IMAP/SMTP for Bringing Your Business Email Provider Into the Team Inbox

Connect respond.io with your email provider's IMAP/SMTP settings and a forwarding rule to receive customer emails in the team inbox and answer them alongside your other messaging channels.

IMAP/SMTP email capabilities on respond.io

• Receive emails forwarded from your inbox as conversations in the respond.io inbox, ready to assign to an agent or team.
• Send automated email replies through Workflows, with a separate sender name for workflow-sent emails.
• Set the sender name, a rich-text signature with an image, auto-CC addresses and the HTML background for outgoing emails.
• Monitor agent performance on email conversations in Reports and step into any conversation.

FAQs about IMAP/SMTP

Which email providers can I connect with IMAP/SMTP?

Providers that offer IMAP/SMTP access and email forwarding, such as GoDaddy, iCloud and Amazon WorkMail, can be connected. Outlook and Microsoft 365 accounts connect through the Microsoft 365 and Outlook channel instead.

Do emails I send directly from my email provider show up in respond.io?

No, only emails sent through respond.io appear in the conversation. Reply from respond.io to keep each customer's full history in one place.