Plans Built to Scale Your Business

Save up to 20% Yearly
Billed Monthly
Billed Yearly

Starter

Starting at

$79$99/month

  • 5 Users Included,
    Additional Users at $12/month
  • Unlimited Monthly Active Contacts

For sales teams to manage conversations and achieve sales goals across multiple channels

Start 7 Days Free Trial

Includes:

  • Team & Custom Inboxes
  • Mobile App

    Monthly Active Contacts, or MACs, are contacts that have sent or received a message (excluding broadcast messages), over the billing month.

    Learn more
  • Respond AI: AI Prompt
  • Respond AI: AI Assist
  • Basic Reports
  • Two-Factor Authentication (2FA)
  • Growth Widgets

Growth most popular

Starting at

$159$199/month

  • 5 Users Included,
    Additional Users at $20/month
  • Starts at 1,000 Monthly Active Contacts

For marketing and sales teams looking to maximize conversions over conversations with automation and AI

Start 7 Days Free Trial

Everything in Starter, Plus:

  • Broadcasts
  • Workflows
  • Respond AI: AI Agent

    Monthly Active Contacts, or MACs, are contacts that have sent or received a message (excluding broadcast messages), over the billing month.

    Learn more
  • Advanced Reports
  • Data Export
  • Zapier & Make Integrations
  • Developer API

Advanced

Starting at

$279$349/month

  • 5 Users Included,
    Additional Users at $24/month
  • Starts at 1,000 Monthly Active Contacts

For marketing and sales teams needing advanced integrations, multiple workspaces, and security enhancements

Book a Demo

Everything in Growth, Plus:

  • Phone Number & Email Masking
  • Multiple Workspaces
  • HTTP Requests in Workflows
  • Incoming & Outgoing Webhooks
  • Single Sign On (SSO)

    Monthly Active Contacts, or MACs, are contacts that have sent or received a message (excluding broadcast messages), over the billing month.

    Learn more
  • Custom Channels

Why Monthly Active Contacts?

Monthly Active Contact pricing starts with the Growth plan which is designed for businesses looking to increase their leads and close more deals without additional staff. Since each conversation has the potential for conversion, this pricing scales with the number of conversations you have. This encourages us to focus on features such as AI, broadcasting and workflows to support your growth. Because when you succeed, so do we.

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30-Days Onboarding ProgramAdd-on

$500/ one-off

Get the most out of your respond.io experience with a dedicated Customer Success Manager at your side.

Talk to Sales

Personalised Guidance on

Consultation

  • Connecting Channels
  • Workflows
  • Users Setup
  • Data Import
  • Best Practices
  • Up to 8 Personalized Sessions including check ins
  • Dedicated Customer Success Manager alongside our Support Team
  • Process Requirement Consultation
  • Understand Integration Requirements
Trusted by 10,000+ companies

Frequently Asked Questions

Are WhatsApp fees included in the respond.io subscription?

WhatsApp fees are not included in the respond.io subscription, however, you'll be able to top up your WhatsApp credit through our platform. If you exceed 1,000 monthly WhatsApp service conversations, Meta will deduct your WhatsApp credit for any additional conversations that month. Check out our WhatsApp Business API Pricing Calculator for an estimate of how much it can cost.

What is a Monthly Active Contact?

Monthly Active Contacts are contacts that have sent or received a message (excluding broadcasts) over the billing month. We charge based on Monthly Active Contacts to align more closely with your success and provide a transparent, value-driven service. Our approach is designed to support your growth: as you succeed and expand, we grow alongside you, ensuring that our services scale effectively to meet your evolving needs.

What if I reach my Monthly Active Contact limit?

If you exceed your Monthly Active Contact limit, your operations will not be interrupted. Instead, you will be billed on demand for any additional contacts in increments of 100 Monthly Active Contacts. You will be charged $12 per 100 MACs on Growth and $15 per 100 MACs on Advanced. This charge will be applied at the end of your billing cycle.Please note on-demand Monthly Active Contacts are intended for temporary, seasonal usage spikes. If you require a permanent increase, upgrading your plan is more cost-effective.

How does the free trial work?

Our 7-day free trial provides immediate access to all features of the Growth plan for 5 users and 1,000 Monthly Active Contacts, except for broadcasts. Please note that certain features, such as topping up your WhatsApp Business Account, require a subscription. If you need more time to explore respond.io, please contact our support team to discuss extending your trial.

What payment forms do you accept?

We accept most major credit cards including Visa, Mastercard, American Express and Discover. We also offer alternative payment methods, such as bank transfer for high volume customers. Talk to sales to learn more.

Can I upgrade or cancel my plan at any time?

Yes, you can cancel or upgrade your subscription at any time. To cancel, go to the Billing section of the Platform, and click Cancel Subscription. You will continue to receive the features and limits of your plan until the end of the billing cycle. To upgrade, go to the billing section of the Platform, select a plan and click Subscribe or you can talk to sales.

Are volume discounts available?

Yes, we provide volume discounts for customers on our Growth & Advanced Plans with high Monthly Active Contact volumes or User counts. Feel free to get in touch with sales to explore a customized package that fits your needs.

What is included in the 30 Days Onboarding Program?

Respond.io’s 30-Day Onboarding Program, for a one-off payment of $500, provides comprehensive support from a dedicated Customer Success Manager. The program covers up to 8 tailored sessions, focusing on channel connections, workflow setup, user setup, data import and implementing best practices.

How does respond.io protect my data?

Respond.io prioritizes your data security through a combination of encryption, access controls and security audits. Our ISO 27001 certification further highlights our commitment to maintaining top-tier information security standards. For more insights into our security measures, visit our security page.

respond.io is a leader in Small-Business Customer Communications Management on G2
respond.io is a leader in Customer Communications Management on G2
respond.io is a leader in Mid-Market Customer Communications Management on G2
respond.io is a leader in Mid-Market Customer Communications Management on G2
respond.io is a leader in Mid-Market Customer Communications Management on G2
respond.io is a leader in Mid-Market Customer Communications Management on G2
respond.io is a leader in Middle East & Africa Customer Communications Management on G2
respond.io is a leader in Mid-Market Americas Customer Communications Management on G2

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