What happens when respond.io AI Agents run out of credits?

TL;DR: AI credits cover most businesses’ needs, with automatic backup for busy periods

For mid-market B2C teams, respond.io includes AI credits designed to cover 99% of businesses’ needs. If exceeded, on-demand AI credits automatically keep AI Agents replying until total usage reaches twice the allowance, when AI pauses until the next billing cycle.

Included AI credits cover most businesses’ needs

Respond.io is a customer conversation platform that includes AI Agents from the Growth plan upward. Its included AI credit allowances are designed to cover normal business use, so additional credits serve as a safety net for unusually busy periods.

The allowance depends on your selected plan and Monthly Active Contact tier. Credits refresh at the start of each billing cycle. Current allowances are listed on the pricing page.

Automatic backup keeps AI Agents replying during busy periods

Respond.io's AI Credit On-Demand activates automatically when included credits run out. This gives B2C businesses additional capacity to keep answering customers during a campaign spike or seasonal peak, within a defined usage limit.

AI Agents continue without a manual top-up

There is no need to purchase credits manually when the included allowance is exhausted. On-Demand credits let AI Agents continue responding instead of stopping at the included limit.

A usage cap limits additional charges

Total usage, including plan credits and On-Demand credits, is capped at 200% of the included allowance. If that ceiling is reached, AI features pause until the next billing cycle. The cap limits the maximum additional AI credit charge for that cycle.

Published rates and usage alerts keep extra AI costs predictable

Additional AI usage has a published rate, and teams receive alerts as consumption increases. Together with the usage cap, this makes it possible to track extra charges and know the maximum potential cost.

Additional credits are billed at a published rate

On-Demand credits cost $15 per 1,000 credits, charged in full blocks and rounded up. Charges appear on the subscription invoice when the billing cycle resets.

For example, using 1,500 credits beyond the included allowance costs $30.

Usage alerts help teams track spending

Email notifications and in-app banners alert teams as they approach the included allowance and as On-Demand usage increases. The Billing & Usage page shows credit consumption and accumulated additional charges.

If extra credits become a regular expense, a higher plan or contact tier may be more cost-effective than recurring On-Demand usage.