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A How-to Guide to Telegram Marketing: Improved Lead Generation, Engagement and Results

Kevin Wong
January 19, 2024

Looking to boost your marketing strategy over Telegram? With approximately 700 million monthly active users and wide usage in Asia, Europe, and Latin America, Telegram has established itself as a major player in the global digital landscape.

In this article, we’ll delve into what Telegram marketing is and the benefits it offers. We'll also explore how an AI-powered customer conversation management software like can boost your Telegram marketing strategy and spotlight businesses that have effectively done this.

What is Telegram Marketing?

Marketing your brand, products or services over Telegram involves utilizing features like Telegram Groups, Channels, and bots to share news, engage with customers and build a brand-resonant community. So, what sets it apart from traditional marketing? Its speed, personalization and interactivity.

Telegram marketing stands out from traditional methods like email, TV ads and SMS campaigns by enabling two-way interactive conversations. This approach offers a more personalized and engaging buyer experience by providing real-time interaction with instant delivery of messages – a stark contrast to the longer lead times and indirect feedback typical of traditional marketing strategy.

Personalization is a key feature of Telegram marketing. It allows for targeted messaging and content tailored to specific audience segments – a level of customization that is limited in traditional marketing, which often targets a broader audience.

In terms of cost, Telegram marketing is more affordable, especially for smaller businesses, as opposed to the often high expenses associated with traditional marketing methods.

Differences between Telegram marketing and traditional marketing

In addition, Telegram offers detailed analytics for tracking campaigns in real time, providing insights that are not as quick or readily available in traditional marketing. It also supports a variety of content formats, from text to multimedia, for greater creative flexibility.

Now that we understand the differences between Telegram marketing and traditional marketing, let's explore its benefits.

Benefits of Telegram Marketing

Instant messaging channels like Telegram are highly effective for marketing teams. Here are some of its benefits:

Learn how to use Telegram for marketing and learn its benefits which include security and privacy, real-time synchronization, cost-effective and various marketing tools at your disposal.
Benefits of using Telegram for marketing

Security and Privacy: Telegram is known for its strong focus on security and privacy. It features server-client encryption and secure cloud storage, making it a safe platform for sharing sensitive marketing information.

Real-Time Synchronization: Telegram offers real-time synchronization of chats across both desktop and mobile devices. This feature is particularly beneficial for small marketing teams. It allows for seamless communication and imposes no restrictions on the number of simultaneous connections.

Cost-effectiveness: Telegram's main features are free and provide a low-cost marketing platform. However, costs may be incurred if you integrate third-party tools or provide resources for content creation and platform management.

Marketing Tools: Telegram offers powerful tools for businesses, including mass messaging for targeted communication, direct links to drive traffic, and QR codes for instant engagement, revolutionizing the way you connect with and grow your audience.

Here are three ways businesses can capitalize on Telegram for marketing:

  • Telegram Broadcast: Leverage Telegram's mass messaging capability to deliver targeted and interactive promotions directly to your subscribers, ensuring efficient and personalized communication that resonates with your customer base.
  • Telegram Link: Direct link to your channel or group that can be shared on other platforms to drive traffic to your Telegram presence.
  • QR Code: Linked to your Telegram channel or group, these codes facilitate easy joining by potential customers when displayed on various platforms.

Despite its benefits, Telegram's lack of a central messaging inbox can pose a challenge for campaign monitoring and customer relationship management. However, this can be addressed by integrating with third-party platforms with centralized messaging software.

Here’s how some of Telegram’s features work together with a messaging software like to streamline your marketing efforts.

Telegram for Marketing on Quick Wins

Now that you know the basics of how to use Telegram for marketing, here are five ways you can incorporate Telegram into your marketing strategy with

Telegram for Marketing on Streamline Lead Generation

Telegram, designed as an anti-spam messenger, prioritizes user privacy and control. To initiate a conversation with your business on Telegram, you need customers to message you first.

Here are some effective strategies to motivate customers to start a chat on Telegram, especially by using the capabilities of

How to use Telegram for marketing: Leverage Telegram as way to streamline lead generation for your marketing needs.
Use Telegram for marketing to streamline lead generation

You can easily generate a Telegram QR code on to display on your website or in your physical store. When attached to promotional campaigns or messaging, customers can just scan the code to start a conversation with your sales team immediately.

There is also a Telegram click-to-chat link that businesses can embed anywhere on their website or share on social media platforms, inviting potential leads to engage directly on the channel.

Alternatively, businesses may incorporate a Telegram widget on their website to give potential customers the opportunity to contact you directly on Telegram.

Increase Reach with Telegram Broadcast

There are two ways businesses can use Telegram to broadcast, either with Telegram Broadcast or with Telegram bots.

Using Telegram Channels is a great way to reach a wide audience with important marketing messages, such as promotional announcements, special offers or updates on new products.

When you connect with Telegram, Telegram becomes an advanced tool for Telegram marketing.
Connect with Telegram transforms Telegram into an advanced tool for marketing

However, for more nuanced and interactive broadcasting, Telegram bots combined with offer a richer experience.

