Migrating a phone number to WhatsApp Business API from WhatsApp Personal or the WhatsApp Business App requires deleting the WhatsApp account tied to that number, because a single number cannot be active on both at once. This guide explains when deletion is needed and how to delete your account safely.
Before you begin
Important: You do not need to delete your WhatsApp account to connect your WhatsApp Business App number to respond.io. With WhatsApp Coexistence, the same phone number works on both the app and respond.io via the WhatsApp API — no account deletion required. Learn how to connect your WhatsApp Business App to respond.io and access API features with some limitations.
A phone number for WhatsApp Business API cannot be used in any WhatsApp Personal or Business App. To register for WhatsApp Business API using a number already registered for WhatsApp Personal or Business App, first delete the WhatsApp account associated with that number.
Note: Back up your chats and media files before deleting your account, if required.
How to delete your WhatsApp account
1. Open WhatsApp and navigate to Settings.
2. Tap Account > Delete My Account.
3. Enter your phone number in full international format then tap Delete My Account.
4. Tap the drop-down list to select a reason.
5. Tap Delete My Account.
Once the WhatsApp account is deleted, the phone number is available to register for a WhatsApp Business API. Learn how to sign up for a WhatsApp Business API account here.
FAQ and Troubleshooting
What should I do before deleting my WhatsApp account to avoid data loss?
Before deleting your WhatsApp account, it’s crucial to back up your data to prevent any loss. Instructions for backing up your account are available here:
• iPhone:How to Back Up WhatsApp on iPhone
• Android:How to Back Up WhatsApp on Android
Can I import my chat history from the WhatsApp app to respond.io's WhatsApp Business Platform (API)?
No, you cannot import your chat history from the WhatsApp app to respond.io's WhatsApp Business Platform (API). WhatsApp's backup options are only useful for restoring history on another phone, not for migrating to the WhatsApp API. The backup stored in your Google Drive cannot be used for migration to the WhatsApp API.
Can I save and import my Contacts to respond.io?
Yes. Save and import your Contacts to respond.io as follows:
• Use Google Contacts to download your phone address book into a CSV file.
• Import the CSV file into respond.io.
