Electronics
Fashion & Apparel
Furniture
Jewelry and Watches
Afterschool Activities
Sport & Fitness
Beauty Center
Dental Clinic
Medical Clinic
Home Cleaning & Maid Services
Photography & Videography
Car Dealership
Travel Agency & Tour Operator
Dialogflow for Running Your Existing Chatbot in High-Volume B2C Chats
Connect your Dialogflow agent to respond.io with a single JSON key, so it replies to incoming messages on every channel you’ve connected
Respond.io Dialogflow capabilities
- Connect a Dialogflow agent by uploading its Google service account JSON key to respond.io
- Reply automatically to incoming messages as soon as the agent is connected
- Answer in each contact’s language with Dialogflow multilingual agents, using the respond.io contact Language field
- Trigger intents from Dialogflow’s WELCOME event or from referral links, such as m.me links with a ref parameter
- Send rich custom payloads on Messenger, LINE, Telegram, Viber, WeChat and WhatsApp Cloud API
- Pass contact and channel IDs to your fulfillment webhook, so your backend can act on each conversation
- Welcome customers and answer common questions with the intents you’ve already built
Why use respond.io for Dialogflow
Respond.io is built for mid-market B2C businesses that already run a Dialogflow agent and want it answering chats across their messaging channels. Once connected, the agent replies to every incoming message. Payloads like Google Assistant cards or Instagram carousels show as “Unsupported Message.” If you don’t already maintain a Dialogflow agent, respond.io’s built-in AI Agents need no Google Cloud setup.
- Keep the intents and training you’ve already invested in
- Multilingual replies follow each contact’s language automatically
- Fulfillment requests include the respond.io contact ID and channel ID used by the respond.io API
- Enterprise-grade reliability with 99.999% uptime, ISO 27001, GDPR compliance and role-based access controls
FAQs about Dialogflow integration
Should I use Dialogflow or respond.io's AI Agents?
Use Dialogflow if you already run a Dialogflow ES agent with intents you want to keep. For new automation, respond.io's AI Agents answer open-ended questions from your own knowledge sources and take actions like updating lifecycle stages, without mapping every intent first.
Does respond.io support Dialogflow CX?
No. Respond.io supports Dialogflow ES agents only, on Google's global region; regional agents can't be validated. Teams on CX can rebuild their flows with respond.io's AI Agents instead.
Can a Dialogflow bot handle images or files?
Not on first contact. When a contact starts a chat through Dialogflow, the bot only processes text and keywords; files, images and videos get the default reply. It also can't send WhatsApp interactive templates with buttons.
