respond-io

Earn more from the customers you already serve

Sell respond.io, a platform that unifies all customer touchpoints and CRMs in a team inbox with AI Agents and native lead management. Earn 15%–40% lifetime Partner commission, on top of what you charge for setup, integrations and services you provide.

60%

Revenue growth

97%

Customer retention rate

12M+

Conversations managed for clients

Is respond.io’s Partner Program the right fit for your business?

If you already sell software, connect systems or help clients with digital marketing, here’s how respond.io can fit into the services you provide:

Your business type

What you can do as a respond.io Partner

Solutions Provider

Add respond.io to your services and implement it for clients, from platform setup and automation to AI Agents.

System Integrator

Build integrations between respond.io, CRMs and other systems.

Digital Agency

Help clients convert Meta and TikTok ad leads through automated follow-ups and conversion tracking.

Software Distributor or Reseller

Add respond.io to your portfolio, earn recurring commission and charge for the implementation and support services you deliver.

How you earn as a respond.io Partner

With respond.io, you earn Partner commission on customer subscriptions while charging separately for the implementation, integrations and ongoing support you deliver.

Earn lifetime Partner commission

There’s no fixed 12- or 24-month commission window. Keep earning throughout your customers’ lifetime, with higher rates as you progress through the Partner tiers:

Progress through tiers as you meet revenue and program requirements. Track leads, deals and commissions via the Partner portal.

Set your own service fees

Package and price the services your customers need, including:

Service revenue is separate from Partner commissions, giving you another way to grow from every customer relationship.

Receive additional customer opportunities

Eligible Partners may also receive leads matched to their region, language and expertise.

How respond.io helps you succeed

Your dedicated Partner Manager is your main contact at respond.io, helping your team learn the platform, pitch customers and resolve issues as your customer base grows.

Get ready to sell

Build your product and technical knowledge through training, plus a walkthrough of how the Partner Program works.

Strengthen your customer pitches

Get sales and lead-generation guidance, plus help with pitches and demos for first deals and larger opportunities.

Retain and grow your customers

Work through customer issues, retention and expansion opportunities during regular check-ins.

Sales and onboarding materials, ready to use

Use prepared sales and customer success materials to support your pitches and guide customers through onboarding.

Show customers you’re a respond.io Partner

Use the Partner Badge to build credibility, and help prospects find you through the Partner Directory.

Real success stories from respond.io Partners

Conversion rate grew from 3% to 14%

Zelix Labs helped their client increase conversions while cutting ad spend by more than 50% using automated follow-ups on respond.io.

How would we work together?

You manage your customers

Sell respond.io to your customers, set up and manage their accounts and billing, onboard them, provide ongoing support and deliver your own services.

Respond.io supports you

We provide the platform, training, Partner Manager guidance, sales and marketing resources, and product support to help you serve your customers.

Apply to become a respond.io Partner

Turn your customer expertise into a new revenue stream. If your customers need to connect channels, automate follow-up or deploy AI Agents, bring your expertise. We’ll bring the platform, resources and support to help you deliver.

What happens after you apply?

1. Qualify and join

If you meet the initial criteria, a Partner Manager will invite you to a discovery call to assess your fit based on your customer base, services and plans to sell and support respond.io.

2. Train and sell

Complete platform training and attend Partner Manager onboarding within your first two weeks of joining, then start pitching.

3. Onboard customers and grow

Pitch respond.io, onboard your first customers and work toward higher commission tiers as your customer base grows.

Frequently Asked Questions (FAQs) about respond.io’s Partnership program

How does respond.io pricing work when I’m quoting a customer?

Respond.io pricing depends on the plan and number of users. On Growth and Advanced, pricing also scales with Monthly Active Contacts (MACs), meaning the contacts the customer chats or calls with during a billing month. When quoting, choose a plan based on the customer’s required features, team size and expected MAC volume. Third-party channel fees, such as WhatsApp charges, are separate.

As a Partner, you can also offer localized billing to customers who prefer to pay in their local currency instead of USD.

What does lifetime Partner commission mean?

Lifetime Partner commission means there’s no fixed commission window. You continue earning commission for as long as the customer stays with respond.io, with rates ranging from 15% to 40% depending on your Partner tier.

Do I need existing customers to become a respond.io Partner?

Yes. The Partner Program is designed for established businesses with an existing customer base and the ability to sell and support respond.io. We also assess factors such as customer fit, your sales process, available resources and your ability to provide implementation or value-added services.

What if I only want to refer customers to respond.io?

If you prefer to refer customers without managing their setup, billing or ongoing support, our Referral Program is a better fit. You can share your unique referral link and earn a one-time $100 reward when a new referral becomes a paying customer.

Can I sell respond.io under my own brand?

No. Respond.io does not currently offer a white-label version through the Partner Program. Partners sell respond.io as the platform and can add their own services, such as implementation, integrations, training and ongoing support.

Can I join if I already recommend respond.io to customers?

You can still apply to the Partner Program! Tell us about the customers you already recommend or support and any upcoming opportunities during qualification. A Partner Manager can also clarify how customers onboarded before you joined are handled under the program.

Do I need a separate respond.io account for each customer?

Yes. Reseller Partners manage each customer in a separate individual respond.io account and are responsible for managing their customers’ account setup and billing.

What training and sales materials do Partners get?

Partners receive platform and technical training, sales and marketing resources, onboarding materials and product and market updates. Your Partner Manager can also provide guidance on pitching respond.io, generating leads and retaining and expanding your customer base.

Where can I track my customers and withdraw my commissions?

You’ll get access to the respond.io Partner Program on PartnerStack, where you can track customers and leads, view commission status, access Partner resources and withdraw your commissions.

How do I keep my Reseller Partner status active?

Reseller Partners need to bring in their first paying customer within three months of joining. After that, they need to bring in at least one paying customer every three months to keep their partnership active.