If you're searching for Sleekflow alternatives that can handle complex business processes, you've landed in the perfect spot! In this article, we'll explore respond.io, a robust Sleekflow alternative designed to elevate customer interactions.
Sleekflow Alternative: Sleekflow vs respond.io
Sleekflow and respond.io are platforms that centralize all messaging channels in one place to help businesses facilitate customer conversations.
They provide tools like broadcasts, automation and conversation analytics for businesses to drive customer engagement, streamline communication processes and make data-driven decisions.
Although built for the same purpose, their capabilities in handling high volumes of messages and adapting to processes of varying complexity differ.
For instance, Sleekflow features like rule-based automation are adequate for small businesses or those with straightforward processes. In contrast, respond.io’s advanced automation caters to large businesses with complex business processes.
While this is just one example, their capabilities for different business sizes will become clearer as you read this blog. Now, let's look at how respond.io stacks up against Sleekflow so you can decide if respond.io is a better alternative.
Sleekflow Alternative: Is respond.io a Better Choice for Your Business
Respond.io is a customer conversation management software that aims to help businesses enhance the customer experience and build brand loyalty through messaging.
It has proven to enable businesses worldwide to gain more qualified leads, improve sales conversions and achieve a high degree of customer satisfaction. Below, we’ll explore how respond.io enables businesses to accomplish these objectives.
Centralize All Messaging Channels for Seamless Customer Interactions
Centralizing all key communication channels is great for businesses that use multiple messaging channels to engage with customers.
While Sleekflow markets itself as an omnichannel platform, it does not support email, Google Business Messages and most importantly custom channels, which we’ll discuss later. Now, let’s look at respond.io’s omnichannel capabilities.
Connect WhatsApp, Google Business Messages and More in One Place
Respond.io allows you to connect all the popular messaging channels while supporting native channel features like sending voice messages, emojis and more. Because respond.io is a WhatsApp Business Solution Provider, you can get official WhatsApp API access.
Businesses can also connect other messaging channels like Facebook Messenger, Google Business Messages, LINE and Viber along with traditional channels like email and SMS to receive and reply to messages in an omnichannel inbox.
It also allows you to connect multiple channel accounts or numbers. If you have individual WhatsApp or Messenger accounts for each branch or outlet, you can connect them all to respond.io and reply to messages in one place.
Integrate Custom Channels like In-app Chat, Chats from E-commerce Platforms and more
Centralizing all popular messaging channels is important. However, connecting business-specific messaging channels in the same place is also essential to provide an omnichannel experience. This includes your company’s own messaging app or an e-commerce platform’s native inbox like Lazada chat inbox.
With respond.io’s custom channels integration, you can connect any channel with an open API to the platform. This way, you can reply to customers who message you from both popular and business-specific messaging channels from a shared inbox.
Merge Conversations from WhatsApp, Instagram and Other Channels in a Single Thread
Businesses with a presence on multiple channels must provide an omnichannel experience. One way to do this is by recognizing returning customers on any channel.
With respond.io, businesses can merge conversations from different channels in a single thread for a unified customer profile. If a customer has previously emailed you but decided to message you on WhatsApp next, you can merge the conversations to get context easily.
As a result, you can identify returning customers, spot recurring issues and make informed decisions when assisting them. Next, we’ll look at how to automate conversations that come from multiple channels.
Streamline Processes like Auto Assignment in One Visual Workflow Automation Builder
Respond.io’s Workflows Module allows you to automate complex business processes in a visual automation builder. You can plan, design, and implement a Workflow with any amount of complexity. This includes automating FAQs, chat routing and many more from scratch or via templates.
While automating conversations is necessary when businesses receive more messages than they can handle, customers still prefer engaging with human agents to resolve complex issues.
To solve this, businesses can combine automated messages with human agent support. This eliminates repetitive tasks and quickly connects customers with available agents based on their specific needs and agents' expertise.
Note that Sleekflow only supports manual conversation assignments and automatic round-robin assignments. Below, we’ll explore all the possible auto-assignment logic on respond.io.
Assign New Conversations Equally Among Agents or to Agents with the Least Conversations Open
There are many methods for businesses to assign conversations to agents. Two of the most popular methods are round-robin assignments and assigning conversations to agents with the least conversations open.
Round-robin ensures equal workload distribution, giving sales agents a fair chance of converting leads and earning their commissions.
Assigning agents with the fewest open conversations improves the customer experience as customers get to connect with available agents quickly. This reduces wait times, resulting in faster responses and resolutions.
Assign Returning Customers to the Previous Agent in Charge of Their Case
Respond.io also allows for more advanced auto-assignment methods. For example, businesses can assign new customers to any agent and route existing customers with a history of interactions to the previous agent in charge of their case.
