Respond.io No Longer Supports Other BSPs

As a Badged Meta Business Partner, respond.io is committed to delivering the best WhatsApp Business Platform (API) experience to our customers. Hence, we have decided to stop supporting other WhatsApp Business Solution Providers (BSPs) and focus on our WhatsApp API solution.

Effective February 3, 2025, we will deprecate support for MessageBird (now known as Bird), Vonage, Twilio and 360dialog WhatsApp APIs.

This decision comes from our allegiance to providing customers with valuable, innovative and reliable messaging solutions to drive business results. Let's discuss how this new approach benefits your business.

A Simplified Integration for a Smoother WhatsApp Journey

Each BSP has unique processes, making it difficult to ensure a consistent WhatsApp API integration and user experience for customers. By integrating directly with Meta, we are eliminating reliance on other WhatsApp BSPs, reducing potential points of failure.

Respond.io's WhatsApp Business Platform (API) ensures a smoother, more cohesive experience from onboarding to daily usage. Setting up a WhatsApp API with respond.io is faster and more intuitive, with fewer steps and less potential for technical difficulties.

Superior Customer Experience

Our customers often encountered reliability issues with other WhatsApp BSPs such as inefficient support, which led to poor user experiences. Unfortunately, these problems were outside our control.

This won’t be an issue anymore. By focusing solely on our solution, we can extend our high standards of performance, security, reliability and support to all our WhatsApp users for a consistent, high-quality experience.

Plus, our direct access to Meta’s support team, combined with our exceptional customer service, ensures all problems are resolved quickly and effectively.

Faster, Built-for-Purpose Feature Releases

Other WhatsApp BSPs can be slow to release new features, and often, these features do not align with our goal of improving your marketing and sales performance. This goes against our priority: We want to ensure you receive early access to the latest, most advanced features to achieve faster and superior business results. To name some:

And there's more on the way! With WhatsApp at the heart of our product, you can look forward to more exciting releases designed to give you and your customers the best WhatsApp experience.

Fair and Transparent Pricing

Many WhatsApp BSPs impose unfair charges on customers, including markups, flat fees and per-message fees for WhatsApp usage. With the respond.io WhatsApp Business Platform (API), you only pay the WhatsApp conversation fees, ensuring transparent and fair pricing.

We highly encourage you to migrate to the respond.io WhatsApp Business Platform (API) before November 1, 2024 to avoid disruptions in your business operations. We understand that this change may pose some challenges, but we firmly believe this is an important step towards an even better WhatsApp experience.

Rest assured, our support team is here to assist you at every step to ensure a smooth and successful transition.

Frequently Asked Questions

What happens if I don’t migrate to respond.io WhatsApp Business Platform (API)?

By not migrating to respond.io's WhatsApp Business Platform (API), you risk service disruption, losing access to your message history, and potentially having to recreate message templates. Migrating ensures uninterrupted service, preserves your existing data, and gives you access to our full support team for a smooth transition.

I am a Twilio user; how do I benefit from migrating to the respond.io WhatsApp Business Platform (API)?

Twilio charges its WhatsApp users a $0.005 markup per message. Respond.io doesn’t charge its own WhatsApp fees, making it a more cost-effective option as message volumes increase.

Are you seeking the most reliable WhatsApp solution for your business? Migrate your WhatsApp Business Platform (API) to respond.io or get a WhatsApp Business Platform (API) account in minutes.