Electronics
Fashion & Apparel
Furniture
Jewelry and Watches
Afterschool Activities
Sport & Fitness
Beauty Center
Dental Clinic
Medical Clinic
Home Cleaning & Maid Services
Photography & Videography
Car Dealership
Travel Agency & Tour Operator
Viber for Multi-Agent B2C Support and Lead Capture
Mid-market B2C teams connect an official Viber Bot to respond.io to capture leads and handle sales with AI Agents from a centralized inbox alongside WhatsApp, Facebook Messenger and more.
Respond.io Viber Capabilities
- Route inbound Viber conversations automatically to the right agent or department, based on business hours and team rules
- Let AI Agents answer common questions, qualify leads, and hand off complex conversations to a human agent, 24/7
- Merge a contact's Viber conversation with their history from WhatsApp, Messenger, email and other channels into one profile
- Broadcast newsletters, promotions and abandoned-cart nudges to contacts who've already messaged you — free within their active 24-hour session
- Push Viber leads, orders or support tickets into HubSpot, Salesforce or another CRM using Workflows' HTTP Request step
- Send appointment reminders, payment receipts and delivery updates as chatbot-initiated messages (Viber's own per-message rate applies outside an active session)
- Track agent response and resolution times, plus Viber broadcast conversion and drop-off rates, in the Lifecycle Report.
Viber Integration FAQs
Do I need a Viber Bot for respond.io?
Yes. respond.io only connects to an official Viber Bot — not a personal Viber account or an unofficial API — since that's the account type Viber requires for third-party integrations. Apply for the bot directly with Viber, then add the bot token in respond.io to complete the connection.
Does Viber charge fees on top of my respond.io subscription?
Yes. Viber bills a monthly maintenance fee per bot plus a per-message rate for chatbot-initiated messages sent outside an active session — both charged directly by Viber, with no markup from respond.io. Messages within an active session, including a contact's first message to you, are free.
Can I message Viber contacts who haven't texted me first?
No. Viber only lets a business reply or broadcast to contacts who've already messaged it — importing a contact list to message new Viber users isn't possible. Encourage that first message with a QR code, click-to-chat link or website widget, then respond.io handles the reply and any follow-up broadcasts.