This enables agents to better understand customers’ needs and preferences and build a stronger relationship with them. As a result, customers can get a more personalized and effective support experience.
Assign High-Value Leads and Customers to a Dedicated Agent
Businesses prioritize high-value customers as they contribute significantly to the revenue.
By assigning them dedicated agents, businesses can ensure high-priority customers receive personalized support and guidance with a primary point of contact who understands their needs and goals.
This approach not only strengthens customer loyalty but also improves the chances of repeat business and referrals. Next, we’ll look at how respond.io can benefit customer-facing teams.
Automate and Execute Complicated Manual Tasks with a Click
Managers can automate complicated tasks like appointment scheduling and getting customer feedback and enable agents to launch them with a click while engaging with customers.
This frees up agents' time allowing them to focus on providing high-quality assistance. Moreover, streamlined workflows minimize the risk of human error, providing managers with peace of mind.
Note that automating and executing complicated manual tasks with a single click is not possible on Sleekflow.
Transfer Conversations to The Next Shift Easily
If you have several unresolved conversations and your shift is ending soon, you may need to quickly resolve them or delegate them manually to your team. These, however, can be challenging with limited time.
Thankfully, shift transfer is a breeze with respond.io. With just a click and a simple handover form to provide context to the next agent, agents can transfer any conversation easily by letting automation handle the rest.
Escalate Complex Cases to Colleagues or Superiors Quickly
The same process works for case escalation. For instance, if a case is too complicated for a Level 1 support agent, the agent can escalate the case to a Level 2 support agent with a single click.
Additionally, you can escalate the case to external platforms to get help or insights from another colleague on Slack or other CRMs.
Create Deals and Tickets, Retrieve Contact Information and More on External Platforms
Large businesses often use data enrichment platforms such as Clearbit or CRMs like Hubspot, Zendesk and Salesforce to store and manage customer information.
To ensure that all your current software stack data is in sync, respond.io's flexible integration enables you to exchange information on external platforms. You can update customer information, create deals and tickets in external CRMs and more with just one click.
Next, let’s explore respond.io’s capability to send promotional broadcast messages and initiate conversations with your customers.
Send Promotional Messages on Multiple Channels
By leveraging the ability to broadcast promotional messages on multiple channels, businesses can increase their reach and engage with customers through various touchpoints, leading to increased sales and revenue.
Therefore, it is important that platforms like respond.io and Sleekflow support broadcasts for every available messaging channel. While this sound like a basic capability, Sleekflow only supports SMS, WhatsApp, WeChat and LINE broadcasts.
Broadcast on WhatsApp, Facebook Messenger, LINE and More
Respond.io’s Broadcast Module supports multiple channels including SMS, WhatsApp, Facebook Messenger, Telegram, LINE and Viber. This gives businesses the ability to engage with customers on their preferred channels.
Businesses can personalize messages based on each channel's unique capabilities, schedule and send broadcast messages to target audiences and create a more integrated and cohesive marketing strategy.
Get Marketing Performance Insights with Broadcast Analytics
To gauge the success of marketing campaigns, businesses can get insights and data to help improve their next campaign's strategy and efficacy.
By analyzing the performance of past campaigns, businesses can identify campaigns that resonated with their audience and gain a deeper understanding of their audience's behavior and preferences. Then, they can optimize their messaging, targeting and channels accordingly.
Trigger Promotional Messages from Customer Actions on External Platforms
Respond.io enables businesses to trigger promotional messages based on customer actions on external platforms like Shopify, WooCommerce, Magento and more.
For instance, if a customer adds items to their cart but doesn't complete the purchase, businesses can trigger an abandoned cart message on the customer’s preferred channel. The message can include discounts or other incentives to encourage the customer to complete the transaction.
Customers can then select a predetermined reply button or send a response and be automatically connected to an agent. This way, customers can easily get what they want, enhancing the customer experience and satisfaction.
Now that you know how you can send promotional messages on respond.io, let's explore the benefits of using a reliable platform.
Achieve Great Success with a Reliable Platform and Customer Support
Given that companies rely on platforms like Sleekflow and respond.io to manage their business operations and communicate with customers, it is critical that they offer reliable services and excellent customer support.
That said, Sleekflow’s customer support is only reachable on Mondays to Fridays, 9 am to 6 pm Hong Kong Time (HKT). If there are critical issues outside these hours, businesses cannot contact them.
Additionally, its platform cannot handle high volumes of messages. It fails to display incoming messages in real time and tends to slow down when it receives too many messages at the same time. Now, let's look at how respond.io is more reliable.
