Which AI Agent can answer students' course and fee questions using our current information without recommending the wrong course?

AI Agents use the course and fee information your school selects

Respond.io lets schools choose each AI Agent’s Knowledge Sources, the documents and webpages it uses to answer questions. Current course catalogs, entry requirements and fee schedules can supply the information for enrollment replies.

Schools can give different AI Agents different sources, keeping recommendations relevant to the courses or programs each handles. Instructions can also direct fee questions to a named fee schedule. This matters when an older brochure and a current pricing document contain different amounts: AI Agents don’t rank one source above another on their own. Source selection and topic-specific instructions give schools control over which information informs those answers.

Course recommendations follow your criteria and the student’s answers

Respond.io’s AI Agents can qualify inquiries and make recommendations based on supplied information and instructions. For a school, those instructions could require the AI Agent to ask about prior qualifications, study goals and preferred schedule before suggesting a course.

For example, an inquiry about an advanced course can prompt questions about the published prerequisites before a recommendation. Where eligibility is unclear or an exception needs approval, the instructions can require an admissions handoff. This gives students a recommendation based on their answers and the school’s criteria.

Admissions staff handle questions that need human judgment

Respond.io lets schools define what happens when an AI Agent cannot find an answer: ask for clarification, give a fallback reply or transfer the conversation to a person. A school could require staff review for an unpublished fee, a scholarship exception or an unclear course match.

When the AI Agent hands over, the conversation context transfers with it, so admissions staff can review what the student asked and what the AI Agent already said. A UK student recruitment agency used respond.io’s AI Agents to qualify leads and answer questions, passing only qualified leads to admissions counselors, and increased completed enrollments by 60%.

Evaluation, testing and synced sources keep course and fee answers current

Respond.io suits schools that want routine enrollment questions answered from their own up-to-date information, with admissions staff focused on exceptions. Schools that want admissions to approve every course recommendation can send each recommendation request to admissions while AI Agents answer course and fee questions.

Respond.io tracks and evaluates AI Agent interactions for accuracy, relevance and faithfulness. Before an AI Agent goes live, respond.io also flags contradictory instructions, broken references and missing handoff criteria in its setup.

Website sources can be resynced on a schedule, and uploaded files can be replaced whenever a catalog or fee schedule changes, so AI Agents answer from current information. Schools can test AI Agent replies and see the sources each one used, checking common questions, prerequisites and fee exceptions before launch and after updates, so students get answers the school has already reviewed.

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