JQ Lee
less than a minute read
In this article, you'll learn how to get the most up-to-date information about a Contact.
Retrieve customer properties like Fields from your existing CRM or business software that holds your primary customer list and add the data to the Contact in respond.io.
Benefits of Enriching Customer Data
Use the latest customer data collected from your CRM or business software to:
know if a Contact is an existing customer.
give support agents visibility to additional properties about a customer.
route customers differently based on their properties.
Methods for Enriching Customer Data
Here are a few ways to enrich customer data from your CRM or business software:
