ecommerce & Retail
Close More with Chat Commerce

Whether you are B2B, B2C or C2C, you need to ABC — always be closing. Add instant messaging to your sales strategy and turn conversations into conversions. Best of all, you can market, sell and support at scale from any channel on a single platform.

95%

Reduced messaging spend

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+250%

eCommerce sales

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10x

More Leads

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use cases

Nurture engagement across the customer lifecycle

A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you won’t find anywhere else.

Promote on every channel

Are your marketing campaigns or promotions failing to hit their targets? Get higher visibility and engagement with instant messaging. Convert casual shoppers into loyal customers with the right message at the right time in the right inbox.

Capture, generate and nurture leads throughout the marketing funnel
Automate multichannel drip campaigns triggered by customer actions
Broadcast special offers or promotions instantly or schedule them in advance
Hit high open and click-through rates when you use the right channels
Segment customers by past purchases or buyer behavior for retargeting
Contact Merge

Easily find and merge a contact's messages & profiles to create a holistic view of their interaction history on the only platform with truly multi-channel conversations

Action Shortcuts

Enable agents to create tickets, deals and orders, conduct shift transfers and support escalations, and more by launching pre-built automated Workflows at the touch of a button

Custom Inboxes

Create fit-for-purpose inboxes to track high-value customers, agents in training, customers moving through automated messaging workflows or any other mission-critical communication

Tagging & Custom Fields

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Dolor sit amet, consectetur adipiscing elit.

A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you won’t find anywhere else.

Turn conversations to conversions

No response, no sale. In the hypercompetitive world of e-commerce, customers don’t wait. Engage them instantly on their favorite messaging apps to close deals while you have their attention or foster long-term relationships for higher CLTV. Then, use data, automation and analytics to shorten and speed up your sales cycle.

Drive sales inquiries with strategic click-to-chat ads and links
Integrate your existing ERP or sales CRMs to retrieve data or generate deals mid-conversation
Automate your sales pipeline, from sales qualification to abandoned cart recovery
Create VIP routes such as dedicated service for high-value clients
Send 1:1 transactional or bulk notifications for everything from shipment updates to restock alerts
Contact Merge

Easily find and merge a contact's messages & profiles to create a holistic view of their interaction history on the only platform with truly multi-channel conversations

Action Shortcuts

Enable agents to create tickets, deals and orders, conduct shift transfers and support escalations, and more by launching pre-built automated Workflows at the touch of a button

Custom Inboxes

Create fit-for-purpose inboxes to track high-value customers, agents in training, customers moving through automated messaging workflows or any other mission-critical communication

Tagging & Custom Fields

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Dolor sit amet, consectetur adipiscing elit.

A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you won’t find anywhere else.

Support that sells

Build brand loyalty with consistent, high-quality support throughout the customer journey. Offer conversational or ticketed support on the channels customers use most and add chat automation for faster responses and resolutions.

Offer 24/7 support with self-service like automated FAQs, access to a human agent or a mix of both
Create a single customer story, no matter which channel customers message from
Integrate your support CRM to create tickets during conversations
Have total visibility over chats and measure agent performance with data and analytics
Automate processes like support escalation and NPS or CSAT surveys
Contact Merge

Easily find and merge a contact's messages & profiles to create a holistic view of their interaction history on the only platform with truly multi-channel conversations

Action Shortcuts

Enable agents to create tickets, deals and orders, conduct shift transfers and support escalations, and more by launching pre-built automated Workflows at the touch of a button

Custom Inboxes

Create fit-for-purpose inboxes to track high-value customers, agents in training, customers moving through automated messaging workflows or any other mission-critical communication

Tagging & Custom Fields

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Dolor sit amet, consectetur adipiscing elit.

Talk to Sales

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