Serene Tan

Serene Tan is the Head of Content at respond.io. Before joining the team in 2020, she was an ex-teacher with stints in Australia, Singapore and Japan. Serene is also an MBA graduate from the University of Wales Trinity St David and a certified social media marketer. With her profound understanding of the business messaging landscape, she educates companies on accelerating growth and driving results via customer conversations.

Telegram for Business: 5 Steps to Set Up, How to Use & Best Practices
Looking to use Telegram for Business? Here you'll learn how to set up a Telegram Business account and how to start messaging customers right away.

Respond.io Officially Joins Google’s Business Messages, Raising the Bar for Exceptional Customer Messaging Experience
Respond.io officially integrates with Google's Business Messages, helping businesses elevate customer experience and increase revenue growth.

March 2022 Release: New Shortcuts Feature and Website Chat Logged-in User ID and More
In this release, we've upgraded the Workflows Module with the new Shortcuts Feature. Plus, we've updated Vonage WhatsApp API to the new version and made improvements to Website Chat.

Ultimate Guide to Kakao for Business
Are you a business looking to reach out to a Korean Audience? Consider a KakaoTalk Business Account. KakaoTalk is by far the most popular messaging app in South Korea. We’ll take you through the ins and out of using Kakao Talk for business, creating a KakaoTalk Channel, finding your customers, and messaging them.

November 2021 Release: Workflows Module and Send WhatsApp Message Templates via Messages API
Learn how to build and automate complex processes with our new Workflows Module and send WhatsApp Message Templates via Messages API with respond.io.

August 2021 Release 2: Enterprise Plan & Limit Changes, WhatsApp API Feature Support Improvements and Messages Data Export
In this update, we’ll reveal a new pricing plan and some platform limit changes. Plus we’ve also made some major WhatsApp API feature support upgrades, especially for 360dialog and Vonage Accounts. That’s not all, we’ve also improved our mobile notifications, enabled the reply-to function for incoming messages & made data export for messages possible!

The August 2021 Release: IMAP/SMTP Integration, Website Chat Improvements & Broadcast to Imported Contacts
In this release, we’ve resolved quite a number of issues and addressed several highly requested features. These improvements include IMAP/SMTP Integration, Website Chat Improvements and Broadcast to Imported Contacts.

The July 2021 Release: Instagram Direct Message API & Reports 2.0
This release is all about Instagram Direct Message API and Reports 2.0 where we go into deeper detail with our platform analytics. We have also enabled syncing Message Templates and WABA Profiles from 360dialog Hub to respond.io.

The 11 Best Telegram Bots
So you’ve entered the world of Telegram and learned about bots. Perhaps you’re curious how to use Bots on Telegram or how to create a Telegram Bot of your very own. In the post, we’ve got a list of the best very Telegram Bots.

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