Utilize teams of multiple agents to communicate with your audience on Google Business Messages. Support and sell to customers who contact you through Google Maps.
- Handling inbound conversations - welcome customers, let them know if you’re away or send them to the right agent or department
- Responding to chats - transfer customers, create support tickets or submit orders they make
- Conversation Supervision and Reporting - analyze the performance of your agents, have total visibility over their conversations and step in at any time
- Business process implementation - make Google Business Messages work for your business and not the other way round