Messaging Channels


Use teams of multiple agents to communicate with your customers on Viber, generate leads and build long-lasting customer relationships. Support, sell and market on one of the most popular messaging channels in the world.

  • Handling inbound conversations - welcome customers, let them know if you’re away or send them to the right agent or department
  • Responding to chats - transfer customers, create support tickets or submit orders they make
  • Conversation Supervision and Reporting - analyze the performance of your agents, have total visibility over their conversations and step in at any time
  • Viber Marketing - nurture your leads, send abandoned cart messages, newsletters and upsell additional services
  • Marketing Analytics - determine the effectiveness of your campaigns and decide how to improve them
  • Transactional notifications - send appointment reminders, payment receipts and delivery updates to your customers
  • Business process implementation - make Viber work for your business and not the other way round

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