Dashboard & Reporting

Track and analyze call performance across your Workspace.

Discover how Lifecycle Reports tracks leads from new to paying customers, measuring conversions, drop-offs, and time metrics for an optimized funnel.

View the delivery rates of broadcasts to gain insights into the performance and delivery data of the broadcasts.

The Users reports tab consists of all the metrics and information related to Users.

Instantly identify and analyze top performing users and teams in the Workspace.

View the Contact assignment activity on the platform.

The Contacts reports tab consists of all the metrics and information related to Contacts.

The messages reports tab consists of all the metrics and information related to messages.

View the resolution rate of conversations so you know if your customers’ inquiries are being resolved in a timely manner.

View the response rate of conversations so you know if your Contacts’ inquiries are being attended to in a timely manner.

The Conversations reports tab consists of all the metrics and information related to conversations.

Use reports to get insights on workforce performance on the platform.

A summary of workforce performance and important key metrics across your Workspace.