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Starting at
For sales teams to manage conversations and achieve sales goals across multiple channels
Start 7 Days Free TrialIncludes:
Monthly Active Contacts, or MACs, are contacts that have sent or received a message (excluding broadcast messages), over the billing month.
Starting at
For marketing and sales teams looking to maximize conversions over conversations with automation and AI
Start 7 Days Free TrialEverything in Starter, Plus:
Monthly Active Contacts, or MACs, are contacts that have sent or received a message (excluding broadcast messages), over the billing month.
Starting at
For marketing and sales teams needing advanced integrations, multiple workspaces, and security enhancements
Book a DemoEverything in Growth, Plus:
Monthly Active Contacts, or MACs, are contacts that have sent or received a message (excluding broadcast messages), over the billing month.
Monthly Active Contacts are contacts that have sent or received a message over the month. We believe our pricing should reflect the value we deliver to you. Chats with contacts are opportunities to increase sales and Monthly Active Contact pricing ensures you only pay for the contacts you talk to.
Monthly Active Contact pricing starts with the Growth plan, designed for businesses looking to increase leads and close more deals without additional staff. This encourages us to focus on features like Respond AI, broadcasting and workflows, to help you achieve these goals.
Get the most out of your respond.io experience with a dedicated Customer Success Manager at your side.
Talk to Sales
WhatsApp fees are not included in the respond.io subscription, however, you'll be able to top up your WhatsApp credit through our platform. If you exceed 1,000 monthly WhatsApp service conversations, Meta will deduct your WhatsApp credit for any additional conversations that month. Check out our WhatsApp Business API Pricing Calculator for an estimate of how much it can cost.
Monthly Active Contacts are contacts that have sent or received a message (excluding broadcasts) over the billing month. We charge based on Monthly Active Contacts to align more closely with your success and provide a transparent, value-driven service. Our approach is designed to support your growth: as you succeed and expand, we grow alongside you, ensuring that our services scale effectively to meet your evolving needs.
If you exceed your Monthly Active Contact limit, your operations will not be interrupted. Instead, you will be billed on demand for any additional contacts in increments of 100 Monthly Active Contacts. You will be charged $12 per 100 MACs on Growth and $15 per 100 MACs on Advanced. This charge will be applied at the end of your billing cycle.Please note on-demand Monthly Active Contacts are intended for temporary, seasonal usage spikes. If you require a permanent increase, upgrading your plan is more cost-effective.
Our 7-day free trial provides immediate access to all features of the Growth plan for 5 users and 1,000 Monthly Active Contacts, except for broadcasts. Please note that certain features, such as topping up your WhatsApp Business Account, require a subscription. If you need more time to explore respond.io, please contact our support team to discuss extending your trial.
We accept most major credit cards including Visa, Mastercard, American Express and Discover. We also offer alternative payment methods, such as bank transfer for high volume customers. Talk to sales to learn more.
Yes, you can cancel or upgrade your subscription at any time. To cancel, go to the Billing section of the Platform, and click Cancel Subscription. You will continue to receive the features and limits of your plan until the end of the billing cycle. To upgrade, go to the billing section of the Platform, select a plan and click Subscribe or you can talk to sales.
Yes, we provide volume discounts for customers on our Growth and Advanced Plans with high Monthly Active Contact volumes or User counts. Feel free to get in touch with sales to explore a customized package that fits your needs.
Respond.ioโs 30-Day Onboarding Program, for a one-off payment of $500, provides comprehensive support from a dedicated Customer Success Manager. The program covers up to 8 tailored sessions, focusing on channel connections, workflow setup, user setup, data import and implementing best practices.
Respond.io prioritizes your data security through a combination of encryption, access controls and security audits. Our ISO 27001 certification further highlights our commitment to maintaining top-tier information security standards. For more insights into our security measures, visit our security page.
