b1e0735a2b",  
      "FromState": "Ontario",  
      "SmsStatus": "reçu",  
      "FromCity": "St Thomas",  
      "Body": "Salut",  
      "FromCountry": "CA",  
      "To": "+12267022870",  
      "ToZip": "",  
      "NumSegments": "1",  
      "MessageSid": "SM1f1c9a30ff67cf5b1a89d5b1e0735a2b",  
      "AccountSid": "AC75bcf6cd15a35c46c6e5fa6d6dde6028",  
      "From": "+12262121015",  
      "ApiVersion": "2010-04-01"  
    }  
  }  
}

SMS de MessageBird

"originalDetectIntentRequest": {  
  "payload": {  
    "source": "message_bird",  
    "contact": {  
        "cId": "16364923690"  
    },  
    "attachments": [  
        {  
          "type": "location",  
          "payload": {  
            "lat": 3.146642,  
            "long": 101.695847,  
            "address": "Centre-ville de Kuala Lumpur"  
          }  
        }  
      ],  
    "body": {  
      "body": "Salut",  
      "createdDatetime": "2020-06-26T07:51:30+00:00",  
      "date": "1593186690",  
      "date_utc": "1593157890",  
      "id": "6c4c8c58eb204e69ae7d07e309c5a11c",  
      "invocationId": "477a8bc9-a4ec-45db-98e0-3b982898945a",  
      "message": "Salut",  
      "message_id": "026a4c0e38954e5684757ba1de645130",  
      "originator": "12267022870",  
      "payload": "Salut",  
      "receiver": "12262121015",  
      "recipient": "12262121015",  
      "reference": "88003423322",  
      "sender": "12267022870"  
    }  
  }  
}

SMS Vonage

"originalDetectIntentRequest": {  
  "payload": {  
    "source": "nexmo",  
    "contact": {  
        "cId": "60133386712"  
    },  
    "body": {  
      "msisdn": "12012938397",  
      "to": "12012938397",  
      "messageId": "16000002AB5DBF42",  
      "text": "Salut",  
      "type": "texte",  
      "keyword": "HI",  
      "api-key": "2787fb30",  
      "message-timestamp": "2020-04-27 09:00:08"  
    }  
  }  
}

Telegram

"originalDetectIntentRequest": {  
  "payload": {  
    "source": "telegram",  
    "contact": {  
        "cId": "928825753",  
        "contactId": 123456,  
        "channelId": 7890  
    },  
    "attachments": [  
        {  
          "type": "location",  
          "payload": {  
            "lat": 3.146642,  
            "long": 101.695847,  
            "address": "Centre-ville de Kuala Lumpur"  
          }  
        }  
      ],  
    "body": {  
      "update_id": 68062810,  
      "message": {  
        "message_id": 358,  
        "from": {  
          "id": 921815852,  
          "is_bot": false,  
          "first_name": "Léo",  
          "language_code": "fr"  
        },  
        "chat": {  
          "id": 921815852,  
          "first_name": "Léo",  
          "type": "privé"  
        },  
        "date": 1593415824,  
        "text": "Salut"  
      }  
    }  
  }  
}

Twitter

"originalDetectIntentRequest": {  
  "payload": {  
    "source": "twitter",  
    "contact": {  
        "cId": "800244779787258095",  
        "contactId": 123456,  
        "channelId": 7890  
    },  
    "body": {  
      "for_user_id": "800244779786258096",  
      "direct_message_events": \[  
        {  
          "type": "message_create",  
          "id": "1277881813680091140",  
          "created_timestamp": "1593505740934",  
          "message_create": {  
            "target": {  
              "recipient_id": "800244779786258096"  
            },  
            "sender_id": "1236829623670812661",  
            "message_data": {  
              "text": "Salut",  
              "entities": {  
                "hashtags": \[\],  
                "symbols": \[\],  
                "user_mentions": \[\],  
                "urls": \[\]  
              }  
            }  
          }  
        }  
      \],  
      "users": {  
        "1236829623670812661": {  
          "id": "1236829623670812661",  
          "created_timestamp": "1583718145786",  
          "name": "leoawesome",  
          "screen_name": "leoawesome21",  
          "protected": false,  
          "verified": false,  
          "followers_count": 0,  
          "friends_count": 1,  
          "statuses_count": 0,  
          "profile_image_url": "http://abs.twimg.com/sticky/default_profile_images/default_profile_normal.png",  
          "profile_image_url_https": "https://abs.twimg.com/sticky/default_profile_images/default_profile_normal.png"  
        },  
        "800244779786258096": {  
          "id": "800244779786258096",  
          "created_timestamp": "1479628198125",  
          "name": "respond.io",  
          "screen_name": "respond_io",  
          "description": "https://t.co/8AN2CVzhwJ est une plateforme de messagerie professionnelle qui connecte les clients de n'importe quel canal à chaque équipe.",  
          "url": "https://t.co/vE593YRZwo",  
          "protected": false,  
          "verified": false,  
          "followers_count": 246,  
          "friends_count": 23,  
          "statuses_count": 1527,  
          "profile_image_url": "http://pbs.twimg.com/profile_images/1250330944067653632/3KiCeUhc_normal.jpg",  
          "profile_image_url_https": "https://pbs.twimg.com/profile_images/1250330944067653632/3KiCeUhc_normal.jpg"  
        }  
      }  
    }  
  }  
}

