This article provides details on our legacy pricing plans, which may be useful if you’re still on one of these plans and need information that is no longer available on our updated pricing page.
These pricing details apply only to customers on our legacy Team, Business, and Enterprise plans. Upgrade to our latest pricing plans, which offer more MAC tiers tailored to your use case, along with additional features to better support your needs.
Professional tools for small companies to market, sell & support on multiple channels
Monthly plan: $99/month | Annual plan: $79/month, $948 billed annually
Multi-team workflows, advanced reporting & flexible integrations for mid-size companies
Monthly plan: $299/month | Annual plan: $249/month, $2,988 billed annually
Tailored solution design & implementation support for mid to large companies
Custom pricing
Upgrade to our latest pricing plans, which offer more MAC tiers tailored to your use case, along with additional features to better support your needs.
🌟 Features | 🏆 Team | 🚀 Business | 🏢 Legacy Enterprise |
|---|---|---|---|
Users Included (Seats) | 10 | 25 | *Unlimited ✨ |
Monthly Active Contacts | 1,000 | 3,000 | Custom |
Respond AI Credits | 2,000 | 5,000 | Custom |
All Core Features | ✅ | ✅ | ✅ |
Advanced Reporting | ❌ | ✅ | ✅ |
Google Sheets Step | ❌ | ✅ | ✅ |
HTTP Request Step | ❌ | ✅ | ✅ |
Custom Channel | ❌ | ✅ | ✅ |
Customized Limits | ❌ | ❌ | ✅ |
*Unlimited Workflows | ❌ | ❌ | ✅ |
*Unlimited Broadcast Messages | ❌ | ❌ | ✅ |
Data Export | ❌ | ❌ | ✅ |
Single Sign-On (SSO) | ❌ | ❌ | ✅ |
Mask Phone Number & Email Address | ❌ | ❌ | ✅ |
A Monthly Active Contact is anyone you interacted with through calls or messages during the billing month.
*Subject to fair use policy
WhatsApp Business Platform | From $0.006 per conversation, varies by country. First 1000 service conversations free monthly. Calculate your fees |
Vonage SMS | From $0.0706 per message sent, varies by country. |
Twilio SMS | From $0.0079 per message sent, varies by country. |
MessageBird SMS | From $0.043 per message sent, varies by country. |
Channels | 🏆 Team | 🚀 Business | 🏢 Legacy Enterprise |
|---|---|---|---|
--- | --- | --- | --- |
Facebook Page | ✅ | ✅ | ✅ |
✅ | ✅ | ✅ | |
Website Chat Widget | ✅ | ✅ | ✅ |
Google Business Messages | ✅ | ✅ | ✅ |
WeChat Official Account | ✅ | ✅ | ✅ |
LINE Official Account | ✅ | ✅ | ✅ |
Viber Bot | ✅ | ✅ | ✅ |
Telegram Bot | ✅ | ✅ | ✅ |
✅ | ✅ | ✅ | |
Viber Business Messages | ❌ | ✅ | ✅ |
Custom Channel | ❌ | ✅ | ✅ |
Channel | 🏆 Team | 🚀 Business | 🏢 Legacy Enterprise |
|---|---|---|---|
WhatsApp Business Calling API | Included during Beta | Included during Beta | Included during Beta |
Messenger Calls | Coming soon | Coming soon | Coming soon |
Voice over Internet Protocol (VoIP) | Coming soon | Coming soon | Coming soon |
🌟 Features | 🏆 Team | 🚀 Business | 🏢 Legacy Enterprise |
|---|---|---|---|
Total Contacts | *Unlimited | *Unlimited | *Unlimited |
Monthly Active Contacts | 1,000 | 3,000 | Custom |
Respond AI Credits | 2,000 | 5,000 | Custom |
Users (Seats) | 10 | 25 | *Unlimited |
Team Inboxes | ✅ | ✅ | ✅ |
Custom Inboxes | ✅ | ✅ | ✅ |
Supervisor Dashboard | ✅ | ✅ | ✅ |
Snippets (Canned Response) | ✅ | ✅ | ✅ |
Shortcuts | ✅ | ✅ | ✅ |
Contact Import | ✅ | ✅ | ✅ |
Contact Merging | ✅ | ✅ | ✅ |
File Manager | ✅ | ✅ | ✅ |
🌟 Features | 🏆 Team | 🚀 Business | 🏢 Legacy Enterprise |
|---|---|---|---|
Workflows | 5 | 20 | *Unlimited |
Sales Lead Distribution | ✅ | ✅ | ✅ |
Support Routing & Assignment | ✅ | ✅ | ✅ |
Shortcuts Trigger | ✅ | ✅ | ✅ |
Incoming Webhook Trigger | ❌ | ✅ | ✅ |
Webhook Events | ❌ | 2 | ✅ |
Google Sheets Step | ❌ | ✅ | ✅ |
HTTP Request Step | ❌ | ✅ | ✅ |
🌟 Features | 🏆 Team | 🚀 Business | 🏢 Legacy Enterprise |
