
VoIP vs Landline vs WhatsApp Business Calling API
In this article, we'll compare VoIP vs Landline vs WhatsApp Business Calling API to help you decide which one is the best choice for your business.
Looking for ways to get new customers talking to you on Telegram? You’ve come to the right place. In this first-hand guide, we’ll show you how to generate a Telegram Link (also known as a t.me link) using our Telegram link generator and explore its benefits.
In addition, we’ll go over some of the effective ways you can utilize Telegram links and why you should connect your Telegram account to an AI-powered customer conversation management software like respond.io. Ready? Read on!
Telegram links let people contact your business without knowing your phone number. It comprises your username and a t.me link. Like Facebook Messenger links, a Telegram link is the shortest official URL you can get for your profile.
t.me is the URL shortener used by Telegram to create links for channels and groups. These links are used to invite users to join a channel or group on Telegram. Simply add your Telegram username behind t.me (e.g. t.me/yourusername) to generate a Telegram Group Link.
The links open a Telegram page with buttons to initiate a chat session with your business, depending on the user’s Telegram Web logged-in state.
If the user is not logged into Telegram Web, the webpage will show a single Send Message button. Additionally, this button opens a chat window with your business in the Telegram app as long as it’s installed on their phone or computer.
If the user is logged into Telegram Web, an additional Open In Web button will be present. This button opens a chat window with your business on Telegram Web. Either way, both buttons launch a chat window with your business for the user to message you.
Do note that if Telegram is not installed on the user’s device, clicking the Send Message button will do nothing and if the user isn’t logged in to Telegram Web, the Open in Web won’t appear.
Next, we’ll discuss the benefits of the Telegram link.
Telegram links offer a direct and immediate way for leads to chat with businesses. By clicking on a Telegram link and chatting in real-time, businesses have the opportunity to engage with leads when their interest is at its peak and push them down the sales funnel faster compared to other traditional channels like email.
Unlike other business messaging channels such as WhatsApp API or Facebook Messenger, a Telegram Bot does not impose a messaging window. This means that you can reengage with leads anytime you want to share new promotions or nudge them to convert.
Telegram is known for its strong encryption, which assures users of a secure environment for communication. This security is especially important when exchanging sensitive lead information like payment details.
Last, embed these Telegram links anywhere to capture leads effectively! Since they’re regular URLs, you can place them on your website, messaging channels, blogs, PDFs and social media posts that support links. In the following section, we’ll explain how you can obtain a Telegram link.
Turn customer conversations into business growth with respond.io. ✨
Manage calls, chats and emails in one place!
There are two ways for you to get a Telegram link, manually or by using respond.io's convenient Telegram link generator.
The first method requires you to manually add your Telegram bot’s username to the t.me address.
1. Find your Telegram username, which is in your profile settings, or your bot’s username by using the BotFather.
2. Copy and paste the username of your profile or your bot after https://t.me/. For example https://t.me/ContentTeamBot.
3. Display this link in convenient locations.
If you’re not a fan of the t.me/ URL, you can generate your Telegram link with one of the following addresses. These links function identically with the only difference being the addresses themselves. Simply replace username with your own:
https://telegram.me/username
https://telegram.dog/username
https://username.t.me/
Next, we’ll go over respond.io’s convenient Telegram link generator.
Generating a Telegram link from respond.io is a straightforward process with minimal steps involved.
To get started, navigate to Settings > Growth Widgets. Then, select QR Code and click Create Widget.
Under QR code type, select the channel which you would like to generate the link for, in this case Telegram. Then, select the account you’d like to use. This is especially useful if you have multiple Telegram accounts connected to respond.io.
A Telegram link will be displayed under the generated QR code. Click the copy icon next to the URL to store it in your clipboard. Paste this link wherever you wish to share it.
Like with the manually generated link, you can replace the link with one of the following addresses. These links function identically with the only difference being the addresses themselves. Simply replace username with your own:
https://t.me/username
https://telegram.dog/username
https://username.t.me/
In the following section, we’ll go over getting Telegram links for your Group or Channel.
In addition to linking to your personal or bot Telegram account, Telegram links can point your contacts to any groups or channels you may have. Follow these instructions to get your Telegram Group or Channel links.
In order to get a personalized Telegram link for your group, you need to change it to a public group. Since groups are private by default, use the following steps.
How to get a Telegram Link?
Open Telegram and navigate to your group or channel
Tap on the name of your group or channel at the top
On the top right corner, click on the edit button (pencil icon)
Click on 'Group Type' and make your group or channel public
Next, we’ll go over the benefits of connecting your Telegram bot to respond.io.
For growing businesses, there will be a point when you need to capture and manage more leads. And using the Telegram app or Web app will not be enough. To effectively handle the increasing volume of conversations, businesses will need to upgrade to more sophisticated systems that can handle teams of agents and support advanced features designed for larger operations.
