How To Article

Facebook Messenger Auto Reply: A How-To Guide [December 2023]

Chris Lai
April 25, 2022

Facebook Messenger auto reply messages are an effective way to elevate your customer experience. In this article, we’ll explore the benefits of setting up Facebook automated responses and the different methods of creating them. Plus, we’ve compiled the most popular auto reply messages for your business.

Facebook Messenger Auto Reply: The Basics

In this section, you’ll learn what are Facebook Messenger auto reply messages and how your business may benefit from them.

What is Facebook Messenger Auto Reply

Facebook Messenger auto reply messages refer to automated responses to incoming Messenger chats. Common types of auto reply messages include Welcome Messages and Away Messages.

Why Use Facebook Messenger Auto Reply

There are many reasons why Facebook Messenger auto reply messages matter. Firstly, when you acknowledge new customers with a Welcome Message, it helps you make a good first impression on them.

This is an image showing the benefits of Facebook Messenger auto reply messages. Acknowledging new customers with Facebook automated responses will help you make a good first impression on them. Away Messages also set the right expectations about response time when you can’t respond to Messenger contacts right away. Plus, businesses can also leverage Welcome and Away messages by greeting customers and asking for their details at the same time. Check out the blog for more info on how to set facebook messenger auto reply and facebook messenger auto reply examples. Read the blog for more information about facebook auto response, automated reply facebook page, automated responses, facebook automated response, change auto response facebook, how to remove automatic reply in messenger, facebook messenger automated responses, automatic response facebook, how to stop automated messages on facebook, automated facebook messages, how to turn off automated responses on facebook, how to automate responses on facebook page, answer my messenger, automated chat facebook, facebook automated reply, facebook auto send messages, how to change auto response on facebook page, how to turn off automatic messages on facebook page, messenger reply bot, how to change automated messages on facebook, facebook automated responses frequently asked questions, autoresponder for fb messenger, automated messaging facebook, auto reply on facebook, autoresponder for messenger, and facebook automation messages
Facebook auto response: Why Facebook automated responses matter

Away Messages also sets the right expectations about response time when you can’t respond to customers right away. Plus, businesses can take advantage of Welcome and Away messages by greeting customers and asking for their details at the same time.

Auto reply messages also allow you to send quick and consistent messages, making it easier to earn the Very responsive to messages badge. However, their functionality is limited to this initial interaction and doesn't extend to following up on customer messages.

However, to manage conversations effectively and provide timely follow-ups, you need to use conversational AI tools like AI Agent. They can intelligently converse with customers, enhancing the overall customer experience.

Now that you’ve learned the basics of Facebook automated responses and their limitations, let’s dive into the setup process.

How to Set Up Facebook Messenger Auto Reply

There are two ways to set up Facebook Messenger auto reply messages — through Facebook Page Inbox and respond.io.

The former is intended for small companies that only use Messenger, while the latter is ideal for large companies that also use other Meta products like WhatsApp API and Instagram for messaging.

Plus, the advanced automation on respond.io allows you to capture customer details and send auto reply messages with context based on customer categories.

How to Set Up Facebook Automated Responses in Facebook Page Inbox

To create Facebook Messenger automated responses such as instant replies and away messages, you need to be a Page admin, editor or moderator. To start, go to your Facebook Page.

How to Set Up an Instant Reply in Facebook Page Inbox

1. Go to Inbox.

This is an image showing the steps involved in Facebook Messenger auto reply or Facebook automated responses through Facebook Inbox. In order to create Facebook Messenger automated responses, you need to be a Page admin, editor or moderator. To start, go to your Facebook page. Then, go to Inbox. Check out the blog for more info on how to set auto reply in facebook messenger 2021
Facebook automated responses: How to set auto reply in Facebook Page Messenger

2. Click on Automations.

This is an image that illustrates the steps involved on creating Facebook Messenger auto reply or Facebook automated responses through Facebook Inbox. The second step to creating auto reply messenger facebook   is to Click on Automations. Check out the blog for more info on how to set auto reply in facebook messenger 2020.
Facebook automated response: How to set up auto reply: Go to Automations

3. Navigate to Instant Reply and turn on the toggle.

This is an image that illustrates the steps involved on creating Facebook Messenger auto reply or Facebook automated responses through Facebook Inbox. The third step to creating facebook messenger auto-reply is to Navigate to Instant Reply and turn on the toggle.  Check out the blog for more info on how to set auto reply in facebook messenger 2020. Read the blog for more details on facebook messenger auto reply personal account 2020
How to set up auto reply: Turn on Instant Reply

4. Select Messenger as the preferred platform by checking the box.

This is an image on how to set up facebook business messenger auto reply. To set auto reply facebook messenger, select Messenger as the preferred platform by checking the box. Read the blog for more information on how to set up auto reply in facebook messenger, as well as facebook messenger auto reply sample
How to set up Facebook Page Messenger auto reply: Check the Messenger box

5. Draft your auto reply message.

This is an image on how to set up facebook messenger auto reply 2020. Wonder how to set up auto reply on facebook messenger? Compose your Facebook Messenger auto reply message through Facebook Inbox. Read the blog for more info on how to change auto reply on facebook messenger.
How to set up an auto reply on Facebook Messenger: Compose the message

Here, you can choose to personalize the auto reply with the contact’s name. You may also test the auto reply by sending it to your mobile device. Finally, click on Save Changes to publish the auto reply message.

