Can I connect to a personal Telegram account?

To connect a Telegram Channel, a Telegram Bot is required. You can learn how to create a Telegram Bot here .

Why do I get the Forbidden: bot was blocked by the user error message?

If you see this error message next to a message on the platform, it means the Contact has blocked your Telegram bot. Blocking stops a Contact from receiving messages from a business. This often happens due to spam, where Contacts feel the business sends irrelevant content. Once blocked, your business can't send any messages, like broadcasts or 1-to-1 messages, unless the Contact contacts the business again.

I’m having trouble with my Bot Token

If your Telegram Bot token has been lost or if your existing token has been compromised, you may use the token command to generate a new one. Send /token to the BotFather .

Why can’t I receive an inbound video message?

If you are unable to receive a video, the file size may be too large. Check the size details of the video file Telegram Bot can only receive video files up to 20MB in size. Learn more about file types supported by Telegram here .

Why can’t I receive inbound messages even though my Telegram Channel is connected?

A test contact may be sending test messages to a personal number instead of the Telegram Bot. Make sure the messages are sent correctly to the Bot. Another potential reason is that the tokens may be mismatched. Make sure that the token on the respond.io platform matches the token provided by the BotFather. You will also not be able to receive inbound messages if your Telegram Bot is connected to a Controller Bot. it is recommended to disable the Controller Bot to resolve this.

Why can’t I send outbound messages?

This is usually caused by a Telegram API error. Wait a few minutes before trying to send the message again.

Can I add Telegram Business Account or Telegram Premium bots to respond.io?

No, Telegram Business Account or Telegram Premium bots cannot be added to respond.io. Here’s why: • Respond.io connects with bots created through Telegram’s BotFather. • It is not possible to convert a BotFather-created bot into a Telegram Business Bot.

Why Doesn’t the “Start” Button Open a Conversation?

Following a recent update, clicking the “Start” button in Telegram creates a new Contact but does not open the conversation. The conversation will only open when you send a message. This is the expected behavior and not an issue. We have a feature request to potentially change this behavior in the future. You can follow and upvote this feature request here .

What happens when I delete a Telegram Channel?

Deleting a Telegram Channel will not remove the associated Contacts or chat history. Chat history is linked to your Contacts, so unless you manually delete a Contact from the Contacts module, both the Contact and their conversation history will remain in the workspace. When you reconnect the same Telegram Channel and receive a message from the same Contact, a new Contact will be created.

Telegram 快速启动

获取 Telegram 机器人

要连接 Telegram，需要一个 Telegram Bot。阅读我们的指南开始。

您要连接的 Telegram 机器人不能连接到 Controller Bot。请参阅常见问题解答以了解更多信息。

连接 Telegram 机器人

连接现有机器人

观看下面的视频，了解如何将您现有的 Telegram 帐户连接到 respond.io 的分步指南。

步骤 1： 转到 设置 > 频道

步骤 2： 点击 添加频道 > Telegram > 连接现有机器人

步骤 3： 向BotFather 发送消息

步骤 4： 发送命令/mybots

步骤 5： 选择要连接的机器人

步骤 6： 从菜单选项中选择 API 令牌 并复制

步骤 7： 将 API 令牌添加到 respond.io 平台上的相应字段

步骤 8： 单击连接完成设置

连接新机器人

观看下面的视频，了解如何将 Telegram 连接到 respond.io 的分步指南。

步骤 1： 转到 设置 > 频道

步骤 2： 点击 添加频道 > Telegram > 创建新机器人

步骤 3： 向BotFather 发送消息

步骤 4： 发送命令/newbot 并按照说明进行操作

步骤 5: 在 respond.io 平台的相应字段中添加 token

步骤 6：单击连接完成设置

完成设置后，发送到您的 Telegram Bot 帐户的任何消息都将在您的工作区中收到。

一旦频道连接，扫描二维码发送测试消息并确保一切正常。

通道配置

可以为 Telegram 频道配置一个唯一的频道名称。该名称将在内部用于识别帐户。

步骤 1： 点击设置 > 频道

步骤 2： 找到 Telegram 频道，点击管理

步骤3：进行必要的配置

步骤 4： 在 Telegram 配置页面 您将看到以下配置：

聊天链接 - 点击聊天链接是一个缩短的 URL，可引导客户开始或继续与您的 Telegram 帐户的对话。您可以分享此链接，根据用户之前是否向您的 Telegram 帐户发送过消息，将客户引荐到新的或现有的主题。您还可以生成二维码以将聊天链接分享给您的联系人。
频道名称 - 频道名称可以更改，并在内部用于识别频道。