By using a Telegram bot and a customer conversation management software like respond.io, you can do the above and more. Respond.io is a platform designed for conversational sales, automation and more to increase the efficiency of your teams.
Here’s a quick rundown of what you can accomplish.
As you increase the number of touchpoints with features like Telegram link, the number of Telegram conversations will grow. When that happens, it only makes sense to rely on conversational AI to handle them without dramatically increasing your agent count or load.
Configure your AI Agent using your business’s knowledge sources so it can collect customer information and answer common questions. This helps free up your agents from repetitive tasks, allowing them to focus on more complex, high-value conversations.
However, sales agents actively chatting with Telegram leads can also benefit from conversational AI. AI Assist generates replies at the click of a button based on the knowledge sources. On the other hand, AI Prompts are useful for instantly fixing your messages before they’re sent.
With respond.io’s multichannel support, you can connect the instant messaging channels your customers prefer, such as TikTok, WhatsApp and Facebook Messenger, along with Telegram. Then, you can use these channels’ unique lead-capturing methods—like WhatsApp Ads—to acquire more leads and respond to all conversations from one platform.
With multichannel support, customers may reach out on more than one messaging app using different usernames or emails. This can clutter your contact list with duplicates and scattered chat histories. Using Contact Merge, consolidate customer details and conversation history into a single profile so your team has all the context they need in one place.
If your merged contacts have messaged you on Telegram before, you can message them anytime afterward since Telegram has no messaging window. This is handy when messaging windows for other channels have closed before a chat is resolved.
Since you’ll have their combined chat histories in chronological order, you won’t miss any key information.
If you have a lot of contacts reaching out to your business on Telegram, take advantage of respond.io’s powerful Inbox automations. Use Workflows to automate tasks like greetings, routing, and agent assignment—all directly from the Telegram Inbox.
You can also rely on AI Agents to handle repetitive replies. It chats with Contacts in real time, resolving common queries instantly and reducing the load on your human agents.
Are Contacts looking to chat with customer support or sales? Automatically send them to the right department before an Agent even steps in. This way, your Contacts are immediately connected to someone who can address their needs—no manual triage required.
Respond.io integrates with CRMs like HubSpot and Salesforce, as well as automation platforms like Make and Zapier. These no-code tools make it easy to sync contact data, trigger actions in other apps or update CRM records without leaving the platform.
For more advanced use cases—like quoting, deal creation or escalation flows—HTTP Request steps can be used within Workflows. While powerful, these require technical setup and are better suited for teams with developer support.
By utilizing integrations, you reduce the number of errors introduced when reentering data. You also improve the efficiency of your Agents since they don’t need to leave the platform to use another tool.
It’s one thing to have all the tools at your disposal, but are they being used effectively? Respond.io’s Reports Module gives you a complete view of how well your team and campaigns are performing.
Track key metrics like first response time, resolution time, broadcast performance and even ad performance, all from one place. These insights help you evaluate agent efficiency, measure campaign effectiveness and identify what needs attention.
You can also monitor live conversations and step in when necessary to support your team. With visibility across both people and performance, you’ll never be in the dark.
The Lifecycle feature helps you keep tabs on where each contact stands, from new lead to closed deal. By assigning a stage to every contact, your team always knows who needs attention and what action to take next.
You can also trigger Workflows based on Lifecycle stages. Automate follow-ups, re-engage cold leads or assign hot prospects to sales instantly. It's a simple way to stay organized and close more deals efficiently!
To sum up, now that you know the benefits of Telegram links and connecting your Telegram account to respond.io, it’s time to take your conversations to the next level. Don’t have a respond.io account yet? Sign up for a free trial.
Turn customer conversations into business growth with respond.io. ✨
Manage calls, chats and emails in one place!
Add your username to https://t.me/
— for example, https://t.me/YourBusinessName
. Or use respond.io’s link generator to create one instantly with extra features like QR codes.
They let users start a chat with your Telegram profile, bot, group or channel. This is great for customer service, promotions and lead generation.
Yes, by setting a custom username in Telegram!
Yes, respond.io lets you create Telegram QR codes in a few clicks, perfect for offline use like posters or receipts.
Track engagement by checking traffic or click data. With respond.io, you also get built-in reports on response time, chat performance and more.
They only work if the user has Telegram installed. To manage these chats better, connect your Telegram to a platform like respond.io.
To conclude, if this first-hand guide was helpful, here are additional articles on Telegram you might find of use to you and your business:
George Wong is a Communications Strategist at respond.io. Since joining as a Content Manager in 2022, he has expanded his role to include product marketing, copywriting and social media. When he’s not helping businesses drive revenue through chat, George enjoys making music, tinkering with mechanical keyboards and dabbling in art.
In this article, we'll compare VoIP vs Landline vs WhatsApp Business Calling API to help you decide which one is the best choice for your business.