Viber

"originalDetectIntentRequest": {  
  "payload": {  
    "source": "viber",  
    "contact": {  
        "cId": "T1yTBK3PQTHAFchsDh1skA==",  
        "contactId": 123456,  
        "channelId": 7890  
    },  
    "attachments": [  
        {  
          "type": "location",  
          "payload": {  
            "lat": 3.146642,  
            "long": 101.695847,  
            "address": "Centre-ville de Kuala Lumpur"  
          }  
        }  
      ],  
    "body": {  
      "event": "message",  
      "timestamp": 1593420787910,  
      "chat_hostname": "BN-CHAT-14_",  
      "message_token": 5458312086267550000,  
      "sender": {  
        "id": "T1yTBK3PQFGAGdhsDh1skA==",  
        "name": "Leo",  
        "avatar": "https://media-direct.cdn.viber.com/download_photo?dlid=tHBOJafTJ8WSwoFLCQ0x1lmS8RXeDXXyUVoAoLmmOGPIMprwqNCUO6BH3cG-VoAYd3WetLrBK4nP7C86ZN3MxG5T40A1lduzChAts-ULz0oO9l7FjW3bAYljiLyTGkYbaCRjcQ&fltp=jpg&imsz=0000",  
        "language": "en",  
        "country": "MY",  
        "api_version": 8  
      },  
      "message": {  
        "text": "Salut",  
        "type": "text"  
      },  
      "silent": false  
    }  
  }  
}

WeChat

"originalDetectIntentRequest": {  
  "payload": {  
    "source": "wechat",  
    "contact": {  
        "cId": "ovYOJv8eZlJ5efKToATGeOk5hBQM",  
        "contactId": 123456,  
        "channelId": 7890  
    },  
    "attachments": [  
        {  
          "type": "location",  
          "payload": {  
            "lat": 3.146642,  
            "long": 101.695847,  
            "address": "Centre-ville de Kuala Lumpur"  
          }  
        }  
      ],  
    "body": {  
      "xml": {  
        "ToUserName": [  
          "gh_5b17802cd972"  
        ],  
        "FromUserName": [  
          "ovYOJv8eZlJ5evMToATGePk5hAQM"  
        ],  
        "CreateTime": [  
          "1593421765"  
        ],  
        "MsgType": [  
          "texte"  
        ],  
        "Content": [  
          "Salut"  
        ],  
        "MsgId": [  
          "22812312807562437"  
        ]  
      }  
    }  
  }  
}

Chat en ligne

"originalDetectIntentRequest": {  
  "payload": {  
    "source": "webchat",  
    "contact": {  
        "cId": "e6507476-e507-4503-9652-bcde24e8ea88",  
        "contactId": 123456,  
        "channelId": 7890  
    },  
    "body": {  
      "sender": {  
        "id": "07f1e397-12a8-485b-a417-14d7e3837608",  
        "locale": "fr_FR"  
      },  
      "recipient": {  
        "id": "4db00a5db70efbb51a0cd6a6635918390dd1945a89ce77898ab66b82d5c15344"  
      },  
      "query": [  
        {  
          "type": "query",  
          "text": "Salut"  
        }  
      ]  
    }  
  }  
}

API WhatsApp Business

"originalDetectIntentRequest": {  
"payload": {  
"body": {  
"object": "whatsapp_business_account",  
"entry": [  
{  
"changes": [  
{  
"value": {  
"contacts": [  
{  
"wa_id": "60124438291",  
"profile": {  
"name": "Shahzad"  
}  
}  
],  
"metadata": {  
"display_phone_number": "15550468615",  
"phone_number_id": "106875742284151"  
},  
"messaging_product": "whatsapp",  
"messages": [  
{  
"id": "wamid.HBgLNjAxMjQ0MzgyOTEVAgASGBYzRUIwOTA1ODAxRUQ5MDAxOTI1QTcxAA==",  
"type": "text",  
"from": "60124438291",  
"timestamp": "1680061817",  
"text": {  
"body": "Raconte-moi une blague"  
}  
}  
]  
},  
"field": "messages"  
}  
],  
"id": "106024152370383"  
}  
],  
},  
"source": "whatsapp_business",  
"contact": {  
"cId": "60124438291",  
"contactId": 38,  
"channelId": 59  
}  
}  
}

