In its early years, Instagram was a casual social network for sharing images. Its highly engaging visual content appealed to users and businesses alike, and the platform now has multiple business-oriented features such as Instagram quick replies. In this article, you’ll learn what they are and how to create them. In addition, you’ll find a list of 20 quick reply Instagram examples that you can use for more efficient communication with your customers.
A Brief Introduction
Instagram Quick Replies are text shortcuts that allow users to respond to Instagram DMs with pre-saved templates. Users can either create them from scratch or pick a frequent response to use as a saved reply.
While every customer is different, certain questions will be asked more often than others. After identifying those questions, Instagram Business account users can save quick replies accordingly.
This comes with three important benefits. First, faster replies save both users and customers time. Second, it ensures consistent information and brand voice. And last but not least, users can handle numerous DMs at a time with ease.
This Instagram quick reply feature is only available for Instagram Business accounts. Users can access it from iPhone and Android phone devices, as well as from their desktop.
How to Quick Reply on Instagram
Now you might be wondering how to make quick replies on Instagram. Open your Instagram Business app and follow these steps:
- Tap the menu button on your profile and select Settings
- Select Business
- Select Saved replies
- Tap the plus button to add a new quick reply
- Enter a shortcut and a message, and tap the check mark to save
Creating a quick reply message for Instagram is that simple. In need of some inspiration? Let’s take a look at some Instagram quick reply examples you can use.
Quick Reply Instagram Examples
The most popular use for Instagram quick reply is probably greeting new followers. But there are many more things you can achieve with them. Below, you can find four popular Quick Reply categories.
On a side note: Regardless of the type of quick reply, Instagram likes it short, clear, and friendly. Keep this in mind when you compose your own quick replies.
Quick Reply Instagram Examples: Greetings and Goodbyes
Businesses that provide support via Instagram will greet and say goodbye to customers very often. Hence, having a list of texts to open and close conversations makes this daily chore less time-consuming.
Standard greeting
👋 Hello [customer name], I am [agent name], what can I do for you?
Delayed response
👋 Hi! We have been very busy and can't reply to your message as quickly as we'd like. Sorry for the wait!
Offline
👋 Hi! We received your message while we were offline, so we couldn’t answer you right away. Sorry for the wait!
Further inquiries
Thanks for reaching out to us. Is there anything else I can do for you?
Close conversation + rating request
Thanks for contacting us. Do you have a minute to leave a review of your experience with [Company name]? 🙂 We’d like to know your opinion: [Link]
Quick Reply Instagram Examples: FAQ
Most businesses have a list of questions they are frequently asked. In this case, having quick replies that contain basic information about your company is always a good idea.
Business hours
📆 Our operation hours are Mondays to Fridays, from 10:00 a.m. to 18:00 p.m.
Address
📍 You can find us at [Address]
Appointment
We are happy to set an appointment with you! Please select your preferred date here: [Link]
Careers
We are always on the lookout for passionate people to join us on this journey. ⛵️ If you are one of them please do not hesitate to send your resume to [email address]. We can’t wait to hear from you!
Product-specific
Respond.io supports integrations with multiple platforms. You can check the full list here: [link]
Quick Reply Instagram Examples: Sales
When there is money involved, customers always want clear information. Having a well-prepared answer to a sales inquiry can make a difference between a satisfied customer and a discontented one.
Pricing
We have different monthly packages designed to scale with your business: Starter, Pro, Business, and Enterprise. You can check them out here: [Link].
New customer
Hey, [contact name]. Thanks for reaching out. We’d like to know a little more about you to help you better. Please leave your phone number so our agent can chat with you.
Cancellation
✅ You can cancel your plan anytime, without additional charges. Simply get in touch with us and let us know.
Return policies
✅ You can return your item to us and get a full refund. No questions asked. Simply send it back, and we’ll cover all the costs. For more information, check our Return Policy here: [Link]
Quick Reply Instagram Examples: Updates
The following replies are mainly useful for services or online stores. Customers appreciate when businesses are communicative with them, rather than leaving them in the dark.
Platform maintenance
⚠️ Important notice: Our platform will be down for maintenance on Monday, 02/05/2022. We’ll try to be as quick as possible. Sorry for the inconvenience caused!
Product back in stock
Hey there! We thought you’d be happy to hear this: 🎉 [product name] is back in stock! You can purchase it now at our online store: [link]
New release
Here’s some exciting news: We’ll be releasing an update next Friday at 08:00 a.m., with plenty of new features 🙌 . If you have subscribed to our newsletter, you’ll receive more info soon. If not, you can subscribe here: [Link]
Technical difficulties
💥 Oops! it seems we are having some technical difficulties. We are already working on it, and we will try to solve it as soon as possible. Sorry for the inconvenience!
Problem fixed
Update: 🔧 The technical issue has been fixed. You can keep using our platform as usual. Thanks for your patience, and have a nice day!
These 20 quick reply Instagram examples answer many of the questions that businesses get asked via Instagram DM. Feel free to copy them or write your own, since they can greatly improve the quality of your Instagram conversations with customers.
But perhaps you are growing so rapidly that even quick replies can't address all Instagram DMs in time. If you are looking to use an Instagram DM inbox with multiple users access, here’s the solution: respond.io has integration with Instagram DM API. Want to know more? Find all the details here.
Further Reading
If you enjoyed this article and you would like to learn more about Instagram for business, check out these articles:
- Instagram Messaging for Business: The Ultimate Guide
- The Practical Guide to Click to Instagram Direct Ads
- Instagram Business Multiple Users: A How-To Guide