<call-out>Keep in mind! A Facebook Messenger auto reply message is limited to a maximum of 500 characters.<call-out>

If your Page's messaging status is set to Away, instant replies won’t be sent. Additionally, they are not included in the calculation of your Page's response rate or time.

Next, we’ll show you how you can set up an away message through the Facebook Page Inbox.

How to Set Up an Away Message in Facebook Page Inbox

1. Navigate to Away Message in Automations. Then, check the Messenger box.

This is an image that shows how set Up an Instant Reply in Facebook Page Inbox. First, navigate to Away Message in Automations. Then, check Messenger as the preferred channel by checking the box.
Facebook Messenger automated responses: Choose Messenger as the preferred channel

2. Set the times to be away each week in the Timing section.

This is an image that shows how set Up an Instant Reply in Facebook Page Inbox. To do so, schedule times to be away each week in the Timing section.
Automatic response Facebook: Select the hours when you are away each week

3. Draft the away message.

This is an image that shows how set Up an Instant Reply in Facebook Page Inbox. To do so, customize the away message.
Automated Facebook Messages: Compose the away message

You may preview your message on Facebook Messenger. Lastly, click on Save Changes. And your away message is now live!

<call-out> Warning! Following Meta's latest changes to its Handover Protocol, you can now only have one main app: either Facebook Page Inbox or a third-party inbox like respond.io. Note that only the main app will receive incoming messages. <call-out>

Next, we'll show you how to set up Facebook Messenger auto reply messages on respond.io. But before you can use respond.io as a third-party messenger inbox, make sure you disable Facebook Page Inbox and make respond.io the primary app instead.

How to Set Up Facebook Automated Responses on respond.io

Thanks to Workflows, creating Facebook automated responses is a breeze on respond.io. To get started, you need a respond.io account. Go to the Workflows module.

1. Set the Workflow Trigger to Conversation Opened.

This is an image showing how to make auto reply on facebook messenger using respond.io. To start, set the Workflow trigger to Conversation Opened. Read the blog for more details on how to set up auto reply in facebook messenger.
How to set auto reply in Messenger: Select Workflow Trigger

2. AddDate & Time Step and set your business hours if you plan to use Facebook auto reply messages only at certain times.

This is an image showing how to auto reply on facebook messenger using respond.io.  Add a Date & Time Step and define your business hours. Check out the blog for more facebook messenger auto reply examples for business, and to learn more about facebook messenger auto reply personal account.
How to set up auto reply Facebook on respond.io: Define business hours

3. Add one or more Send a Message Steps. You can create different types of auto reply messages in a single Workflow. In the configuration drawer, set the Channel to Facebook Messenger, and Message Type to text. Then, compose the auto reply message(s).

This is an image showing how to set up Facebook automated responses using respond.io. On the platform, add one or more Send a Message Steps.
How to set up a Messenger auto reply bot: Send a Message Steps

To take your automation game to the next level, you can add an Ask A Question step after your Welcome Message so you can save the responses as a Variable to be used in other parts of your Workflow.

This is an image showing how to save customers' responses as a Variable in a Workflow
Save the responses as a Variable

Next, we’ll share some Facebook Messenger auto reply examples designed for different situations.

9 Facebook Messenger Auto Reply Examples

We have put together a list of popular Facebook Messenger auto reply examples for business, including Welcome Messages, Away Messages and Lead Capture Messages.

Welcome Messages

Start the conversation with a good first impression. Your message should make the customer feel comfortable

  1. “Thanks for reaching out to [business name]. How can we help you?”
  2. “Hi! 👋 We are so excited to hear from you! Let us know how we can assist you.”
  3. “Hi there! Welcome to [business name]. What can we do for you today?”

Away Messages

Manage customer expectations when your agents are not available and let them know when they can expect a reply.

  1. “Hello! We’re closed right now, but we’ll get back to you around [time]. If you have any urgent questions, check out our FAQ section here: [URL].”
  2. “Hey! Just wanted to let you know that we have received your message and will be in touch by [time].”
  3. “Thanks for your message! We’re currently out of the office, but we’ll get back to you first thing in the morning.”

Lead Capture Messages

Capture customer details and show customers that you value their interest with a Facebook auto reply message.

  1. “Thank you for contacting [business name] on Messenger. In order to assist you, please provide your email address.”
  2. “Thanks for your message! May we have your name and phone number?”
  3. “Hello, please leave your name and email address below and we will be in touch shortly.”

In summary, start and maintain good customer relations with the use of auto replies. Improve your customer’s experience today with Facebook automated responses.

Start automating replies and more with an AI-powered customer conversation management software and badged Meta Business Partner. Create a free respond.io account and connect Facebook Messenger to the platform.

Further Reading

If you enjoyed reading this article, check out more articles below:

Chris Lai
Content Writer/SEO specialist
Chris Lai, a Content Writer and an in-house SEO specialist at respond.io, holds a Bachelor of Pharmacy from Monash University. His articles cover business messaging apps such as WhatsApp Business, helping companies to navigate the ever-changing landscape of business messaging.
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