|---|---|---|---|
Broadcast Messages | 25,000 | 200,000 | *Unlimited |
Contact Management (CRM) | ✅ | ✅ | ✅ |
Channel Optimization | ✅ | ✅ | ✅ |
Dynamic Variables | ✅ | ✅ | ✅ |
Chat Menus | ✅ | ✅ | ✅ |
Drip Campaigns | ✅ | ✅ | ✅ |
🌟 Features | 🏆 Team | 🚀 Business | 🏢 Legacy Enterprise |
|---|---|---|---|
24/5 Chat Support | Standard | Priority | High Priority |
30 Days Onboarding Program | Add-On | Add-On | Add-On |
🌟 Features | 🏆 Team | 🚀 Business | 🏢 Legacy Enterprise |
|---|---|---|---|
Workspaces | 1 | 3 | 10 |
Workspace Management | ❌ | ❌ | Add On |
Advanced Reporting | ❌ | ✅ | ✅ |
Data Export | ❌ | ❌ | ✅ |
SLAs | ❌ | ❌ | Add On |
Single Sign-On (SSO) | ❌ | ❌ | ✅ |
Two-Factor Authentication (2FA) | ✅ | ✅ | ✅ |
Mask Phone Number & Email Address | ❌ | ❌ | ✅ |
🌟 Features | 🏆 Team | 🚀 Business | 🏢 Legacy Enterprise |
|---|---|---|---|
Developer API | ❌ | ✅ | ✅ |
Make.com | ✅ | ✅ | ✅ |
Zapier | ✅ | ✅ | ✅ |
Dialogflow | ✅ | ✅ | ✅ |
CRM Syncing | ✅ | ✅ | ✅ |
WhatsApp fees are not included in any respond.io subscription. Meta charges these fees based on your usage.
You can top up your WhatsApp credit on our platform for WhatsApp calls or marketing, utility and authentication conversations. Service conversations are free. Check out our WhatsApp Business API Pricing Calculator for an estimate of how much your messages can cost or contact us for the latest WhatsApp rates.
A Monthly Active contact is someone you have talked to over calls or chat during the billing month. If a contact messages or calls your business or you initiate a conversation with them, they count as a Monthly Active Contact for that month.
If you reach your Monthly Active Contact limit, you can continue working as per usual but will be charged MAC Overcharges for the excess contacts. MAC Overcharges will be charged at the end of the billing month via your payment method in blocks of 100 MACs.
Broadcast messages are messages that are sent via respond.io’s Broadcast Module. Outbound messages sent through the Messages Module are not considered broadcast messages.To estimate the amount of Broadcast Messages multiply the number of targeted contacts by the number of content blocks. For example when sending a broadcast to 10 contacts with 1 text content block and 1 image content block you will be sending 20 Broadcast Messages.
Respond AI Credits represent the total number of responses you can generate during a billing cycle. Whenever Respond AI creates a response for you, it counts as 1 credit. You can view your credit usage in the Billings and Usage section of the Platform.
Yes, you can cancel your subscription at any time, just go to the Billing section of the Platform, and click Cancel Subscription. You will continue to receive the features and limits of your plan until the end of the billing cycle.
We accept most major credit cards including Visa, Mastercard, American Express and Discover. We also offer alternative payment methods for Custom plans. Talk to our team to learn more.
Upgrade your plan at any time in the Billing section of the Platform, select a plan then click Subscribe.
If you’re on a Legacy Plan, you have the option to stay on your current plan or upgrade to our latest pricing, which offers more tailored options and additional features to better suit your needs.
Respond.io prioritizes your data security through a combination of encryption, access controls and security audits. Our ISO 27001 certification further highlights our commitment to maintaining top-tier information security standards. For more insights into our security measures, visit our security page.
Ready to upgrade? Talk to sales to learn more and migrate to our latest pricing plans today!
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