What can respond.io AI Agents handle out of the box, and how are they trained?

TL;DR: What respond.io AI Agents can do and how they learn

Respond.io AI Agents handle FAQs, qualification, routing and platform actions like closing chats. They’re trained using websites, help docs or uploaded files and are ready to deploy via templates or custom setup.

Respond.io’s AI Agents can instantly handle FAQs, qualify leads, route conversations, process files and even perform platform actions like closing conversations, updating contact information and more. They understand and respond in multiple languages, allowing businesses to serve customers seamlessly across regions and channels.

Its AI Agents are trained using your business content — like help docs, websites or uploaded files — and can be deployed in minutes using ready-made templates or fully customized setups.

With respond.io’s AI Agents, businesses can scale conversations without sacrificing quality, allowing human agents to focus on complex issues, high-value deals and interactions that drive growth.

AI Agents automate Marketing, Sales and Support tasks across all channels

Respond.io AI Agents work across all connected channels — including WhatsApp, Instagram, Messenger, TikTok and more — from a single unified interface. Out of the box, they can:

Handle FAQs and qualification tasks

Answer sales and support questions using uploaded documentation and/or URLs. They can also capture key info such as budget, interest or location before handing off to human agents.

Screenshot of the respond.io Inbox showing a WhatsApp chat where the AI Agent is typing, illustrating how AI Agents handle FAQs and qualification tasks automatically.

Route conversations intelligently

Detect intent and automatically route conversations to the right team or agent based on defined logic, for example, “pricing” inquiries go to Sales.

Screenshot of the respond.io AI Agent setup page showing configuration options for routing conversations, training with company documents and testing AI responses to automatically send messages to the right team.

Process files and images

Read PDFs, screenshots or attachments from customers to provide relevant and contextual responses, such as identifying a product from a photo or reading an order number from an invoice.

Execute platform actions

Perform actions like updating contact fields, changing lifecycle stages, assigning conversations or closing them with a summary — all within a chat.

AI Agents are trained on your business documents and links

AI Agents learn directly from your own knowledge base — including help center articles, policy docs, internal FAQs and website pages.

Upload or link content

Train AI Agents and manage knowledge sources by uploading or linking your documentation — including PDFs, DOCX, TXT files, web pages or images — which the Agent uses as its “brain.”

Screenshot of the respond.io AI Knowledge Sources page showing uploaded files and websites used to train AI Agents, with options to add new sources by uploading documents or linking web pages.

Test before deployment

Preview and test AI Agents in a safe environment to simulate real scenarios, verify responses and adjust before going live.

Screenshot of the respond.io AI Agent editing page showing configuration settings and a testing panel where users can preview and test AI responses before deployment.

Stay accurate with continuous sync

Keep your AI Agent up to date by re-syncing website sources or uploading knowledge sources whenever your documentation changes.

Screenshot of the respond.io AI Knowledge Sources page showing a synced website source with status completed, last synced date and URL, illustrating how AI Agents stay updated through re-syncing or uploads.

Deploy AI Agents faster using ready-made templates to

Choose from ready-made templates such as AI Receptionist, AI Sales Agent or AI Support Agent. Customize the name, role, tone and instructions — or build a custom AI Agent from scratch.