Platform Release 🎊

New features, enhancements and release notes on our platform

Say Hello to Voice: WhatsApp Business Calling API Debuts on Respond.io 🎉
Combine chat and voice into one platform and transform customer interactions. Now available in select countries with wider rollouts on the way.
Gabriella · May 7, 2025

TikTok Messages, Handled. Meet Respond.io’s Newest Channel: TikTok Business Messaging 🎉
Say hello to respond.io's new channel: TikTok Business Messaging. Capture high-intent leads, manage organic and TikTok Messaging Ads conversations, streamline workflows and drive revenue growth—all from one platform.
Gabriella · Jun 4, 2025

Supercharge TikTok Messaging Ads on Respond.io
TikTok Messaging Ads and respond.io is a recipe for sales success. Maximize the potential behind this latest integration to capture customers, convert leads and retain business.
Benjamin Steve Richard · Jun 4, 2025

Respond.io No Longer Supports Other BSPs — Here's Why
Respond.io has decided to stop supporting other WhatsApp BSPs to focus on its own WhatsApp solution. Learn how this new approach benefits your business.
Román Filgueira · Jul 22, 2025

Introducing Respond 3.0: A User-Centric, Beautiful Leap Forward
The best just got better. Respond 3.0 is on the way and it promises to make your experience of using respond.io better than ever.
Benjamin Steve Richard · Jan 31, 2025

April 2024 Updates: New Meta Product Catalog Integration, Block Contact Feature and Respond AI Improvements
🚀 Explore respond.io's April 2024 update, where WhatsApp commerce, spam prevention and smart chats let you boost sales and improve customer engagement.
Gabriella · Mar 25, 2025

March 2024 Updates: Respond 3.0 Phase One, Improved Growth Widgets, Click-to-Chat Ads Workflow, Mobile Experience and More
Explore respond.io's March 2024 updates, including Respond 3.0 Phase One, Improved Growth Widget, Click to Chat Ads Workflow, Mobile Experience and More.
Gabriella · Mar 26, 2025

December 2023 Updates: Two-Factor Authentication, Improved Platform Onboarding and Dark Mode for Respond.io - Inbox
The December 2023 newsletter covers exciting news: Two-Factor Authentication, Improved Platform Onboarding & Dark Mode for respond.io - Inbox. Learn more inside.
Román Filgueira · Mar 26, 2025

November 2023 Updates: Respond AI Agent, SAML Single Sign-on (SSO), Improved Mobile App Messaging Experience and More
Explore respond.io's November 2023 updates: Respond AI Agent, SAML single sign-on (SSO), AI Assist and direct replies for mobile and our SME100 Award win.
Gabriella · Apr 3, 2025

October 2023 Updates: Stop Workflow for Contact, Trigger Another Workflow & More
Respond.io unveils long-awaited features like stop Workflow for a specific Contact and trigger a Workflow within another Workflow. Plus, the company is proud to share its most recent accolades!
Román Filgueira · Apr 3, 2025

September 2023 Updates: Respond AI Assist, Click-to-Chat Ads Workflow Trigger, Improved Messaging Experience and More
September 2023 brought top-tier upgrades to respond.io including Respond AI Assist, Click-to-Chat Ads Workflow Trigger, improved messaging experience and more. Discover how these can benefit you.
Gabriella · Apr 3, 2025

August 2023 Updates: Respond AI, Workflow Improvements, Quick Access to Resources and More
We released a slew of updates this August, from the new Respond AI for improved conversations to Workflow enhancements that give you more control over your automation
Benjamin Steve Richard · Mar 25, 2025

July 2023 Updates: New Message Search, WhatsApp BSP Improvements, Make Integration and More
July 2023 was packed with new updates across our platform. Explore the improved search capabilities in the Messages Module, WhatsApp BSP improvements, the new Make integration and more!
Gabriella · Mar 26, 2025

