Setting Up Your Respond.io Account

This guide explains how to:

• Create a respond.io account

• Set up your Organization and Workspace

• Sign in on web or mobile

• Install the respond.io Web App

If you have not created an account with respond.io yet, start with the steps below.

Create your respond.io account

Step 1: Choose how you’d like to sign up

Click here to open the sign-up page.

From here, choose how you’d like to create your account:

• Continue with Google using Google Sign-in, or

• Sign up with your work email and password

Step 2: Enter your details

If you choose to sign up using your email address, provide your:

• First name

• Last name

• Email address

• Password

Then click Get Started.

Ensure your password is secure and is at least 8 characters long, has 1 special character, 1 lower case, 1 upper case and a number.

Step 3: Verify your email

We’ll send a verification code to your email. Enter the code to complete your registration.

If you don’t see the email:

• Check your spam or junk folder

• Or contact us

Set up your organization and workspace

After signing up, you will be prompted to create an Organization.

An Organization is your main account. It manages:

• Billing

• Security settings

• Account-level preferences

Each Organization can contain one or more Workspaces.

After providing all the information, click Get Started to start using respond.io.

Workspaces inside an Organization

A Workspace is an independent sub-account within the Organization.

A Workspace can have multiple Users, and a single User can be granted access to multiple Workspaces. Each Workspace operates autonomously, so changes in one Workspace will not be reflected in other Workspaces within the same Organization.

Your first Workspace is created when you create an Organization.

Signing in to respond.io (web)

To sign in:

1. Go to the respond.io platform

2. Enter your email and password

If Two-Factor Authentication (2FA) is enabled, you’ll need to enter a 6-digit code from an authenticator app like:

• Google Authenticator

• Authy

Signing in using Google Sign-in or Single Sign-On (SSO)

If you sign in using:

• Google Sign-in, or

• Single Sign-On (SSO)

Respond.io Two-Factor Authentication (2FA) may not be required.

This is because authentication is handled by your Google account or your Identity Provider (IDP).

For stronger account security, we recommend enabling Two-Factor Authentication (2FA) directly on your:

• Google account, or

• Identity Provider (IDP)

Signing in to the respond.io mobile app

The respond.io mobile app allows you to manage conversations on the go.

With the mobile app, you can:

• Reply to customer messages

• Manage conversations in the Inbox

• Stay updated on new activity

To sign in to the mobile app:

1. Install the respond.io mobile app on your device

2. Sign in using your existing account credentials

Learn how to install and log in to the mobile app.

Install the respond.io web app

If you prefer a desktop app experience, you can install respond.io as a Web App directly from your browser.

This allows you to:

• Launch respond.io like a native desktop app

• Keep it pinned to your taskbar or dock

• Separate it from your regular browser tabs

How to install the Web App

1. Open respond.io in your browser

2. Click the Open Web App icon in the address bar

3. Click Install

Once installed, the Web App will be saved to your desktop.

Next steps

You’re all set! Now it’s time to start using respond.io.

Next, complete the Onboarding Module to connect your first channel, set up Lifecycle and AI Agents, and invite your teammates.