API WhatsApp Cloud

"originalDetectIntentRequest": {  
        "payload": {  
            "body": {  
                "entry": [  
                    {  
                        "id": "106024152370383",  
                        "changes": [  
                            {  
                                "field": "messages",  
                                "value": {  
                                    "messaging_product": "whatsapp",  
                                    "messages": [  
                                        {  
                                            "id": "wamid.HBgLNjAxMjQ0MzgyOTEVAgASGBYzRUIwMjM1OUQ4NkE4MUJDRDY1QkE0AA==",  
                                            "timestamp": "1680063507",  
                                            "text": {  
                                                "body": "Dis-moi une blague"  
                                            },  
                                            "from": "60124438291",  
                                            "type": "text"  
                                        }  
                                    ],  
                                    "metadata": {  
                                        "display_phone_number": "15550468615",  
                                        "phone_number_id": "106875742284151"  
                                    },  
                                    "contacts": [  
                                        {  
                                            "wa_id": "60124438291",  
                                            "profile": {  
                                                "name": "Shahzad"  
                                            }  
                                        }  
                                    ]  
                                }  
                            }  
                        ]  
                    }  
                ],  
                "object": "whatsapp_business_account"  
            },  
            "contact": {  
                "cId": "60124438291",  
                "channelId": 45,  
                "contactId": 43  
            },  
            "source": "whatsapp_cloud"  
        }  
    }

WhatsApp Twilio

"originalDetectIntentRequest": {  
  "payload": {  
    "source": "twilio_whatsapp",  
    "contact": {  
        "cId": "whatsapp:+60133385703",  
        "contactId": 123456,  
        "channelId": 7890  
    },  
    "attachments": [  
        {  
          "type": "location",  
          "payload": {  
            "lat": 3.146642,  
            "long": 101.695847,  
            "address": "Centre-ville de Kuala Lumpur"  
          }  
        }  
      ],  
    "body": {  
      "SmsMessageSid": "SMb16231017683857d42ca62aafabcf205",  
      "NumMedia": "0",  
      "SmsSid": "SMb16231017683857d42ca62aafabcf205",  
      "SmsStatus": "reçu",  
      "Body": "Salut",  
      "To": "whatsapp:+14155238886",  
      "NumSegments": "1",  
      "MessageSid": "SMb16231017683857d42ca62aafabcf205",  
      "AccountSid": "AC75bcf6cd15a35c46c6e5fa6d6dde6028",  
      "From": "whatsapp:+60144486813",  
      "ApiVersion": "2010-04-01"  
    }  
  }  
}

MessageBird WhatsApp

"originalDetectIntentRequest": {  
  "payload": {  
    "source": "message_bird_whatsapp",  
    "contact": {  
        "cId": "60133385712",  
        "contactId": 123456,  
        "channelId": 7890  
    },  
    "attachments": \[  
        {  
          "type": "location",  
          "payload": {  
            "lat": 3.146642,  
            "long": 101.695847,  
            "adresse": "Centre-ville de Kuala Lumpur"  
          }  
        }  
      \],  
    "body": {  
      "contact": {  
        "attributes": {},  
        "createdDatetime": "2020-05-18T03:02:01Z",  
        "customDetails": {},  
        "displayName": "60123376813",  
        "firstName": "",  
        "href": "https://contacts.messagebird.com/v2/contacts/32845951f19c43d0b4e3371df0da941a",  
        "id": "32845951f19c43d0b4e3371df0da941a",  
        "lastName": "",  
        "msisdn": 60123376813,  
        "updatedDatetime": "2020-05-18T03:02:01Z"  
      },  
      "conversation": {  
        "contactId": "32845951f19c43d0b4e3371df0da941a",  
        "createdDatetime": "2020-05-18T03:02:01Z",  
        "id": "64d59ed4cb4f419ca39114c292c1a597",  
        "lastReceivedDatetime": "2020-06-26T08:58:55.7451283Z",  
        "status": "active",  
        "updatedDatetime": "2020-06-25T08:59:30.877791342Z"  
      },  
      "message": {  
        "channelId": "f4b115e89415407ab2b97fe85ad3d191",  
        "content": {  
          "text": "Salut"  
        },  
        "conversationId": "64d59ed4cb4f419ca39114c292c1a597",  
        "createdDatetime": "2020-06-26T08:58:55Z",  
        "direction": "reçu",  
        "from": "+60123376813",  
        "id": "91c8268bb72b412cab3b4080a974c5dc",  
        "platform": "whatsapp",  
        "status": "reçu",  
        "to": "+6531290788",  
        "type": "texte",  
        "updatedDatetime": "2020-06-26T08:58:55.750324338Z"  
      },  
      "type": "message.created"  
    }  
  }  
}