June 2023 Updates: The New Respond.io Mobile App, Improved Email Experience, New Workflow Templates and More
The June 2023 newsletter is packed with updates, from the new respond.io — Inbox mobile app to revamped experiences for email and Workflow Templates. Get the full scoop here!
Petrina Jo · Apr 3, 2025

May 2023 Updates: WhatsApp Business Migration, New Reports with Broadcast Analytics and More
Respond.io rolled out a series of powerful updates in May 2023, including WhatsApp phone number migration to respond.io and a brand-new Reports Module with the long-awaited broadcast analytics. Get the scoop here!
Petrina Jo · Mar 26, 2025

April 2023 Updates: Respond.io is a WhatsApp BSP, Phone Number and Email Address Format Standardization and more
The April 2023 newsletter covers exciting news: Respond.io is now a WhatsApp Business Solution Provider! We also walk you through the new email and phone number format standardization on the platform.
Petrina Jo · May 5, 2025

January 2023 Updates: Google Business Messages, Webhook Events and New Workflow Templates
Prominent releases this month include Google Business Messages as a new channel on respond.io, webhook events and new Workflow templates
Petrina Jo · Mar 4, 2025

November 2022 Updates: Redesigned Contact Drawer and 15 New Platform Languages
Respond.io is becoming more accessible than ever. This update covers a more intuitive Contact Drawer and 15 new platform languages, including Arabic, Japanese, Hebrew, Korean and more.
Petrina Jo · Jan 31, 2025

March 2022 Release: New Shortcuts Feature and Website Chat Logged-in User ID and More
In this release, we've upgraded the Workflows Module with the new Shortcuts Feature. Plus, we've updated Vonage WhatsApp API to the new version and made improvements to Website Chat.
Serene Tan · Mar 26, 2025

November 2021 Release: Workflows Module and Send WhatsApp Message Templates via Messages API
Learn how to build and automate complex processes with our new Workflows Module and send WhatsApp Message Templates via Messages API with respond.io.
Serene Tan · Apr 17, 2025

August 2021 Release 2: Enterprise Plan & Limit Changes, WhatsApp API Feature Support Improvements and Messages Data Export
In this update, we’ll reveal a new pricing plan and some platform limit changes. Plus we’ve also made some major WhatsApp API feature support upgrades, especially for 360dialog and Vonage Accounts. That’s not all, we’ve also improved our mobile notifications, enabled the reply-to function for incoming messages & made data export for messages possible!
Serene Tan · Jan 31, 2025

The August 2021 Release: IMAP/SMTP Integration, Website Chat Improvements & Broadcast to Imported Contacts
In this release, we’ve resolved quite a number of issues and addressed several highly requested features. These improvements include IMAP/SMTP Integration, Website Chat Improvements and Broadcast to Imported Contacts.
Serene Tan · Jan 31, 2025

The July 2021 Release: Instagram Direct Message API & Reports 2.0
This release is all about Instagram Direct Message API and Reports 2.0 where we go into deeper detail with our platform analytics. We have also enabled syncing Message Templates and WABA Profiles from 360dialog Hub to respond.io.
Serene Tan · Jan 31, 2025

The June 2020 Release - Android & iOS Apps
Whoosh, this year is going by in a flash, it’s already June! Hard to believe half the year has gone by already. It’s summer and we’ll all be spending more time outside - even if it’s just in our local park, so we’re making it easier to answer messages on the go with Android & iOS apps.
Iaroslav Kudritskiy · Jan 31, 2025

The February 2020 - Messages API & MessageBird WhatsApp
This release is all about Messages API & MessageBird WhatsApp Integration. But be sure to read the bits and bobs for upcoming deprecations.
Iaroslav Kudritskiy · Jan 31, 2025

The August 2019 Release - Twilio SMS & WhatsApp Broadcasts + Contact Imports
The August 2019 release is focused on enabling broadcasts over WhatsApp & Twilio SMS, importing contacts for Twilio SMS as well as other bits & bobs.
Iaroslav Kudritskiy · Jan 31, 2025

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