Messaging Channels

Google Business Messages

Utilize teams of multiple agents to communicate with your audience on Google Business Messages. Support and sell to customers who contact you through your Google Business Profile.

  • Handling inbound conversations - welcome customers, let them know if you’re away or send them to the right agent or department
  • Responding to chats - transfer customers, create support tickets or submit orders they make
  • Conversation Supervision and Reporting - analyze the performance of your agents, have total visibility over their conversations and step in at any time
  • Business process implementation - make Google Business Messages work for your business and not the other way round

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