Petrina Jo

Petrina Jo is the Communications Lead at respond.io, where she explores how SaaS, customer conversations and data-driven strategy shape business growth for modern B2C companies. Collaborating with multidisciplinary teams, she translates customer outcomes into practical insights for marketers and decision-makers to drive measurable revenue impact.

AI Agents that don’t crack under pressure: How respond.io’s AI agents work reliably at scale
A peek under the hood: AI Agents engineered for high-volume B2C conversations. Built on 99.999% uptime, platform-level grounding, strict guardrails and a modular architecture for accurate and consistent responses to drive revenue at scale.

What Is Conversational Marketing? 3 Strategies & Examples
Learn how conversational marketing helps accelerate the customer experience to turn conversations into conversions and business results.

June 2023 Updates: The New Respond.io Mobile App, Improved Email Experience, New Workflow Templates and More
The June 2023 newsletter is packed with updates, from the new respond.io — Inbox mobile app to revamped experiences for email and Workflow Templates. Get the full scoop here!

How to Merge Contacts: A Complete Guide
Struggling to handle duplicate Contacts? Here's all you need to know about Contact Merge, a handy tool that consolidates Contacts and their Conversations across Channels.

WhatsApp Greeting Message: 6 Ways to Use It
Welcome customers with a WhatsApp greeting message. We'll show you why they matter, how to use them, and share a WhatsApp Business greeting message example for every occasion

WhatsApp Advertising Messages Sample: A One-Stop Guide
The only WhatsApp advertising messages guide you'll ever need. We've identified 8 common use cases and created a ready-to-use WhatsApp advertising messages sample for each.

May 2023 Updates: WhatsApp Business Migration, New Reports with Broadcast Analytics and More
Respond.io rolled out a series of powerful updates in May 2023, including WhatsApp phone number migration to respond.io and a brand-new Reports Module with the long-awaited broadcast analytics. Get the scoop here!

April 2023 Updates: Respond.io is a WhatsApp BSP, Phone Number and Email Address Format Standardization and more
The April 2023 newsletter covers exciting news: Respond.io is now a WhatsApp Business Solution Provider! We also walk you through the new email and phone number format standardization on the platform.

January 2023 Updates: Google Business Messages, Webhook Events and New Workflow Templates
Prominent releases this month include Google Business Messages as a new channel on respond.io, webhook events and new Workflow templates

November 2022 Updates: Redesigned Contact Drawer and 15 New Platform Languages
Respond.io is becoming more accessible than ever. This update covers a more intuitive Contact Drawer and 15 new platform languages, including Arabic, Japanese, Hebrew, Korean and more.

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