Enterprise-level Security

Respond.io takes security and privacy seriously. That is why we have created the safest possible processes available to ensure that our service is stable and that there are no security gaps. The integrity of your data is ensured. Respond.io meets industry standards to protect you and your data.

Respond.io is a cloud-based solution, serviced by Google, AWS, and Alibaba. All stored and transferred data is encrypted. All data is safely stored and backed up on servers that follow the latest SSAE reporting standards. Systems are DDoS protected and hardened with firewalls.

Respond.io’ data is encrypted both when it is sent to and from our servers, as well as when it is at rest. To protect your content in transit, Respond.io uses 256-bit SSL/TLS encryption. At rest, Respond.io content is protected using 256-bit AES encryption.

Respond.io regularly updates its network architecture and data flows between systems. Firewall rules and access restrictions are reviewed for suitability on a regular basis. We constantly provide system improvements to prevent vulnerabilities.

Our infrastructure is designed to provide stability and to minimize service interruption due to hardware failure, natural disaster, or other catastrophes. To help ensure availability in the event of a disaster, we replicate data across multiple data centres. Our system automatically backups the database daily.

Administrative sharing controls let you decide who on your organization has access to the platform. Add multiple users with different roles to allow access without having to share your private login details. Under no circumstances is sensitive data shared with anyone outside of Respond.io and the client.