Susan Swier

As a Senior Communications Strategist at respond.io, Susan Swier translates customer experience insights into compelling case studies and thought leadership content. Her work spotlights how AI agents, sales automation and the WhatsApp API drive business results.

10 Best Kommo Alternatives and Competitors in 2025
Looking for a Kommo alternative? Top picks in 2025 include respond.io, Delightchat, Zoko, Chatfuel, Interakt, Chatwoot, Wati, Rasayel, Landbot, Chatbase.

WhatsApp API Ultimate Guide: Features, Benefits & Pricing
Unlock the power of WhatsApp API for business. Learn how to set it up, how much it costs and how to use it to manage contacts and automate messaging at scale.

Top 10 WhatsApp Chatbots in 2025: Pros, Cons & Pricing Compared
Looking for the best WhatsApp chatbot? Learn pros, cons and pricing for respond.io, AIsensy, Tidio, Manychat, Chatfuel, Gupshup, Trengo, Interakt, Wati and Bird.

10 Best WhatsApp API Providers in 2025: Features & Pricing
The top 10 WhatsApp API Providers: 1. Respond.io, 2. Chatfuel, 3. Wati, 4. Trengo, 5. Rasayel, 6. Interakt, 7. Kommo, 8. Podium, 9. Manychat, 10. Sleekflow

AI Sales Agent Tips to Enhance CX and Convert Faster
These AI sales agent tips show you how to use AI not just as a chatbot, but to automate your entire sales funnel from lead qualification to bookings.

WhatsApp API for Beauty Industry: 8 Use Cases & How to Get Started
The 8 use cases for WhatsApp API in the beauty industry are FAQs, ads, product recommendations, calling, bookings, reminders, surveys and promotions

Wati vs Respond.io: 6 Features Growing Businesses Need
Considering Wati vs respond.io to manage marketing and sales over chat? Here's what growing businesses need to know before making a decision.

WhatsApp Call Pricing: How Much is WhatsApp Business Voice Call and is it Cheaper than VoIP?
Questions about WhatsApp call pricing? Learn all about WhatsApp Business Calling API pricing and how it compares to or complements other VoIP services.

Top 7 Conversational AI Platforms of 2025 and How to Choose One
Learn about the top conversational AI platforms for customer engagement over chat, call and email: respond.io, Gushup, Gallabox, Wati, Ada, Manychat and Trengo.

HubSpot Integration: Unlocking Seamless Customer Engagement with Respond.io
Get expert tips on how to use HubSpot integration to access customer data instantly, personalize interactions and speed up response times.

10 Best Manychat Alternatives and Competitors in 2025
Top 10 Manychat alternatives: Respond.io, Sleekflow, Wati, Trengo, Rasayel, Kommo, Chatfuel, Interakt, Bird, Podium. Choose the best one for your business.

WhatsApp Marketing in 5 Steps: A Detailed Guide (+Examples)
Wondering how to do WhatsApp Marketing? Here's all you need to do to start running successful WhatsApp campaigns.

How to Follow Up with Customers on WhatsApp and Close More Deals
Are your WhatsApp leads going cold? We’ll show you how to follow up with customers on WhatsApp so your business stays top of mind.

How to Use TikTok for Business and Boost Conversions: 6 Pro Tips
Learn how to use TikTok for business to boost engagement, drive sales, and grow your audience with proven strategies, TikTok Ads, and optimization tips.

Turn Views Into Revenue: How to Use TikTok for Marketing More Effectively
Want to know how to use TikTok for marketing more effectively? Learn how to optimize your account for TikTok marketing to generate and manage leads.

Use WhatsApp QR Codes to Turn Offline Shoppers into Online Customers
Want to turn foot traffic into online traffic? Capture leads into chat with WhatsApp QR codes anywhere your potential customers are!

4 TikTok Myths Busted (Plus TikTok Secrets to Boost Business)
Have these TikTok myths put you off TikTok marketing? We break down four TikTok myths and share TikTok secrets you can't miss!

How to Increase Student Enrollment with Powerful Online Conversations
Want to know how to increase student enrollment? Provide fast, accurate responses, a consistent experience and trusted advice. We'll show you how.

Offer a Frictionless Customer Experience and Increase Sales Up To 50%
Are you driving potential customers away because they can’t reach your business? Create a frictionless customer experience so you never miss out on a sale.

Click to Message Ads: 4 Best Practices to Maximize Leads
Boost your click to message ads performance with these trusted tactics. Learn how to make the right optimizations to get high-quality leads to chat.

Social Media Lead Generation: Tactics and Examples
Looking to do social media lead generation on a lower budget? Try these organic tactics to engage prospects in conversations.

Sleekflow vs Respond.io: 6 Key Features Compared - Which is Better?
Considering Sleekflow vs respond.io? Here's how they compare on WhatsApp capabilities, omnichannel capabilities, automation, AI , stability and customer support

Is WhatsApp Secure? 4 Easy Ways to Protect Customer Data
Is WhatsApp secure? While the app itself is secure, we recommend following these best practices to keep customer data safe.

How to Generate Leads on Facebook: Explained with Examples
Want to know how to generate leads on Facebook? Use these Facebook marketing tactics to get leads into your inbox faster and start quality chats.

How to Improve WhatsApp Customer Experience and Engagement
Want to stand out from competitors? Your WhatsApp customer experience may make all the difference! Learn how to improve customer engagement on WhatsApp.

How to Capture Retail Leads & Drive Sales via Retail Marketing
Looking to boost your retail leads and convert them faster? Engage prospects in a chat to keep interest high and get them into stores.

Viber Bot Pricing: All You Need to Know about Viber Business Pricing
How will the new Viber bot pricing model affect your business? Read on to learn all you need to know about Viber business pricing.

Google My Business WhatsApp Contact Link: A How-To Guide [Feb 2025]
Want to increase engagement on your business profile? A Google My Business WhatsApp contact link helps you do that! Read on to learn how to add WhatsApp in Google My Business.

Messenger Marketing: A How-To Guide to Facebook Messenger Marketing
Do you want to reach more prospects with Messenger Marketing? Read on to find out how Facebook Messenger Marketing can help you gain leads and engage with them.

Ultimate Guide to Viber for Business
Wondering how to use Viber for business and what business account types are available? This article tells you everything you need to know about Viber Business.

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