WhatsApp Vonage

"originalDetectIntentRequest": {  
  "payload": {  
    "source": "nexmo_whatsapp",  
    "contact": {  
        "cId": "60133386712",  
        "contactId": 123456,  
        "channelId": 7890  
    },  
    "attachments": [  
        {  
          "type": "location",  
          "payload": {  
            "lat": 3.146642,  
            "long": 101.695847,  
            "address": "Centre-ville de Kuala Lumpur"  
          }  
        }  
      ],  
    "body": {  
      "message_uuid": "2b53f909-1640-471f-a44d-e4cb9bd00c44",  
      "to": {  
        "type": "whatsapp",  
        "number": "12012938397"  
      },  
      "from": {  
        "type": "whatsapp",  
        "number": "60133285813"  
      },  
      "timestamp": "2020-06-29T04:37:21.876Z",  
      "message": {  
        "content": {  
          "type": "text",  
          "text": "Bonjour"  
        }  
      },  
      "direction": "entrant"  
    }  
  }  
}

API WhatsApp 360dialog v1

"originalDetectIntentRequest": {  
  "payload": {  
    "source": "message_pipe_whatsapp",  
    "contact": {  
        "cId": "60133386712",  
        "contactId": 123456,  
        "channelId": 7890  
    },  
    "attachments": [  
        {  
          "type": "location",  
          "payload": {  
            "lat": 3.146642,  
            "long": 101.695847,  
            "address": "Centre-ville de Kuala Lumpur"  
          }  
        }  
      ],  
    "body": {  
      "environment": {  
        "app_id": "476"  
      },  
      "events": [  
        {  
          "name": "d360_whatsapp_message_in",  
          "properties": {  
            "stack_id": "85256128299",  
            "message_id": "IY2Cx8lhx0E0M",  
            "conversation_id": "K7SWYeCmed07C",  
            "type": "text",  
            "content": {  
              "body": "Salut"  
            }  
          },  
          "timestamp": "1593502341000",  
          "id": "7a104e27-d4d2-4e5d-8c8a-c74f3ba8e6c1"  
        }  
      ],  
      "device": {  
        "mdn": "60133286713",  
        "profile_name": "Leo"  
      },  
      "recipient_id": "64f0699c-e005-409d-b177-6a975c61ba60"  
    }  
  }  
}

API WhatsApp 360dialog v2

"originalDetectIntentRequest": {  
  "payload": {  
    "source": "360dialog\_whatsapp",  
    "contact": {  
        "cId": "60133386712",  
        "contactId": 123456,  
        "channelId": 7890  
    },  
    "attachments": \[  
        {  
          "type": "location",  
          "payload": {  
            "lat": 3.146642,  
            "long": 101.695847,  
            "address": "Centre-ville de Kuala Lumpur"  
          }  
        }  
      \],  
    "body": {  
      "contacts": \[  
        {  
          "profile": {  
            "name": "John Don"  
          },  
          "wa\_id": "923339883320"  
        }  
      \],  
      "messages": \[  
        {  
          "from": "923339885509",  
          "id": "ABEGkjM5iFUJAhDGiqsifkiyZkH6HzvBfO2m",  
          "text": {  
            "body": "Salut"  
          },  
          "timestamp": "1595240228",  
          "type": "text"  
        }  
      \]  
    }  
  }  
}

FAQ et Dépannage

Le format de charge utile n'est pas pris en charge

Toutes les charges utiles non prises en charge, par exemple, les cartes Google Assistant, n'apparaîtront pas sur la plateforme et seront ignorées par Respond.io.

Format de charge utile incorrect

Les formats de charge utile sont stricts et tout manque de valeurs de clé entraînera des résultats indésirables, c'est-à-dire ne pas apparaître sur la plateforme, apparaître de manière incorrecte, etc.

Latence de temps supérieure à 5 secondes

Si vous avez des critères de réalisation complexes, par exemple, se connecter à un service tiers qui effectue des requêtes avant de renvoyer une réponse, vous devez alors tenir compte de la latence de temps comme décrit dans la documentation de Dialogflow ici. La réponse doit être renvoyée dans les 5 secondes, sinon le webhook échoue et aucune réponse ne sera retournée à DialogFlow et Respond.io.

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