Connecting with Telegram transforms Telegram into an advanced tool for targeted marketing broadcasts. With's Broadcast Module, businesses can improve their marketing strategy with precise audience targeting based on specific fields, tags or conditions.

This level of customization ensures that your broadcasts are sent to an audience that finds your content relevant, maximizing the impact of your marketing efforts.

Once your message is sent out, be prepared for a wave of customer conversations. This is where workflows come into play, allowing you to manage incoming responses efficiently.

Or lean on’s AI Agent – an AI tool that can handle broadcast responses instantly and take customer engagement to the next level.

Gain Traction with Telegram Push Notifications

Push notifications are an effective marketing tool that provides a direct way to engage customers through pop-up messages on their phone screens.

Telegram push notifications are concise and focus on prompting action, making them a practical choice for engaging your audience in a less intrusive way.

How to use Telegram for marketing: Telegram push notifications are concise and focus on prompting action, it is a practical way to engage potential buyers in a less intrusive way.
Use Telegram push notifications to engage with your audience in a less intrusive way

For marketing teams, Telegram offers significant advantages for broadcasting push notifications. Its acceptance of commercial content and lack of fee or recipient limits make it an ideal platform, particularly if your customer base includes Telegram users.

By using's Broadcast Module, marketers gain an advantage in creating, fine-tuning, previewing and scheduling Telegram broadcasts.

In addition, the module enables precise audience segmentation and ensures your messages are tailored and relevant to maximize the impact of your Telegram marketing efforts.

Automate Lead Qualification with Telegram Auto Reply

Businesses using Telegram for marketing can utilize Telegram Auto Reply to automate their lead generation processes. However, the Telegram app doesn't include a native auto reply feature.

To gain this feature, you'd need to create a Telegram bot to send an auto reply message and connect it to a messaging platform like Then, here are some ways you can use Telegram Auto Reply for marketing.

Integrating pre-chat surveys with Telegram Auto Reply is an effective strategy for capturing important customer data such as names, email addresses and interests. This data is crucial for lead generation and customizing marketing strategies, allowing companies to create more targeted and effective campaigns.

The use of Telegram Auto Reply for lead qualification is equally beneficial. By including specific questions in the auto replies, businesses can identify the interests of potential customers at the first interaction. This process helps to categorize and prioritize leads and focus efforts on the most promising prospects for better conversion rates.

However, it's important to note that Telegram's auto replies are only for initial customer messages. For continuous follow-up on subsequent messages, consider using conversational AI to handle customer inquiries comprehensively, from start to end.

Enhance Customer Conversion with Telegram Drip Campaigns

Customizing and automating Telegram drip campaigns is an important strategy for Telegram marketing. Most prospects need time to consider a product and you can nudge them periodically to remind them of its value.

With, businesses can set triggers to send a series of messages as a way to get buyers interested in their brand or products, spurring them to take action by evoking excitement or urgency.

This keeps the business at the forefront of the buyer’s mind, encouraging ongoing engagement.

How to use Telegram for Marketing: By customizing and automating Telegram drip campaigns, businesses can send a series of messages as a way to get buyers interested in their brand or products, spurring them to take action by evoking excitement or urgency.
Telegram drip campaign messages can encourage ongoing engagement with a potential buyer

Creating Telegram promotional messages for specific trigger events mirror the process of setting up push notifications.

On, setting up a Telegram drip campaign is easy. Use the Workflows Module to create a sequence of messages that span a specific time to ensure consistent engagement with your audience.

Now, let's explore a real-world example of how businesses can successfully use Telegram for marketing.

Finding Success with Telegram Marketing

In this section, we'll look at how a Malaysian retailer leverages Telegram for marketing.

Watson’s Malaysia

Watson’s Malaysia, a leading retailer of health and beauty products in Malaysia, uses Telegram effectively for its marketing by running a Telegram channel.

Watson's Malaysia leverage effectively use Telegram for Marketing by showcasing special offers and packages and to engage with customers with interactive visuals.

This channel is a hub for sharing promotional offers, festive greetings and even memes. With a strong subscriber base of more than 39,000 members, the company uses this channel not only as an announcement board but also as a lively platform for marketing.

It showcases special offers and packages, such as the 'Kaw Kaw Deals', and engages customers with entertaining visuals. This multi-faceted approach plays a crucial role in the company’s marketing strategy.

It uses both informative and engaging content to keep the audience interested and promote its products.

We hope this guide has given you a clear understanding of how to use Telegram marketing. Are you ready to take the leap into Telegram marketing? Sign up with today to fully utilize the power of Telegram marketing and manage the large volume of results you’ll receive.

Further Reading

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Kevin Wong
Content Writer
Kevin Wong, a Senior Content Writer at since 2023, holds a Diploma in Mass Communications. His extensive expertise is channeled towards in-depth articles on customer conversations and the business messaging landscape.
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