Outlook and Microsoft 365 for Handling Customer Email Alongside Every Chat Channel

Connect Outlook or Microsoft 365 as an email channel in respond.io, so businesses can manage email conversations in the same inbox as WhatsApp, Instagram and every other channel, instead of handling email separately.

Outlook and Microsoft 365 capabilities on respond.io

• Send and receive Outlook and Microsoft 365 emails from the same inbox used for WhatsApp, Instagram, and every other channel. No switching tools to handle email leads
• Apply Workflows to email conversations to auto-assign them to the right agent or team and send automated replies under a separate Workflow sender name
• Include Microsoft email in conversation and performance reports for a complete view of activity across every channel
• Connect once at the workspace level by signing in with your Microsoft account, with no forwarding address or server settings to configure
• Set the sender name, signature, auto-CC addresses and HTML background for outgoing emails, and hide respond.io branding on paid plans

FAQs about Outlook and Microsoft 365

Can I connect a personal Outlook account to respond.io?

Yes, both Microsoft 365 and personal Outlook accounts can be connected, as long as the account has a mailbox.

Can I connect a shared mailbox to respond.io?

No, shared mailboxes aren't supported. Connect an individual Microsoft 365 or Outlook mailbox instead.

Do emails sent from respond.io appear in my Outlook Sent folder?

Yes, emails your team sends from respond.io are written back to the connected mailbox's Sent folder.