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WhatsApp Business Web: A How-To Guide

Gabriella
Content Writer, Respond.io
April 7, 2022

You’re probably on this blog because you have questions like can I connect WhatsApp Business App to WhatsApp Web? Or how do I use WhatsApp Business Web? This guide will cover the benefits of WhatsApp Business Web and explain how to use WhatsApp Business Web on a browser and a desktop app.

Benefits of WhatsApp Business Web

Small businesses that are growing face the problem of needing more than one person to manage and deal with customers on their WhatsApp Business App. Fortunately, WhatsApp has created the Multi-device beta program as a solution for small businesses.

WhatsApp’s Multi-device beta program offers businesses the flexibility to use a single WhatsApp Business account on 1 phone + 4 extra devices. The best part is, your phone doesn’t need to stay online to use WhatsApp Web after your devices are linked 🤯

If you work a lot on your PC, having WhatsApp Web for business gives you the convenience of communicating with your customers and using other work-related tools on your desktop at the same time.

WhatsApp Web for Business offers businesses multiple benefits. You can use WhatsApp Web on your browser or use WhatsApp business web download.
Benefits of WhatsApp Business Web

Now that you know what WhatsApp Web can do, we’ll show you how to connect your WhatsApp Business Account to WhatsApp Web. All you need is a phone connected to WhatsApp Business App and a PC with good internet connection.

How to Use WhatsApp Business Web on a Browser

You can use any browser to connect your WhatsApp Business Account to WhatsApp Web Business. Follow these simple steps to get started.

1. Go to https://web.whatsapp.com/. A WhatsApp Business Web QR code will be displayed on the screen for you.

This is the WhatsApp for Business Web QR code. You'll need this for Web WhatsApp com Login
WhatsApp Web for business login

2. Open the WhatsApp Business Application on your phone, go to Linked Devices and click on Link a Device. To link your phone with up to 4 additional devices, join the Multi-device beta program.

You need to follow these steps on your WhatsApp Business App to use Business WhatsApp Web
How to connect WhatsApp Business App to Whatsapp Web

3. Use your phone to scan the QR code shown on your desktop screen. Once your account is connected, you can start using WhatsApp Web for Business account on your browser.

This is how WhatsApp Business PC looks like. Now you can use WhatsApp Business on Web. Learn more about Whatsapp web WhatsApp business in the article.
WhatsApp Web interface on your browser once your phone is connected

How to Use WhatsApp Business for PC: Windows Desktop App

If you prefer to have your browser and WhatsApp Business App separated, then use the WhatsApp Business Desktop App. Follow the steps below to start using WhatsApp Business on your Desktop.

1. Go to Microsoft Store and download WhatsApp Desktop. Then, open the desktop app. A QR code will be displayed on your screen. It will look similar to the WhatsApp Business Web login.

This is what your WhatsApp Business web app shows when you open the WhatsApp Business Desktop App. Learn more about WhatsApp business web download on the blog.
WhatsApp Business Desktop App Login (Windows)

2. Open the WhatsApp Business Application on your phone, go to Linked Devices and click on Link a Device.

How to connect to Whatsapp Business Web App
How to connect WhatsApp Business App to Whatsapp Business Desktop

3. Use your phone to scan the QR code displayed on your desktop screen. Once your account is connected, the WhatsApp chat interface will be displayed on your desktop app and you can start using WhatsApp Business on the desktop app.

This is what WhatsApp Business PC looks like on Windows WhatsApp App
WhatsApp Business Desktop interface on your PC once your phone is connected

How to Use WhatsApp Business for PC: Mac Desktop App

Using WhatsApp Business Web on Mac is similar to using it on the WhatsApp Windows App. Follow the steps below to start using WhatsApp Business Desktop App.

1. Go to the App Store and download WhatsApp Desktop. Then, open the desktop app. A QR code will be shown on your screen.

This is what your WhatsApp Business Web app shows when you open the WhatsApp Business Desktop App
WhatsApp Business Desktop App Login (Mac)

2. Open the WhatsApp Business Application on your phone, go to Linked Devices and click on Link a Device.

How to connect to Whatsapp Business Web App
How to connect WhatsApp Business App to Whatsapp Business Desktop

3. Use your phone to scan the QR code displayed on your desktop screen. Once your account is connected, you can start using the WhatsApp Desktop App.

This is how WhatsApp Business PC looks like on Mac WhatsApp App
WhatsApp Business Desktop interface on your PC once your phone is connected

Do you have more than 5 customer-facing team members needing to use WhatsApp simultaneously? You’ll need WhatsApp Business API. Read on to know how WhatsApp Business API can help your business.

WhatsApp Business Desktop for Multiple Users

WhatsApp Business Web is great for small businesses where 5 devices are sufficient. However, as your business grows and you need more people to manage your WhatsApp Business Account, you'll have to sign up for WhatsApp Business API.

WhatsApp Business API is designed for medium to large businesses with teams of users. It has more advanced features like automatic assignment, performance tracking and support for third-party integration when connected to a messaging inbox like respond.io.

Further Reading

We hope you found this article beneficial. Here are some readings on WhatsApp for Business that might interest you.

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