Messaging Channels


Utilize teams of multiple agents to communicate with your customers on Instagram. Leverage its massive popularity to engage, sell and support customers on the messaging channel.

  • Handling inbound conversations - welcome customers, let them know if you’re away or send them to the right agent or department
  • Responding to chats - transfer customers, create support tickets or submit orders they make
  • Conversation Supervision and Reporting - analyze the performance of your agents, have total visibility over their conversations and step in at any time
  • Instagram Marketing - respond to ad campaigns, nurture your leads, send abandoned cart messages, newsletters and upsell additional services
  • Business process implementation - make Instagram work for your business and not the other way round

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