The WhatsApp customer service platform empowers your team to deliver better support. Read the blog to learn how to successfully deliver customer support via WhatsApp.

Want to use WhatsApp for sales? Read the article to learn the fundamentals of WhatsApp sales and tips to sell on WhatsApp.

Looking to send a WhatsApp bulk message to customers? Learn how to send bulk messages on WhatsApp API with respond.io.

Efficient support escalation helps boost customer satisfaction. In this article, we'll walk you through the steps of designing an escalation management framework.

Facebook Messenger auto reply message is an effective way to level up your customer experience. Find out how to create Facebook automated responses through respond.io.

WhatsApp link for Instagram helps you direct Instagram conversations to WhatsApp. This article will cover how to add WhatsApp link to instagram.

Looking to use a question bot to collect customers’ information? Ask them open-ended or specific questions with Workflows!

An Inbound Conversation Workflow helps you handle inbound messages efficiently. Learn how to set up an Inbound Conversation Workflow on respond.io.

While it's not always possible to give your customers a quick response, you can always send them an Away Message using respond.io's Workflows.

Still sending SMS notifications? It's time to switch to WhatsApp Business Notification. Learn how to send a WhatsApp Push Notification using respond.io.

Want to have multiple users on one Instagram account? We’ll explain how you can solve the Instagram Business Account Multiple Users problems with respond.io.

This blog post explains what are Click to Instagram Direct Ads and why use them for lead generation. Plus, we’ll walk you through the process of setting up a Click to Instagram Direct Ad and taking your Instagram Ads to the next level using respond.io. This includes sending automated surveys to Instagram leads, managing Instagram messages at scale and extending the messaging window.

You need to connect your Vonage WhatsApp API to a messaging inbox before you can message your customers. In this blog post, we’ll discuss why you should use respond.io as your Vonage WhatsApp Inbox, and how Vonage WhatsApp Integration works with respond.io. Plus, you’ll learn how to make the most out of your Vonage WhatsApp Inbox. We’ll show you how to answer WhatsApp messages from the mobile app, import WhatsApp Contacts, run WhatsApp Click-to-Chat Ads, reach out to prospects, assign Contacts to Agents and send proactive Notifications.

You need a 360dialog WhatsApp Inbox to message your customers with WhatsApp API. In this article, we’ll discuss why you should connect your 360 WhatsApp API account to respond.io, and how 360dialog WhatsApp Integration works with respond.io. Plus, you’ll learn how to make the most out of your 360dialog WhatsApp Inbox. We’ll show you how to answer WhatsApp messages from the mobile app, import WhatsApp Contacts, run WhatsApp Click-to-Chat Ads, reach out to prospects, assign Contacts to Agents and send proactive Notifications.

Planning to send WhatsApp messages with MessageBird Inbox? Consider respond.io instead - it doesn’t tie you down to long-term contracts, and it comes with mobile apps. Plus, our innovative Contact Merge feature empowers your Sales & Support team to understand customer needs. In this article, we’ll discuss what makes respond.io a better MessageBird WhatsApp Inbox, and how MessageBird WhatsApp Integration works with respond.io. We’ll also show you how to make the most out of your MessageBird WhatsApp Inbox. You’ll learn how to answer WhatsApp messages from the mobile app, import WhatsApp Contacts, run WhatsApp Click-to-Chat Ads, reach out to prospects, assign Contacts to Agents and send proactive Notifications.

Before you can message your customers with Twilio WhatsApp API, you need to connect it to a messaging inbox. In this article, we’ll show you why you should use respond.io as your Twilio WhatsApp Inbox. We’ll discuss how Twilio WhatsApp Integration works with respond.io. You’ll learn how to answer WhatsApp messages from the mobile app, import WhatsApp Contacts, run WhatsApp Click-to-Chat Ads, reach out to prospects, assign Contacts to Agents and send proactive Notifications.

With over 3 billion messaging app users worldwide, Business Messaging has become an inevitable trend - customers increasingly turn to messaging apps such as Facebook Messenger and WhatsApp to contact businesses. We’ll explain the benefits of using instant messaging apps for business, the best ways to use messaging apps for marketing, remarketing, sales, support and notifications, and reveal the best messaging apps for each use case.

Facebook doesn’t allow you to send messages any time you want - you can only contact customers using a Message tag after 24 hours. In this article, we’ll discuss the different types of Message Tags and their use cases. We’ve prepared a step-by-step guide on how to use Message Tag. Plus, you’ll learn Facebook’s Message Tag rules, as well as the best practices when using Message Tag.

Need help from Facebook? Read this article to learn more about Facebook Support. In this blog post, we’ll be answering questions like why you need Facebook Support, and how to contact Facebook Support team. Plus, you will learn the dos and don’ts when contacting Facebook Support.

This month, we are introducing not one but two new features - Contact Merge and New Contact Drawer. These features get us even closer to our mission of making omni-channel messaging a breeze.

Using Telegram for Business doesn't require any additional software thanks to the power of Telegram Channel. In this blog post, we’ll cover what are Telegram Channels & how Telegram Channel works. We've also put together a list of Top 5 Telegram Channels. Plus, you’ll learn how to get your customers to join Telegram Channel with a t.me Telegram Link.

Due to the strict opt-in policy, it's not always possible to send the first WhatsApp message to your customers. Thankfully, you always have the option to get them to message you first. Here's how to do it with WhatsApp Link, WhatsApp Chat Widget, WhatsApp Button and Click to WhatsApp ad.

If you want to get started with SMS marketing, this guide is for you. We'll cover SMS marketing best practices, and teach you how to send SMS broadcast with SMS marketing software.

This month, we’re announcing three highly anticipated features - New Notifications System, G Suite Email Integration & Access Level Changes. Some of these features are released in Beta, so please give us your feedback about these features.

Looking to use SMS for business to either message your existing customers or attract new ones? You’re probably wondering how to set up a text messaging service for your business. In this article, we’ll demystify business SMS and explain how to get an SMS number, how to messages your existing customers as well as how to find new ones.

Using Telegram for Business doesn't require any additional software because of the power of Telegram Group. In this article, we'll cover what is Telegram Group and what are Telegram Groups used for. You’ll also learn how to create Telegram Groups, add new members to Telegram Groups using a Telegram Group invite link, and use Telegram Group features.

WhatsApp Group Chat is a popular WhatsApp feature that lets you connect with a group of people. In this article, we’ll cover what is a WhatsApp Group and what are WhatsApp Groups used for. Plus, you’ll learn how to create WhatsApp Group and how to join a WhatsApp Group.