Respond.io is an official WhatsApp Business Solution Provider that brings messaging, voice and AI Agents together across all channels in one shared inbox. It offers:
Team inbox with multiple users to handle high chat and call volumes
AI Agents that qualify leads, route conversations and trigger workflows
Broadcasts and Click to WhatsApp ads with built-in analytics
Meta-compliant guided setup to get started quickly
No setup fees or message mark-ups
Tired of losing deals to competitors? Respond.io helps you chat faster, serve better and close more—all from one place.
Omnichannel team inbox
Collaborate across chat, email and WhatsApp Business Calling in one shared inbox to handle conversations faster.
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Lead management
See customer journeys at a glance to guide them down the funnel effectively
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Your WhatsApp CRM
Sync contacts and conversations with Salesforce, HubSpot or Google Sheets in real time. You can also use Make.com or Zapier to connect with other CRM systems.
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AI-powered automation
Deploy 24/7 AI Agents that answer questions, qualify leads, route conversations and trigger workflows automatically so no opportunity is missed.
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Reports and analytics
Make data-driven decisions with agent, channel and campaign performance insights.
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WhatsApp API pricing is based on Meta’s conversation-based pricing model plus the fee of your chosen Business Solution Provider. Meta charges per 24-hour conversation window, with rates varying by country and conversation category.
Respond.io does not add message markups or setup fees. You pay Meta’s official conversation fees and your chosen respond.io subscription plan. Your total cost depends on message volume, destination country and how you use approved templates.
The WhatsApp Business App is designed for small businesses and supports one primary device with limited automation. It does not allow a larger team of agents to respond from a shared inbox.
WhatsApp API, officially called the WhatsApp Business Platform, is built for growing and large teams. It supports multiple users, automation, CRM integrations, broadcasts and advanced reporting. Note that WhatsApp API does not include a native inbox and must be connected to a platform like respond.io to manage conversations.
Yes, you can use an existing phone number with WhatsApp API if it is not actively registered on the WhatsApp Business App or WhatsApp Messenger. The number must be removed from the app before it can be connected to the API.
In some cases, businesses choose to migrate an existing number. In other cases, they use a new dedicated number for API use. The eligibility of a number depends on Meta’s registration requirements.
WhatsApp API setup can take from a few minutes to a few days depending on your Meta Business verification status and documentation readiness.
If your Meta Business Manager account is verified and your phone number is available, setup through respond.io can be completed quickly, in a matter of hours, thanks to 24/7 customer support. If business verification is pending, additional review time from Meta may be required.
Yes. Respond.io provides guided onboarding and documentation to help businesses complete WhatsApp API setup. This includes assistance with connecting your Meta Business account, registering your phone number and configuring messaging templates.
For more complex requirements such as migration or enterprise setup, 24/5 support is available through the respond.io team.
Meta charges official WhatsApp messaging fees according to its pricing model.
Depending on your configuration, billing may be handled through Meta or via your Business Solution Provider. Respond.io does not add message markups. Businesses pay Meta’s official WhatsApp fees plus their respond.io subscription plan.
To set up WhatsApp API, you need a Meta Business Manager account with the correct admin permissions.
During setup, you will connect your Meta Business account and create or select a WhatsApp Business Account (WABA). In many cases, business verification is required to unlock higher messaging limits and certain advanced features. If you plan to send outbound notifications or promotional messages, your message templates must be submitted and approved by Meta before use.
To avoid bans and restrictions, businesses must follow Meta’s WhatsApp Business Messaging Policy. This includes collecting clear user opt-in before sending marketing messages, using approved templates correctly and honoring opt-out requests. High complaint rates or unsolicited outreach can lead to account limitations.
WhatsApp numbers are typically restricted only when messaging behavior violates policy. Common causes include sending promotional messages without proper consent, ignoring opt-out requests or generating high user complaint rates. Final enforcement decisions are determined by Meta.
To mitigate this, using a structured inbox platform like respond.io can help teams manage consent, monitor conversations and follow approved messaging practices, which reduces avoidable risk.
Yes. Respond.io supports managing multiple messaging channels in one shared inbox, including WhatsApp, Instagram, TikTok and Facebook Messenger, depending on your configuration.
This allows teams to centralize conversations, maintain unified contact profiles and reduce context switching across platforms.
Yes, respond.io supports extensive integrations with CRM platforms such as Salesforce, HubSpot & more.
These integrations allow your team to sync contacts, view deal or customer data while chatting and trigger workflows based on conversation activity. In addition to native CRM integrations, respond.io supports HTTP Requests as well as connections via Zapier and Make.com, allowing you to connect external systems, update records in real time and automate backend actions without switching between tools.
WhatsApp API is designed for multi-agent access when connected to a team inbox platform. Multiple agents can handle conversations simultaneously within a shared workspace.
That said, the number of users supported depends on your chosen respond.io subscription plan and workspace configuration rather than the WhatsApp API itself.