Gmail for Customer Emails in the Same Inbox as Your Chats

Connect respond.io with your Google Workspace Gmail account to receive customer emails in the team inbox and assign, answer and automate them alongside your other messaging channels.

Gmail capabilities on respond.io

• Receive every email sent to your connected Gmail address as a conversation in the respond.io inbox, ready to assign to an agent or team.
• Send automated email replies through Workflows, with a separate sender name for workflow-sent emails.
• Customize the sender name, add a rich-text signature with an image, and auto-CC set addresses on every outgoing email.
• Hide respond.io branding in replies on paid plans.
• Monitor agent performance on email conversations in Reports and step into any conversation.

FAQs about Gmail

Can I connect a personal Gmail account to respond.io?

Yes, through the Gmail option in respond.io's email channel, using a Google app password instead of your normal Gmail password. The Google Workspace channel only works with Workspace accounts.

Can I connect a Google Group to the Gmail channel?

No, only individual Google Workspace mailboxes can be connected. Forwarding a Group to a connected mailbox doesn't work either, because Google Groups replaces each customer's address with the group's, so every email lands under one contact. Have customers email an individual Workspace mailbox directly instead.