WhatsApp

Find out whether your business qualifies to use WhatsApp, which categories Meta restricts and how to keep your account in good standing.

Connect WhatsApp Business Platform (API) to respond.io to message customers at scale, monitor team performance, and manage multi-user conversations.

Connect your WhatsApp Business App number to respond.io via the API without giving up the app — access automation, CRM syncing, and team visibility.

Prepare for inbound WhatsApp conversations — understand the 24-hour service window, use follow-up templates, set up entry points for extended windows, and handle Contacts with WhatsApp usernames.

Send WhatsApp promotional broadcasts to opted-in Contacts — covers template prerequisites, messaging limits, and quality rating management.

Apply for a WhatsApp Official Business Account to show your brand name and blue tick — building Contact trust instead of displaying a phone number.

Expand your WhatsApp audience by adding entry points across websites, social media, ads, and offline locations to drive more conversations.

Government agencies need Meta pre-approval before setting up a WhatsApp Business Account. Follow these three steps to get approved and verified.

Make and receive WhatsApp voice calls in respond.io — handle inbound calls, request outbound call permission, and transfer active calls to teammates.

Verify your business in Meta Business Manager to migrate phone numbers, increase messaging limits, and qualify for a WhatsApp Official Business Account.

Create, submit, send, and troubleshoot WhatsApp message templates, including categories, formatting rules, and delivery errors.

Understand how WhatsApp charges for service conversations and template messages, including per-message billing from July 2025.

Configure your WhatsApp Business Platform (API) Channel in respond.io — manage Channel names, business profiles, file limits, and WABA security.

Understand WhatsApp messaging limits, how tiers scale automatically, and which paths qualify your business for higher daily conversation limits.

Connect and use the Meta Product Catalog on respond.io to send product messages, run product broadcasts, and automate shopping Workflows on WhatsApp.

Update the display name on your WhatsApp Business profile via Meta Business Manager, with approval timelines, limits, and OBA considerations covered.

Learn when you must delete your WhatsApp Personal or Business App account to migrate a phone number to WhatsApp Business API, and how to do it.

Migrate a WhatsApp number from any BSP to respond.io's WhatsApp Business Platform (API), preserving templates, limits, and quality ratings.

Learn how to turn off WhatsApp Number Two-Step Verification in your WhatsApp Manager.

Connect a WhatsApp Cloud API account to chat with customers over WhatsApp.

Learn how to migrate phone number from WhatsApp BSPs to WhatsApp Cloud API.