Vonage (Nexmo) - SMS

Utilize teams of multiple agents to communicate with your audience, generate leads and build long-lasting customer relationships. Support, sell and market to anyone with a mobile phone.

• Handling inbound conversations - welcome customers, let them know if you’re away or send them to the right agent or department
• Responding to chats - transfer customers, create support tickets or submit orders they make
• Conversation Supervision and Reporting - analyze the performance of your agents, have total visibility over their conversations and step in at any time
• SMS Marketing - respond to ad campaigns, nurture your leads, send abandoned cart messages and newsletters and upsell additional services
• Marketing Analytics - determine the effectiveness of your campaigns and decide how to improve them
• Transactional notifications - send appointment reminders, payment receipts and delivery updates to your customers
• Business process implementation - make SMS work for your business and not the other way round