Electronics
Fashion & Apparel
Furniture
Jewelry and Watches
Afterschool Activities
Sport & Fitness
Beauty Center
Dental Clinic
Medical Clinic
Home Cleaning & Maid Services
Photography & Videography
Car Dealership
Travel Agency & Tour Operator
Telegram for High-Volume B2C Conversations
Manage Telegram bot conversations and broadcasts at scale
Respond.io Telegram Capabilities
- Centralize inbound conversations from multiple Telegram bots — shared via chat links, QR codes or a website widget — in one inbox for multiple agents
- Deploy AI Agents to answer FAQs, qualify leads and handle initial engagement before handoff to a human agent
- Send unlimited broadcasts to contacts who've messaged your bot, with no messaging window and no extra fees for replies or campaigns
- Send transactional notifications like order confirmations, appointment reminders and delivery updates
- Integrate Telegram with CRMs like HubSpot, Salesforce, Zoho or Shopify
- Supervise conversations or step in anytime for quality assurance
- Analyze agent, team and campaign performance to improve ROI
Why use respond.io for Telegram
Respond.io is built for mid-market B2C businesses that drive revenue from high-volume Telegram conversations with individual contacts. Telegram Groups and Channels aren't supported — respond.io connects through a Telegram bot built for one-to-one conversations, so if group broadcast or community management is your primary Telegram use case, this integration isn't the right fit.
- No 24-hour messaging window like WhatsApp — reply or broadcast to opted-in contacts anytime once they've started a chat with your bot
- No per-message or per-broadcast fees from Telegram, unlike the template and conversation costs on Meta channels
- Enterprise-grade reliability with 99.999% uptime, ISO 27001, GDPR compliance and role-based access controls
FAQs about Telegram integration
Can I connect an existing Telegram Business Account or Premium bot?
No. Respond.io only connects bots created through Telegram's BotFather; a Telegram Business Account or Premium bot can't be converted into a BotFather bot.
Can I message a Telegram contact who hasn't messaged me first?
No. Telegram requires a contact to message your bot first before you can reply or add them to a broadcast; once they do, there's no messaging window, so you can message them anytime afterward. Share a chat link, QR code or website widget to prompt that first message.