Robust Platform Stability for Consistent Operations
Platform reliability is essential for smooth operations as any downtime or disruptions can negatively impact customer satisfaction and harm a brand’s reputation.
Unlike Sleekflow, respond.io is a dependable platform designed to handle high volumes of messages without interruption. With this, businesses can maintain consistent operations and focus on communicating with customers.
Get Speedy Assistance with 24/5 Conversational Support
Responsive and efficient customer support is as important as having a stable platform. That's why our support team is available 24 hours a day, Monday to Friday, to assist you in multiple languages, including English, Spanish, Chinese and Arabic.
You can get general assistance with navigating the platform, help with billing issues, troubleshooting bugs and more. Respond.io’s comprehensive support resolves any issues you encounter, giving you the peace of mind to focus on growing your business and providing exceptional customer experiences.
Get Dedicated Support from a Customer Success Manager
When your enterprise has complex needs, a dedicated customer success manager can make all the difference. Our experts specialize in providing personalized support for planning and setting up Workflows, integrating with third-party tools and more.
With a customer success manager on your side, you can tap into the full potential of the platform and achieve success like many of our satisfied customers. Now, let's compare respond.io and Sleekflow pricing plans to determine which one provides the most value.
The Best Solution for Maximum Value
When businesses consider using a product, one of the crucial aspects they examine is its plans and pricing. This section compares the most affordable plans by Sleekflow and respond.io to help you determine which platform offers the most value.
Entry-level plans: Respond.io vs Sleekflow
Respond.io’s Team plan and Sleekflow Pro plan are both priced at $79. While their entry-level plans are priced the same, Sleekflow’s Pro plan only provides 3 user seats. To add users, businesses need to pay $19 per user. In contrast, the respond.io Team plan gives you 10 user seats.
Additionally, Sleekflow's Pro plan limits businesses to 5 messaging channels. Access to unlimited channels is an additional $199. Respond.io, however, gets you started with all popular messaging channels, as well as unlimited accounts or numbers from the get-go.
Besides that, Sleekflow only supports broadcasts on four channels with a limit of 5,000 broadcasts per month. Conversely, respond.io supports broadcasts on six channels with a monthly limit of 25,000, offering 5x more broadcasts than Sleekflow.
Automation capabilities play an important role on platforms like Sleekflow and respond.io. Sleekflow’s automation is rule-based whereas respond.io’s visual Workflow automation gives you complete flexibility in automating complex business processes.
With Sleekflow, businesses are only limited to 10 automation rules. Respond.io on the other hand gives you 5 Workflows with 100 steps per Workflow. This means you have 50x more automation steps than you do on Sleekflow.
Lastly, while respond.io allows businesses to generate chat links, chat widgets and QR codes at no extra cost, businesses need to pay $99 for a single WhatsApp QR code on Sleekflow.
Value-filled Plan for Fast-Growing Businesses
Sleekflow’s capabilities are only enough for small businesses with low volumes of messages but its pricing does not match its minimal offerings.
The platform restricts the number of user seats and channels available to businesses while offering add-on options that may be too expensive for some. It also charges for basic features and only provides simple rule-based automation.
To access the same features that respond.io's Team plan offers, Sleekflow users would have to spend an additional $431, totaling up to $510 monthly. This doesn't even include advanced automation and messaging channels like email and Google Business Messages.
This amount is even more expensive than respond.io’s $249 Business plan which offers 25 user seats and more advanced features like Google Sheets integration, Custom Channel integration and more.
In summary, respond.io offer more comprehensive plans that are better suited for mid to large businesses or businesses looking to scale. Now that you understand what respond.io has to offer, let’s look at why respond.io is the right solution for you.
Sleekflow Alternative: Why respond.io?
Respond.io is one of the most versatile customer conversation management software in the market. It supports the highest number of channels while preventing siloed conversations across channels.
Its flexible Workflow automation and integrations allow businesses to set up all the processes they want to automate in one place.
Most importantly, respond.io's high uptime can meet the demand of larger businesses that receive high volumes of messages. It provides free high-quality support 24/5 to help customers whenever they need it while Enterprise users have a dedicated customer success manager.
With all this in hand, businesses can create better customer experiences and build customer loyalty to increase their revenue.
If you’re considering migrating from Sleekflow to respond.io, contact our support team for help. You’ll be able to effortlessly move all your channels, including your WhatsApp API accounts while maintaining your existing WhatsApp API number.
Ready to get started with respond.io? Sign up for a 14-day free trial and experience powerful automation like no other platform!
If you're interested in learning more about respond.io, here are some readings that may pique your interest.