WhatsApp Coexistence 允许您使用相同的电话号码通过 WhatsApp API 将您的 WhatsApp Business App 连接到 respond.io。 您可以继续使用 WhatsApp Business 应用程序，同时解锁自动化、CRM 同步、报告和 respond.io 上的其他功能。
这种设置非常适合那些希望逐步采用基于 API 的工作流程而不放弃正在使用的应用程序的团队。
无需放弃 WhatsApp Business App 即可将您的 WhatsApp Business App 号码连接到 respond.io
从两个平台发送和接收消息
在 respond.io 上查看从应用程序发送的消息作为回显消息
使用 respond.io 的功能，如自动化、CRM 集成、团队可见性等
注意： 目前不支持联系人和消息历史记录同步。 想要这个功能吗？ 在这里点赞 以表示您的兴趣。
WhatsApp Coexistence is available only to businesses actively using the WhatsApp Business App, based on Meta’s review of account age and messaging quality.
WhatsApp Business App version 2.24.17 or later. Learn more.
Add phone number to your Meta Business Manager. Learn more.
Your business must not be registered in a currently unsupported country. Learn more.
On respond.io, go to Settings > Channels > Add Channel. Then, Select WhatsApp.
Choose Connect WhatsApp Business App
Click Connect With Facebook and log in with your Facebook account and follow the embedded sign-up flow
Complete the setup. Your WhatsApp Business App will remain usable, and you can start using respond.io
You’ll be able to:
Continue using your WhatsApp Business App
Send and receive messages on respond.io using the same number
View messages sent from the app as echo messages
Messages sent from the WhatsApp Business App will appear on respond.io as echo messages. These provide visibility into team conversations and allow you to sync contact data or follow up via automation.
Behavior of echo messages:
Will not open a service window
Will not trigger automation
Will not start a new conversation
Will create a contact if one doesn’t exist
Feature | Supported |
|---|---|
Message and contact history import | No |
Group chats, broadcast lists, calls, and status updates | No |
View past chats on WhatsApp Business App | Yes |
CRM and automation on respond.io | Yes |
Companion devices | Must be reconnected after setup |
Meta Verified badge | Will be removed after onboarding |
Yes. You can continue using the app while gaining access to API-based tools on respond.io.
No, it will still be free even after connecting your WhatsApp Business App to respond.io.
No. Chat history remains available in the WhatsApp Business App. Respond.io will not display past conversations during Phase 1.
Respond.io will display it as an echo message. It won’t open a service window or trigger automation.
No. Messages sent from the app are free. Only messages sent via the Cloud API will be counted and billed.
Australia, India, Japan, Nigeria, Philippines, Russia, South Korea, South Africa, Turkey, United Kingdom, European Union, European Economic Area
