Make for Multi-Step B2C Conversation Automation Across Your Stack

Build visual scenarios that connect respond.io to your CRM, e-commerce and marketing tools, with as many steps as your process needs

Respond.io Make capabilities

Welcome customers, let them know when you’re away or route them to the right agent or department
Qualify and transfer customers, create support tickets or submit orders they make
Send transactional notifications like appointment reminders, payment receipts and delivery updates
Start scenarios on events like New Incoming Message, Conversation Closed, Contact Tag Updated and Contact Lifecycle Updated
Run scenarios on a schedule, starting from an action with no trigger needed
Chain unlimited actions and searches in one scenario to update contacts, tags, lifecycle stages and conversations
Call any respond.io API endpoint using Make an API Call
Start from scenario templates for popular CRM and e-commerce platforms

Why use respond.io for Make

Respond.io is built for mid-market B2C businesses that need multi-step automation between respond.io and the rest of their stack. Most scenarios match contacts by email address or phone number. If your contacts come from channels that don’t share either, like Telegram, Viber or Messenger, those scenarios won’t complete until you collect one.

Visual scenario builder for branching, multi-step flows
Failed triggers retry automatically at 30, 60 and 90 seconds before stopping
Get Message module lets you catch failed sends and retry them in the same scenario
Enterprise-grade reliability with 99.999% uptime, ISO 27001, GDPR compliance and role-based access controls

FAQs about Make integration

Do I need Make if respond.io integrates natively with HubSpot?

Only if you want actions, not just visibility. The native HubSpot and Salesforce integrations show CRM fields inside respond.io. Make adds automation in both directions, such as updating a contact or sending a message when a deal changes stage.

When should I use Make instead of Zapier?

Choose Make when your automations run many steps or high volume and someone on your team is comfortable with a visual builder. Make generally costs less than Zapier for the same workflow but takes more setup. Growth includes Make, Zapier and n8n, so you can switch tools without changing plans.

Which respond.io plan includes the Make integration?

Growth and Advanced. Make is included from the Growth plan, alongside Zapier and n8n, so you don't need Advanced to automate with it. Starter doesn't include it.