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Petrina Jo

Petrina Jo is a Content Team Lead at respond.io. She has an MA in Creative Entrepreneurship and a BA in Journalism. Before joining respond.io in 2021, Petrina sharpened her pen as a senior writer at a luxury publication and special projects editor for a luxury watch magazine, giving her insights into the evolving dynamics of high-value customer communication.
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What Is Conversational Marketing? 3 Strategies & Examples

Learn how conversational marketing helps accelerate the customer experience to turn conversations into conversions and business results.

June 2023 Updates: The New Respond.io Mobile App, Improved Email Experience, New Workflow Templates and More

The June 2023 newsletter is packed with updates, from the new respond.io — Inbox mobile app to revamped experiences for email and Workflow Templates. Get the full scoop here!

How to Merge Contacts: A Complete Guide [July 2023]

Struggling to handle duplicate Contacts? Here's all you need to know about Contact Merge, a handy tool that consolidates Contacts and their Conversations across Channels.

WhatsApp Greeting Message: 6 Ways to Use It [July 2023]

Welcome customers with a WhatsApp greeting message. We'll show you why they matter, how to use them, and share a WhatsApp Business greeting message example for every occasion

WhatsApp Advertising Messages Sample: A One-Stop Guide [July 2023]

The only WhatsApp advertising messages guide you'll ever need. We've identified 8 common use cases and created a ready-to-use WhatsApp advertising messages sample for each.

May 2023 Updates: WhatsApp Business Migration, New Reports with Broadcast Analytics and More

Respond.io rolled out a series of powerful updates in May 2023, including WhatsApp phone number migration to respond.io and a brand-new Reports Module with the long-awaited broadcast analytics. Get the scoop here!

April 2023 Updates: Respond.io is a WhatsApp BSP, Phone Number and Email Address Format Standardization and more

The April 2023 newsletter covers exciting news: Respond.io is now a WhatsApp Business Solution Provider! We also walk you through the new email and phone number format standardization on the platform.

January 2023 Updates: Google Business Messages, Webhook Events and New Workflow Templates

Prominent releases this month include Google Business Messages as a new channel on respond.io, webhook events and new Workflow templates

November 2022 Updates: Redesigned Contact Drawer and 15 New Platform Languages

Respond.io is becoming more accessible than ever. This update covers a more intuitive Contact Drawer and 15 new platform languages, including Arabic, Japanese, Hebrew, Korean and more.

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