Respond.io Pricing: Flexible and Transparent for All Businesses

Teams choose respond.io to turn customer conversations into revenue, without juggling tools across channels. But as your messaging volume and team size grow, pricing shouldn’t force you into sudden upgrades or bloated feature bundles.

That’s why respond.io pricing combines clear plan tiers with value-based scaling. Your cost is shaped by what actually drives outcomes: Monthly Active Contacts and Users. In this article, we break down each plan, what you get at every stage, and how to adjust contact tiers or seats as your business changes.

Pricing that Scales with Your Business

Businesses often incur unnecessary expenses with their customer conversation management software due to limited customization and rigid upgrade paths. Consequently, they might pay for features they seldom use or let go of essential tools for their operations because the costs are prohibitive.

In a market saturated with all-or-nothing solutions, respond.io stands out with a value-based pricing model. What sets our pricing apart?

• Adaptive to business growth: You only pay for what you need, aligning costs directly with your actual business requirements.

• Scale at your own pace: Scale your growth sustainably without sudden cost spikes.

• Clear costs: Transparency aids in planning and budget management, helping your business scale smartly.

• Fair for all sizes: No matter your business size, you can get the best out of respond.io.

In addition to three subscription plans, we implement value-based pricing through two primary metrics: The number of Monthly Active Contacts and the number of Users. The sections below detail how this works.

Respond.io Pricing: Three Subscription Plans for All Business Needs

Respond.io offers four tailored subscription plans, each designed to support different stages of a business’ growth. Choose our monthly subscription or opt for an annual subscription to benefit from a 20% discount.

• Starter plan: Perfect for small sales teams, this plan provides essential features to establish a strong foundation in business messaging.

• Growth plan: Ideal for sales and marketing teams looking to scale with automation, AI Agents and integrations.

• Advanced plan: Crafted for large, mature teams that require advanced features and integrations to supercharge the customer journey.

• Enterprise plan: Designed for marketing and sales teams requiring a custom solution for their enterprising needs.

Let’s get into more detail about what these plans have to offer.

Starter Plan: Master the Basics

Designed for small sales teams determined to tackle the challenges of selling through chat, this plan offers a unified team inbox for converting leads from websites and social media, providing complete visibility into every conversation.

It's ideal for teams aiming to streamline their operations, gradually increase their number of agents, and build a robust foundation using respond.io’s omnichannel capabilities. Centralize messages from all channels

With this plan, you'll have full access to our core features, allowing for efficient management of customer conversations. Here's what you can expect.

• Team & custom omnichannel inboxes

• Customer lifecycle management

• Respond.io - Inbox Mobile app

• Contact import

• Merge duplicate Contact profiles

• Use AI to draft replies, correct grammar, adjust tone and summarize conversations

• Supervisor dashboard

• Data export

• Basic reporting

…and more!

Growth Plan: Scale Up Efficiently

Tailored for marketing and sales teams aiming to enhance lead flow and conversions, the Growth plan adds AI Agents and advanced automation and integrations to scale operations and ensure sales efficiency.

This plan is perfect for businesses ready to expand their lead capture, automate processes and conversations, and boost sales effectively without a proportional increase in effort or team size.

• AI Agents trained on your business knowledge that take on roles including receptionist, sales agent and support agent

• Fully automate processes including routing, assignment, customer lifecycle management and more with AI agents and Workflows

• Advanced reporting

• Broadcasts

• Integrations with n8n, Zapier, Make.com, HubSpot and other CRM systems

• API access

• Data export

...and more!

Advanced Plan: The Comprehensive Solution

Designed for experienced sales and marketing teams, the Advanced plan is respond.io’s premium offering, ideal for executing highly specific integrations. It provides access to all existing respond.io features and expands AI capabilities to include voice. In this plan, AI agents not only answer chats but calls as well.

This plan is perfect for businesses needing complex integrations and specialized features like custom channel configurations and HTTP requests. It also facilitates the expansion of use cases by adding new Workspaces, allowing teams to scale their operations seamlessly.

Most importantly, the Advanced plan includes top-tier security features to ensure your customers’ data remains secure and protected.

• AI Voice Agents

• Workflow Step: HTTP Request

• Salesforce integration

• Create Incoming Webhooks

• Connect Custom Channels

• Build Webhook Events

• Multiple Workspaces

• Phone Number and Email Masking

• Single Sign-On (SSO)

...and more!

Enterprise Plan: Reach New Heights

Designed for large organizations that require scalability, the Enterprise plan provides a higher level of customization and flexibility. It includes everything you can find in the Advanced Plan, plus:

• Unlimited user seats

• Custom monthly active contacts

• Increased API rate limits

• Even higher number of Workspaces

For more detailed information, visit the official respond.io pricing page.

Increase or Decrease Monthly Active Contact Tiers as Needed

Monthly Active Contacts are a key-value metric for our pricing plans. Monthly Active Contacts are Contacts that have sent or received a message (excluding broadcasts) over the billing month. We believe our pricing should correspond to the value we provide. Each chat with a contact is a potential sales opportunity, and our Monthly Active Contact pricing model ensures you only pay for the contacts you engage with.

There are four reasons why this matters to your business.

• You’re not restricted by the number of total Contacts you can have

• You don’t have to pay for the Contacts you don’t speak to

• Your pricing will scale with the number of Contacts you actually talk to in a month

• You don’t have to delete Contacts and lose their conversation history

Growth and Advanced plans include 1,000 Monthly Active Contacts by default and allow businesses to increase or decrease Monthly Active Contact limits without switching plans, providing the flexibility to start strong and scale within their chosen plan as their business grows.

The reason behind this decision is simple: If you only need more Monthly Active Contacts, why should you upgrade your plan and pay for features you won’t use?

On the other hand, Starter plans offer unlimited Monthly Active Contacts, ensuring new Users can build their contact base without constraints.

Add or Remove User Seats as Needed

Users are the last key-value metric in our pricing plans. A respond.io User is someone granted access to an Organization’s Workspace. Recognizing that businesses of various sizes have different User requirements, we want to make it easy for you to scale them up at your own pace without incurring unnecessary costs.

Each plan includes a default number of Users. Similar to our Monthly Active Contact tiers, you can add and remove Users individually as your needs grow without changing your subscription plan.

Manage your subscription plan directly from your respond.io Workspace. Simply navigate to Settings > Billing & Usage to add or remove Monthly Active Contacts/Users or change your subscription plan according to your needs.