Features like AI Agents, AI Prompts, AI Assist, AI Summary and others use artificial intelligence models from AI service providers. Although they charge a substantial amount, respond.io plans have a very high AI usage limit. This limit is designed so that 99% of companies will never reach it. This limit is called the AI Credit Limit.
The AI Credit Limit is a fair use limit, meaning everyone who uses the platform as intended will never reach it. AI Credits are simple, the more AI features you use the more AI Credits are consumed. The exact amount of AI Credits used depends on how you use each feature, and as we upgrade and update AI functionality, usage patterns may change.
How many AI Credits does each plan have?
A lot! And AI Credit Limits scale automatically with Monthly Active Contact (MAC) plans. Any self-service plan purchased from the Billing module has the following limits:
Growth Plan: 10× the MAC limit
Advanced Plan: 20× the MAC limit
Enterprise Plan: 40× the MAC limit
For example, a Growth Plan with 5,000 MAC includes 50,000 AI Credits.
What if I reach my AI Credit Limit?
If you do reach your limit, AI features will pause temporarily until credits refresh with your next billing cycle.
How do I get more AI Credits?
You will get more AI Credits automatically when you upgrade your plan:
Upgrade to the next MAC tier: Adding more MAC increases your AI credit limit.
Example: If you upgrade from Growth with 1,000 MAC to Growth with 2,500 MAC, the AI Credit Limit will increase from 10,000 to 25,000.
Upgrade to a higher Plan: Moving to Advanced or Enterprise raises your AI Credit Limit at the same MAC level.
Example: If you upgrade from Growth with 1,000 MAC to Advanced with 1,000 MAC, the AI Credit Limit will increase from 10,000 to 20,000.
Trial Accounts and Legacy Plans (Team, Business, and Legacy Enterprise) include enough credits to explore AI features. For extensive use, upgrade to one of our current paid plans.
The future of AI on respond.io
We are still in the early days of what’s possible with AI. We will continue to refine AI features to deliver maximum benefit to customers as quickly as possible. This means AI Credit usage and policies may evolve over time.
FAQ
Do you charge extra to use AI?
No. Each plan includes enough AI Credits to ensure 99% of customers never pay extra for AI usage.
What if I use more AI than 99% of customers?
Please contact Sales.
